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297 posts

Ultimate Geek
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Topic # 113389 15-Jan-2013 18:33
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Never seen this before.  Family all have their own ITunes accounts. He logged onto his email to find a credit card had been applied to his account about 3 days ago - He's 12 so that confused him for a bit.

Then about $120 US was spent downloading a couple of apps with some asian language names that made no sense to me. 

Then apple send him an email saying, someone is downloading apps from an unregistered device and different location but it's tagged to your account. We're just letting you know in case its not you but haven't done anything to stop them.

Now changed his password and all of ours as well. Was about to call the bank when I realised I hadn't registered a card against his account (only mine) and it appeared to be a mastercard when I use Visa etc. Mine is now deregistered from itunes. I'll stick with scratch vouchers from a shop.

I'm presuming someone has used his details to register stolen card info then dumped $$$'s onto it before disappearing. 

I've informed Apple as well using their ever efficient email- NOT... Their automated voice helpdesk thing now keeps calling me, tells me to press 1 to talk to someone, then says my selection is invalid then hangs up..Piece of c**p that it is.  It'll call again in about 30 minutes.

Anything else I should be doing re security.?  Have beefed up the passwords, scanned all the home PC's for malaware etc, changed IP/email passwords as well.

Thanks for any advice.

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BDFL - Memuneh
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  Reply # 745270 15-Jan-2013 18:53
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Ultimate Geek
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  Reply # 745280 15-Jan-2013 19:31
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A word of warning, Apples terms say you have to be 13 to have an iTunes account.

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  Reply # 745292 15-Jan-2013 20:03
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Had the same thing happened to me quite some time ago, but in my case they used the credit I had sitting against my iTunes account, not my or anyone elses Credit Card.

I was not easy finding a way to get a hold of Apple, but I managed to and once I did they were very helpful and very responsive. See the thread linked below for details of the data leak, etc

Hackers leak 1 million Apple IDs - and now I have an unauthoried download on my iTunes acct!!



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Ultimate Geek
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  Reply # 745295 15-Jan-2013 20:11
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Thanks for the responses.

Im presuming the actions ive now taken should reinstate me back to as good as can be regarding security?

Thanks again

Ged

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  Reply # 745297 15-Jan-2013 20:14
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I immediately reset my password also, but as you'll see in the other thread, Apple insisted on doing a reset on the account and making me reset my password again. (or something like that)

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  Reply # 745298 15-Jan-2013 20:15
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I thoroughly went through my iTunes account and made sure that they hadn't added their details or email to the account also. Fine - Tooth - Comb...

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  Reply # 745586 16-Jan-2013 11:24
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Do a deauthorisation as well - it basically detaches any devices attached to the account as well. You'll have to re-authorise all your devices, but it means the criminal can no longer use the account or any content purchased using it.



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Ultimate Geek
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  Reply # 745627 16-Jan-2013 11:58
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Will do thanks

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