Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


71 posts

Master Geek


  # 354164 20-Jul-2010 20:35
Send private message

Great re AVG!!
Can you not zoom in on pic??
It is Windows Defender blocking SSBkgdupdate

Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354209 20-Jul-2010 21:54
Send private message

a few things

1) what is your system specs

2) is your CPU running the high the whole time? (see task manager to find culprit)

3) it might be extremely difficult to resolve this without a clean reinstall - may be bordering on impossible if there are deeply rooted malware ...




Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 




71 posts

Master Geek


  # 354214 20-Jul-2010 22:00
Send private message

mmmm that is not good news, altho my partner who is using it (i am on laptop) says it is performing much faster since I took off Spybot and put on Spyblaster



71 posts

Master Geek


  # 354221 20-Jul-2010 22:13
Send private message

Specs:
Compaq pressario
Intel Celeron CPU 1400 dual core @ 2.00ghz
2gb DDR2 Ram
160gb HDD
Vista home basic sp2

CPU: runs asbout 30% most of the time, it is quite heavy

Reinstall: How do I do that?? and will I loose all my data???

156 posts

Master Geek


  # 354230 20-Jul-2010 22:31
Send private message

It would appear that ssbkgdupdate.exe is the updater for the Scansoft paper port. If you want this program kept (and one would assume you use it) there would be no reason I can think of to keep it blocked. I would assume it has either been blocked by Windows Defender in the past, or manually added to the blocked list, if that's possible. (I don't know; I don't use WD.)

If you don't want it running all the time, though, disable it through its own program settings not to start with Windows, nor to update automatically, and do this manually whenever you want.

(I can see the screenshot well, now, thanks.)

If you were to format and reinstall, yes, you'd lose all your data. It would be like it was brand new.

@joker97: are you seeing something here that is pointing to "deeply rooted malware"? Because, although not expert bu any stretch at all, I'm not. So if so, what is it, please, that is causing you to suggest a reinstall of Windows?


THV (hope you don't mind me using a TLA for your username), open task manager by pressing ctrl-alt-del together. Select the processes tab. Tick to "show processes from all users" in the appropriate box. Click the "cpu" tab, then again, to bring the highest CPU number to the top. (This is usually "system idle process, and typically runs in the high nineties, lowering when another program is using CPU under high demand.)

What is consistently using 30% (or thereabouts) of the CPU?

Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354243 20-Jul-2010 22:49
Send private message

yes i am. the symptom of slowness and consistent CPU load. go to task manager, click on processes, click sort by CPU load, and see what is using your CPU.

if there is one cunning malware, chances are there are another twenty. cunning malware are very difficult to rid of, although possible. you can uninstall but due to hidden self executing files they may return.

now it is possible there isnt any deeply rooted malware, and i may be wrong. so just get rid of all the processes you dont need. do you know which ones you dont need and which ones you do? first of all get rid of all "toolbar"s. if any.

if yes try revo uninstall pro trial version - full functionality for 30 days.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


156 posts

Master Geek


  # 354249 20-Jul-2010 22:56
Send private message

So, you're not identifying anything from the log, then?
This is just general advice, based on symptoms?

 
 
 
 




71 posts

Master Geek


  # 354252 20-Jul-2010 23:03
Send private message

here are the screenshots for my processes.
If I diasble them they will restart when I start up the pc next am i correct????

https://cdn.geekzone.co.nz/imagessubs/ed3eac06159a2a51f52d7fff45d21b2e.jpg (part one)
https://cdn.geekzone.co.nz/imagessubs/71d3f835715e21e2503c33eba4ee77cd.jpg (part two)

Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354255 20-Jul-2010 23:09
Send private message

you can't just disable something without knowing what you're disabling! it might be critical for your system to function. and yes you can't just disable things from the taskbar - it's a tad more complicated

tarq57 - yeah i guess i'm not very scientific am i - no i didnt look at hijack this. what are the chances of hijackthis not picking anything up? quite low i presume, or issit zero? i think the OP needs someone to physically get their hands dirty and find the stuff (prolly a combination of vista services, applications and 3rd party) that's bogging down the system and get rid of them. aint gonna be easy to sort out from a couple of GZ posts i reckon.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354259 20-Jul-2010 23:11
Send private message

actually one thing:

what have you loaded on your sidebar? poorly written gadgets can cause the exact symptoms you're suffering from.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354261 20-Jul-2010 23:12
Send private message

2nd thing: is your antivirus running a scan unbeknown to you? that can cause the exact symptom




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354265 20-Jul-2010 23:22
Send private message

ok just read the entire post - ignore all the rubbish i've written

1) how many anti-malware have you got running? you only need one running at one time otherwise they're going to bog down your system big time. my advise (feel free to suggest otherwise) is to get rid of windows defender and other "security suites you have. leave avast on and nothing else.

think of useless program as unneeded junk in your boot, roof, seats, everywhere - makes a small car struggle. each comprehensive antimalware is like a 100kg guy in the car.

2) the best way to get rid of them -
CREATE SYSTEM RESTORE POINT every time you uninstall
i use revo uninstall but i think it's too complicated for you - go to control panel - add remove programs - uninstall the programs you really dont need. if unsure check with someone first.

3) after all that if browsing is slow - disable add ons in your internet explorer and see if it suddenly goes lightspeed.




Involuntary autocorrect in operation on mobile device. Apologies in advance.


156 posts

Master Geek


  # 354267 20-Jul-2010 23:23
Send private message

Can you big those screenshots up again, please?

The chances of HjT missing something these days are good, unfortunately, I don't think TM have kept its development up as much as the application deserves.

The chances of MBAM and Avast missing the same things, however, is low.
I'm inclined to think, as you, that this is a combination of possible software conflictions, and definitely too much loading at startup.

72 process seems way high, to me. I'm not a native Vista speaker, but on XP I have 32, and the max I've seen is 37.

I agree with joker97, in that you must not end processes in taskmanager without knowing what they are. And yes, they will (should) be recreated on reboot, which is why we're looking at configuring the programs that use them to NOT start with Windows.

Must hibernate, now. My power is all gone.



71 posts

Master Geek


  # 354281 20-Jul-2010 23:49
Send private message

ok you know what it is all too complicated for me especially at this hour of the night.
I have disabled the sidebar on vista as it was stupid and i did not need it.
I will not disable anything in task manger without knowing exactly what it is. But I think joker97 is right GZ posts will not help might need to call a computer man up. I will get rid of windows defender though.
Thank you both so much for your advice I appreciate your help.
:)

Mad Scientist
20928 posts

Uber Geek

Trusted
Lifetime subscriber

  # 354290 21-Jul-2010 00:45
Send private message

not all computer people are obsessive in getting rid of junk - make sure you tell them remove all unnecessary services and programs while watching them - basically get him to pull out the control panel uninstall programs menu and question him on every program and ask him why he shouldnt uninstall it. try doing on geekzone first i guess - post a big picture of the add remove programs screen under control panel and try us - but dont blame us if "the button on my laptop that used to make sound louder now doesnt work" or "my wireless is not working now" etc ...

good luck




Involuntary autocorrect in operation on mobile device. Apologies in advance.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.