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71 posts

Master Geek


  Reply # 354164 20-Jul-2010 20:35
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Great re AVG!!
Can you not zoom in on pic??
It is Windows Defender blocking SSBkgdupdate

Mad Scientist
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  Reply # 354209 20-Jul-2010 21:54
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a few things

1) what is your system specs

2) is your CPU running the high the whole time? (see task manager to find culprit)

3) it might be extremely difficult to resolve this without a clean reinstall - may be bordering on impossible if there are deeply rooted malware ...



71 posts

Master Geek


  Reply # 354214 20-Jul-2010 22:00
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mmmm that is not good news, altho my partner who is using it (i am on laptop) says it is performing much faster since I took off Spybot and put on Spyblaster



71 posts

Master Geek


  Reply # 354221 20-Jul-2010 22:13
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Specs:
Compaq pressario
Intel Celeron CPU 1400 dual core @ 2.00ghz
2gb DDR2 Ram
160gb HDD
Vista home basic sp2

CPU: runs asbout 30% most of the time, it is quite heavy

Reinstall: How do I do that?? and will I loose all my data???

156 posts

Master Geek


  Reply # 354230 20-Jul-2010 22:31
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It would appear that ssbkgdupdate.exe is the updater for the Scansoft paper port. If you want this program kept (and one would assume you use it) there would be no reason I can think of to keep it blocked. I would assume it has either been blocked by Windows Defender in the past, or manually added to the blocked list, if that's possible. (I don't know; I don't use WD.)

If you don't want it running all the time, though, disable it through its own program settings not to start with Windows, nor to update automatically, and do this manually whenever you want.

(I can see the screenshot well, now, thanks.)

If you were to format and reinstall, yes, you'd lose all your data. It would be like it was brand new.

@joker97: are you seeing something here that is pointing to "deeply rooted malware"? Because, although not expert bu any stretch at all, I'm not. So if so, what is it, please, that is causing you to suggest a reinstall of Windows?


THV (hope you don't mind me using a TLA for your username), open task manager by pressing ctrl-alt-del together. Select the processes tab. Tick to "show processes from all users" in the appropriate box. Click the "cpu" tab, then again, to bring the highest CPU number to the top. (This is usually "system idle process, and typically runs in the high nineties, lowering when another program is using CPU under high demand.)

What is consistently using 30% (or thereabouts) of the CPU?

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  Reply # 354243 20-Jul-2010 22:49
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yes i am. the symptom of slowness and consistent CPU load. go to task manager, click on processes, click sort by CPU load, and see what is using your CPU.

if there is one cunning malware, chances are there are another twenty. cunning malware are very difficult to rid of, although possible. you can uninstall but due to hidden self executing files they may return.

now it is possible there isnt any deeply rooted malware, and i may be wrong. so just get rid of all the processes you dont need. do you know which ones you dont need and which ones you do? first of all get rid of all "toolbar"s. if any.

if yes try revo uninstall pro trial version - full functionality for 30 days.

156 posts

Master Geek


  Reply # 354249 20-Jul-2010 22:56
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So, you're not identifying anything from the log, then?
This is just general advice, based on symptoms?



71 posts

Master Geek


  Reply # 354252 20-Jul-2010 23:03
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here are the screenshots for my processes.
If I diasble them they will restart when I start up the pc next am i correct????

https://cdn.geekzone.co.nz/imagessubs/ed3eac06159a2a51f52d7fff45d21b2e.jpg (part one)
https://cdn.geekzone.co.nz/imagessubs/71d3f835715e21e2503c33eba4ee77cd.jpg (part two)

Mad Scientist
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  Reply # 354255 20-Jul-2010 23:09
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you can't just disable something without knowing what you're disabling! it might be critical for your system to function. and yes you can't just disable things from the taskbar - it's a tad more complicated

tarq57 - yeah i guess i'm not very scientific am i - no i didnt look at hijack this. what are the chances of hijackthis not picking anything up? quite low i presume, or issit zero? i think the OP needs someone to physically get their hands dirty and find the stuff (prolly a combination of vista services, applications and 3rd party) that's bogging down the system and get rid of them. aint gonna be easy to sort out from a couple of GZ posts i reckon.

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  Reply # 354259 20-Jul-2010 23:11
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actually one thing:

what have you loaded on your sidebar? poorly written gadgets can cause the exact symptoms you're suffering from.

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  Reply # 354261 20-Jul-2010 23:12
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2nd thing: is your antivirus running a scan unbeknown to you? that can cause the exact symptom

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  Reply # 354265 20-Jul-2010 23:22
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ok just read the entire post - ignore all the rubbish i've written

1) how many anti-malware have you got running? you only need one running at one time otherwise they're going to bog down your system big time. my advise (feel free to suggest otherwise) is to get rid of windows defender and other "security suites you have. leave avast on and nothing else.

think of useless program as unneeded junk in your boot, roof, seats, everywhere - makes a small car struggle. each comprehensive antimalware is like a 100kg guy in the car.

2) the best way to get rid of them -
CREATE SYSTEM RESTORE POINT every time you uninstall
i use revo uninstall but i think it's too complicated for you - go to control panel - add remove programs - uninstall the programs you really dont need. if unsure check with someone first.

3) after all that if browsing is slow - disable add ons in your internet explorer and see if it suddenly goes lightspeed.

156 posts

Master Geek


  Reply # 354267 20-Jul-2010 23:23
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Can you big those screenshots up again, please?

The chances of HjT missing something these days are good, unfortunately, I don't think TM have kept its development up as much as the application deserves.

The chances of MBAM and Avast missing the same things, however, is low.
I'm inclined to think, as you, that this is a combination of possible software conflictions, and definitely too much loading at startup.

72 process seems way high, to me. I'm not a native Vista speaker, but on XP I have 32, and the max I've seen is 37.

I agree with joker97, in that you must not end processes in taskmanager without knowing what they are. And yes, they will (should) be recreated on reboot, which is why we're looking at configuring the programs that use them to NOT start with Windows.

Must hibernate, now. My power is all gone.



71 posts

Master Geek


  Reply # 354281 20-Jul-2010 23:49
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ok you know what it is all too complicated for me especially at this hour of the night.
I have disabled the sidebar on vista as it was stupid and i did not need it.
I will not disable anything in task manger without knowing exactly what it is. But I think joker97 is right GZ posts will not help might need to call a computer man up. I will get rid of windows defender though.
Thank you both so much for your advice I appreciate your help.
:)

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  Reply # 354290 21-Jul-2010 00:45
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not all computer people are obsessive in getting rid of junk - make sure you tell them remove all unnecessary services and programs while watching them - basically get him to pull out the control panel uninstall programs menu and question him on every program and ask him why he shouldnt uninstall it. try doing on geekzone first i guess - post a big picture of the add remove programs screen under control panel and try us - but dont blame us if "the button on my laptop that used to make sound louder now doesnt work" or "my wireless is not working now" etc ...

good luck

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