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360 posts

Ultimate Geek


Topic # 86986 16-Jul-2011 18:17
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2 Laptops not getting google.

first laptop running windows 7 64bit
second laptop running xp

Note this is a friends laptops that is 5hours drive i have been using remote software to access.

both laptops can ping google

On the windows 7 machine, firefox, maxthon and IE9 can not get google.

Ran Malwarebytes, Combofix, Hjackthis. spybot all found crap like fun web vundo etc.
Cleard all temp files. schedul tasks. went through all exe's in windows and system 32 as yo udo in a clean out process. Removed crap software entries in registry. removed crap programs from add remove programs.

ran Tdss killer from kaspersky and symantic.
 still no google.

On the Windows 7 after doing all of that. i set internet explorer back to default settings.

I could now for a little while get google.co.nz but not google.com

I think this is still infected. Maybe somthing that has jumpd from one pc to another via a portbl hard drive or somthing.

Can anybody think of anything thati havnt already tried. ?

Im thinking maybe norton removal tool as this has been nown to fix some firewall problems even on computers that dont have norton.

(they are running avast as anti virus.) I would normally be able to get to the bottom of this type of thing but as i am doing it remotly some pointers would be good if people have come across it b4 as it is time consuming with remote software.)

Thanks IN advance.

edit: I have done winsock fix. also Netsh winsock reset.




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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  Reply # 494080 16-Jul-2011 18:35
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Have you checked the hosts file to make sure your malware hasn't put a dud entry in there for google.com?




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360 posts

Ultimate Geek


  Reply # 494083 16-Jul-2011 18:41
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I thoughti had checkd the host files but maybe i didnt do that in the end I will double check and let you know. I have to wait now until my friend is back online


Thanks




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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  Reply # 494170 16-Jul-2011 23:30
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Possibly a DNS issue?

If you suspect it could be malware of some kind, give this a go first.
http://www.microsoft.com/security/scanner/en-us/default.aspx

There is also another Microsoft application called System Sweeper that is in Beta.
Apparently it is supposed to be designed to remove root kits and the like.
You download the small program from the Microsoft website at this link - http://connect.microsoft.com/systemsweeper - and then that downloads and burns a System Sweeper boot disc to a blank CD/DVD. i.e. you don't run it from within windows, as it is designed to look for malware and root-kits that are good at hiding whilst Windows is running.

When you have burnt that DVD, get your friend to restart the computers and boot from the discs.
See what it finds.

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Ultimate Geek
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  Reply # 494199 17-Jul-2011 01:18
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I know you said you can ping Google, but try using Google's Public DNS servers?

8.8.8.8 and 8.8.4.4




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Ultimate Geek


  Reply # 494265 17-Jul-2011 12:03
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Ok guys i will try all of  these next time my friend is online. Im thinking i may get him to send me one of the laptops, its just to hard via remote when i spoke to him he wasnt keen on that though. so will give your guys stuff a try.

Will let you know how i get on

thanks again




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.



360 posts

Ultimate Geek


  Reply # 501617 3-Aug-2011 20:32
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Sorry. been a long time. my friend ran the microsoft host file auto fix did not work. will try to get them to do the microsoft sweeper.




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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  Reply # 501952 4-Aug-2011 15:32
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heretohelp: Sorry. been a long time. my friend ran the microsoft host file auto fix did not work. will try to get them to do the microsoft sweeper.


Did your friend actually check the file?  I have had issues in the past where malware, or viruses change the hosts file to read only, or overwrite it very quickly.

Open it up with notepad and check to make sure there is nothing dodgy in there (keep in mind, if you ran Spybot S&D's immnuise then it would have filled it with dodgy sites to block)



360 posts

Ultimate Geek


  Reply # 502059 4-Aug-2011 17:59
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no i didnt get remote access. i just sent him the link with the fixer tool will try to log in and check some time .

thanks for the hint




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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