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  Reply # 878923 15-Aug-2013 15:54
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I went into Harvey Norman a few months ago (not long before they ipad mini was released) looking for an Mac mini. The sales guy looked bewildered and called his supervisor. He told me they hadn't been released yet but were by all accounts not very good. I asked if he meant the ipad mini, which it turns out he did. He said (with great authority) there was no such thing as an mac mini and that I was confused.

Two months later another guy in there hadn't hear of an airport extreme either... I just give them a wide berth now...

xpd

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  Reply # 878925 15-Aug-2013 15:58
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I just dont talk to sale people anymore..... I go in, if they dont have what I want on the shelf, I leave again.




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  Reply # 878944 15-Aug-2013 16:39
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Chrisclarke: I went into Harvey Norman a few months ago (not long before they ipad mini was released) looking for an Mac mini. The sales guy looked bewildered and called his supervisor. He told me they hadn't been released yet but were by all accounts not very good. I asked if he meant the ipad mini, which it turns out he did. He said (with great authority) there was no such thing as an mac mini and that I was confused.

Two months later another guy in there hadn't hear of an airport extreme either... I just give them a wide berth now...


What? Aren't those people normally employed in one area, i.e. electronics or whiteware etc... it's not like they need to know everything in the shop, but if they are based solely in electronics they should know the products!



49 posts

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  Reply # 878953 15-Aug-2013 16:50
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sdav:
Chrisclarke: I went into Harvey Norman a few months ago (not long before they ipad mini was released) looking for an Mac mini. The sales guy looked bewildered and called his supervisor. He told me they hadn't been released yet but were by all accounts not very good. I asked if he meant the ipad mini, which it turns out he did. He said (with great authority) there was no such thing as an mac mini and that I was confused.

Two months later another guy in there hadn't hear of an airport extreme either... I just give them a wide berth now...


What? Aren't those people normally employed in one area, i.e. electronics or whiteware etc... it's not like they need to know everything in the shop, but if they are based solely in electronics they should know the products!


The unfortunate reality is that they often don't know, and won't admit they don't know... it's a shame.

BTR

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  Reply # 879247 16-Aug-2013 08:20
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I used to work for Renaissance (Yoobee parent company) and completely understand why people don't like using them. I will never step foot in their stores again.

Apple.co.nz is the store for me now.

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  Reply # 885629 27-Aug-2013 23:35
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Doesn't surprise me. Everytime I've gone in there the store is usually empty and there's a couple of staff just chatting and not being helpful. In addition, it has taken me months to finally spend my $50 gift card at Yoobee - they don't stock Magsafe -> Magsafe 2 adapters, nor the Apple Earpods. Frustrating.

This is why I love Ubertec. Their staff are always helpful and not pushy so I'm happy shopping there. Another decent one is PBTech who actually had better pricing than Apple's education store. Although they did offer me a discounted Norton 360 for PC the other weekend when I bought a Mac Mini from them (they were closer & ubertec are closed sundays and I need gadgets now!), had to point out that it would be a silly buy.




 


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  Reply # 885633 28-Aug-2013 00:01
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einsteinsboi:
sdav:
Chrisclarke: I went into Harvey Norman a few months ago (not long before they ipad mini was released) looking for an Mac mini. The sales guy looked bewildered and called his supervisor. He told me they hadn't been released yet but were by all accounts not very good. I asked if he meant the ipad mini, which it turns out he did. He said (with great authority) there was no such thing as an mac mini and that I was confused.

Two months later another guy in there hadn't hear of an airport extreme either... I just give them a wide berth now...


What? Aren't those people normally employed in one area, i.e. electronics or whiteware etc... it's not like they need to know everything in the shop, but if they are based solely in electronics they should know the products!


The unfortunate reality is that they often don't know, and won't admit they don't know... it's a shame.


Depends on what day you go in most likely. Sat and Sunday will be busiest days where they need lots of extra people, so those extra people tend to be students looking for some extra cash who only work 1 day a week. If you get one of them, their product knowledge will be pretty poor.


Went into good guys on the weekend. Good prices, but the guy was being very annoying.. He tried to sell me an hdmi cable for 59 bucks. I told him no thanks, I can get one just as good on trademe for ten or less. But he would not leave it alone, telling me all those wires were inferior. I said I had 4 of them at home and they worked just fine...but he would not leave it alone. In the end I just left the store, not wanting to waste my time dealing with that dude.



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  Reply # 885637 28-Aug-2013 02:32
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Peppery: Doesn't surprise me. Everytime I've gone in there the store is usually empty and there's a couple of staff just chatting and not being helpful. In addition, it has taken me months to finally spend my $50 gift card at Yoobee - they don't stock Magsafe -> Magsafe 2 adapters, nor the Apple Earpods. Frustrating.

This is why I love Ubertec. Their staff are always helpful and not pushy so I'm happy shopping there. Another decent one is PBTech who actually had better pricing than Apple's education store. Although they did offer me a discounted Norton 360 for PC the other weekend when I bought a Mac Mini from them (they were closer & ubertec are closed sundays and I need gadgets now!), had to point out that it would be a silly buy.


Yeah, I love Ubertec. We should lobby them to open on Sundays! I've been to PBTech once just to browse. Their prices seem pretty decent. Was thinking of getting a pre-loved PC from them.

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