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Topic # 60829 4-May-2010 00:58
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WHY does this have to be so hard???

I've spent 3 hours trying to get a new mouse to work. I've had dozens of mice over the years, never an issue. I've had 2 bluetooth mice before, no issue. Just bought a Microsoft bluetooth 5000 mouse, and initially it would connect and work fine, but when the mouse put itself to sleep after xx seconds, then the mouse would stop working. I'd need to remove it and reinstall it to get it to work again.

In frustration I tried to read some stuff on net about it, and followed some MS instructions regarding editing bluetooth services under services.msc, which may have stuffed things up as now the mouse isn't even being detected.

I'm running Vista home premium SP2. Bluetooth not built in, but USB lenovo dongle. It works fine sending files to/from phone. Works fine with another MS bluetooth mouse. Just not the new one.

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BDFL - Memuneh
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  Reply # 326247 4-May-2010 08:23
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Do you have new batteries in this mouse?
Is the Bluetooth USB dongle plugged to a USB port directly or to a USB Hub?
Have you tried plugging it to another USB port?
Are the USB Root Hub set to be automatically turned off by the OS (in Device Manager)?






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  Reply # 326279 4-May-2010 09:49
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Batteries are new.

Bluetooth dongle was plugged into powered USB hub. Same BT device in same hub worked with other older (?) MS bluetooth mice fine.

I tried to use a bluetooth dongle, supplied by microsoft with another one of their mice, thinking it should connect being bluetooth and all, but when I set both up to pair they both just flash and never pair. Interesting as when I plug dongle in and turn on the mouse it came with, they instantly work with no pairing required.

The USB root hub set are all set not to turn off.

I think my current problem now may be, after following advice online from someone that found the solution, in my case has made the mouse dissappear and now regardless what I try its not showing up. What that was - running service.msc, then going to bluetooth support - log on tab, then changing it from this account, to local system account (which solves the problem for some people, but in my case has upset something, and there is no option to go back to way it was before.)

So I can't tell whether plugging directly into USB port is the fix until, I fix the new problem caused by changing it in the bluetooth services.



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  Reply # 326287 4-May-2010 10:00
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Just to be clear to anyone reading, as I see it, whats happening here, is automatic sleeping by the mouse to save power??? It seems the mouse works fine when first added as long as I keep using it, but after 30 (?) seconds of no movement it enters a sleep mode, then when I move it, the green light comes on at the top, so the mouse wakes - but the computer never sees it again. So the PC sees the mouse is still there - its just that it will not work after it has woken from sleep unless I remove/add bluetooth device.

When I had Dell bluetooth mouse/keyboard, they too had a sleep, but it took quite a while for them to sleep, where this mouse does it after a very short time.


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  Reply # 326291 4-May-2010 10:06
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  Reply # 329911 13-May-2010 19:46
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Have you tried deleting the bluetooth profiles of the devices you don't use anymore?



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  Reply # 330340 15-May-2010 11:50
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I have solved the problem. Took forever, but everything is perfect now. It appears once a bluetooth mouse has been installed on my PC, its not enough to simply remove the hardware and delete the profile, I had to do a restore waaaayy back before I installed the 1st bluetooth mouse, then it was fine.

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