Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2878 posts

Uber Geek
+1 received by user: 503


Topic # 94629 15-Dec-2011 11:51
Send private message

Twice within the past few days my laptop has rebooted. Afterwards there has been a message saying it had recovered from a serious error.

 

The Windows error reporting webpage tells me 

Netgear Ethernet (fa312nd5.sys) has stopped working properly.

Click to go online to the Netgear website for more information and support options


Note
If you are unable to solve this problem and continue to receive errors, you can also uninstall Netgear Ethernet (fa312nd5.sys).



The trouble is so far as I can tell I don't have a Netgear ethernet adapter installed.  Looking in Device Manager it looks like I have National Semiconductor DP 83815 based PCI fast ethernet adpater.

I read somewhere that the problem could be with the video graphics driver.

Is there anything else I need to be looking at?

Thanks






Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


Create new topic

gzt

10310 posts

Uber Geek
+1 received by user: 1582


  Reply # 558243 15-Dec-2011 12:09
Send private message

what (a) is the exact model of your machine (b) OS and (c) the pci_id of your ethernet device from device manager?

[edit: short story windows may have automatically installed an incorrect driver update and you need to revert or find a better update. long story needs to be figured out with accurate information ;  )]



BDFL - Memuneh
61784 posts

Uber Geek
+1 received by user: 12437

Administrator
Trusted
Geekzone
Lifetime subscriber

 
 
 
 




2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558290 15-Dec-2011 13:06
Send private message

gzt: what (a) is the exact model of your machine (b) OS and (c) the pci_id of your ethernet device from device manager?

[edit: short story windows may have automatically installed an incorrect driver update and you need to revert or find a better update. long story needs to be figured out with accurate information ;  )]




(a) HP Pavilion ze 5600

(b) XP Home Edition 2002 service pack 3

(c) I'm not exactly sure what you mean by pci id, I've copied the following info which is from the "Details" tab of Device Manager.
 
Hardware Ids
PCI\VEN_100B&DEV_0020&SUBSYS_0850103C&REV_00
PCI\VEN_100B&DEV_0020&SUBSYS_0850103C
PCI\VEN_100B&DEV_0020&CC_020000
PCI\VEN_100B&DEV_0020&CC_0200
 
Device Instance id
PCI\VEN_100B&DEV_0020&SUBSYS_0850103C&REV_00\3&61AAA01&0&90
 
Thanks for the help

 




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5




2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558300 15-Dec-2011 13:13
Send private message

freitasm: You don't have any NETGEAR stuff in your LAN?


No NETGEAR stuff.  Used to have a D-Link ADSL router many moons ago but the computer has had a complete re install since then, currently have a LinkSys ADSL WiFi router




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


gzt

10310 posts

Uber Geek
+1 received by user: 1582


  Reply # 558344 15-Dec-2011 15:15
Send private message

I'm pretty sure windows update for xp did not install drivers automatically in any circumstance, so we could rule that out.

In any case, note the driver version and the version of that file, and then try downloading and applying the original HP driver:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=384678&swItem=ob-15627-1&prodNameId=385143&swEnvOID=1098&swLang=8&taskId=135&mode=4&idx=0

hp driver packs, you download and execute which extracts to a nominated directory...

then you have to run the setup.exe after that to actually install the driver..

[edit: pci id you provided is good, and confirms it is the correct hardware]



2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558365 15-Dec-2011 15:58
Send private message

gzt

Thanks for the info.  I'm a bit confused as to why I would need to update the driver for the National semiconductor ethernet device when the error is for a netgear device.

Is the error being caused by something else, like the video driver as suggested on another forum? Via device manager I've done the driver update thing for both the ethernet device and the video driver and in both instances got the message that it wasn't possible to find a more up to date driver.




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5




2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558375 15-Dec-2011 16:16
Send private message

I did as you suggested, the original driver date was 1/07/2001 version 5.0.119.0  now the driver date is 25/07/2002 version 5.05135.2.  Time will tell how it all goes.  I might try the same with the video driver as well.

 

Thanks for the help and info




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


gzt

10310 posts

Uber Geek
+1 received by user: 1582


  Reply # 558409 15-Dec-2011 18:37
Send private message

Technofreak: gzt Thanks for the info.  I'm a bit confused as to why I would need to update the driver for the National semiconductor ethernet device when the error is for a netgear device.

Windows error reporting thinks it is a netgear device, but it is not. In theory pci_id is supposed to uniquely identify hardware but in practice it does not (many significant variants use exactly the same id) and this is especially true for laptop hardware.

Hard to see how graphics drivers would be involved in a fault trigged in a networking module, but if you do update your graphics drivers, use the drivers on the hp site for your laptop model for reasons above.

In any case, if the problem continues return here and we will look a bit deeper.



2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558436 15-Dec-2011 19:54
Send private message

Thanks for the explanation. I couldn't for the life of me see why a video driver would have any affect on this issue either.

I did have a quick look at the video driver and decided to leave that for the time being, there were 50 pages of drivers on the HP site when I did a search using the Radeon details that I have. All the ones I looked at were not for the card I have, though I didn't look through them all.

I'll give it a few days and report back how it's all going.

 

Thanks again for the help.




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


gzt

10310 posts

Uber Geek
+1 received by user: 1582


  Reply # 558445 15-Dec-2011 20:34
Send private message

you would need to click through to your particular platform to find drivers for it:

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=321957&prodSeriesId=384678



2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558450 15-Dec-2011 20:46
Send private message

Thanks again for the link.  That's a page i need to bookmark!!!!!

 

How exact does the match on the model number need to be? The sticker on my laptop has ze5626ap, I don't see that model listed.  There is the HP Pavilion ze5600 CTO Notebook PC and HP Pavilion ze5626EA Notebook PC listed but not the ze5626ap.




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5




2878 posts

Uber Geek
+1 received by user: 503


  Reply # 558452 15-Dec-2011 20:48
Send private message

Hold it, using the search box on that page brings up another list......

But then again it still doesn't show the ze5626ap Frown




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5




2878 posts

Uber Geek
+1 received by user: 503


  Reply # 561393 25-Dec-2011 16:07
Send private message

It's been 10 days without the laptop crashing since I updated the network driver.

 

Thanks for the help.  Laughing

 




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


gzt

10310 posts

Uber Geek
+1 received by user: 1582


  Reply # 561396 25-Dec-2011 16:09
Send private message

Merry xmas : )



2878 posts

Uber Geek
+1 received by user: 503


  Reply # 561397 25-Dec-2011 16:16
Send private message

Merry Christmas to you as well and all the best for the New Year.




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.