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15 posts


# 37370 12-Jul-2009 02:09
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Vista32 - 4G/b RAM - 2.5 Tb HDD

Working fine til upraded my MS Office 2003 to Office 2007 today, then it all turned to custard.

Before the upgrade I firstly set a restore point, then did the upgrade to Office 2007.

The install hung twice and wont' now uninstall.

Next, any attempt to load a Virtual PC (previously working fine) instantly got me the blue screen of death then auto reboot

Tried to return system to previous restore point but now claims there are none, 12 mths of restore points have just disappeared!

Then I realised that although I can see all files and folders in all HDD & DVD drives in any explore window, and all can be viewed in the device manager, none of those drives are visible in Disk Management.

The only drives it sees in Disk Management are two Flash USB drives, numbered 6 & 7. The rest of the drives (previously "0" to "5") have disappeared from the Disk Management screen.

Also in Device Manager, in Properties under the Volume tab when attempting to populate a popup error is displayed with "Vlume information for this disk cannot be found".

There have been no hardware changes for some weeks and this was all working until the MS Office upgrade.

Any ideas?

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204 posts

Master Geek
+1 received by user: 5

  # 234482 12-Jul-2009 22:26
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Did you get the error code for the Blue screen?

I would love to change the world, but they won't give me the source code


15 posts


  # 234519 13-Jul-2009 00:16
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I had to have this system back online for Monday 8am - it's our network and business pc. So I bit the bullet and did the format/install windows and have spent 17 hours re-installing software, updating configs and settings and putting all the personal touches back on.

Found that it was a partial install of MS Office 2007 upgrade that caused it all. A fresh install of that worked fine from a cd install.

There went my weekend :-(

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