Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


13 posts

Geek


  Reply # 1073747 24-Jun-2014 21:50
Send private message

Will doing a SMC delete anything from my laptop?


11505 posts

Uber Geek
+1 received by user: 5211

Trusted

  Reply # 1073748 24-Jun-2014 21:54
Send private message




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 




13 posts

Geek


  Reply # 1073754 24-Jun-2014 22:06
Send private message

OH and also, I just pressed my iTunes icon, and it bounced a couple of times and highlighted the edges of the current window that I am in right now for a moment and unhighlights them... - still nothing. 



13 posts

Geek


  Reply # 1073850 25-Jun-2014 07:19
Send private message

OK I did the SMC - same issues. Everything works fine, except iTunes won't open, and I can't install anything else... no Netflix.  Is there an 'installer' program that can be malfunctioning and not allowing me to update correctly hence not allowing my iTunes to open - and also unable to install anything for that matter??

11505 posts

Uber Geek
+1 received by user: 5211

Trusted

  Reply # 1073857 25-Jun-2014 07:42
Send private message

I think a non destructive restore is in order




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




13 posts

Geek


  Reply # 1073862 25-Jun-2014 07:51
Send private message

How is that done? Will I loose anything? I have backed up to an external hard drive the other day, since online it was telling me to wipe clean and start over. But I haven't done anything drastic since I can't tell if everything will work out... This laptop is only a few months old, and I don't get why this is happening... I don't want to do more damage, or loose anything....

I really appreciate your help, thank you.



13 posts

Geek


  Reply # 1074506 25-Jun-2014 19:15
Send private message

How do I do a non destructive restore?

gzt

9259 posts

Uber Geek
+1 received by user: 1318


  Reply # 1074514 25-Jun-2014 19:44
Send private message

Apple calls that a 'reinstall'. These are the instructions to get started:http://support.apple.com/kb/ht4718

Do you have any files on the machine you don't want to lose? Get those off the machine before you start.

Btw, did you try creating a new administrative user like someone suggested earlier? If that works you might not need much else.

What does this tag do
884 posts

Ultimate Geek
+1 received by user: 172

Subscriber

  Reply # 1074532 25-Jun-2014 20:26
Send private message

CYaBro: What if you create another admin user account and log into that?
Does iTunes work then?


Try what CYaBro said first (if you haven't already) - create a new admin user account and see if applications work ok on that new account.
Otherwise a reinstall isn't too painful



13 posts

Geek


  Reply # 1079332 3-Jul-2014 13:30
Send private message

I just made another admin user and it still doesn't work... It just bounces around a few times and NADA! I already backed up to an external hard drive... How do I know if EVERYTHING made it?? It took 23 hours, if that tells you anything. I don't have much of anything on my laptop; pictures, music... thats about it. 

What does this tag do
884 posts

Ultimate Geek
+1 received by user: 172

Subscriber

  Reply # 1079339 3-Jul-2014 13:41
Send private message

You could just get it fixed under warranty probably.. not normal sounding issues.. https://selfsolve.apple.com/agreementWarrantyDynamic.do


Compare folder/file sizes (⌘+I or ⌘+G can't remember) of the important items

The idea is to do a reinstall anyway (not a reformat) so you shouldn't lose any data if you don't reformat the drive







122 posts

Master Geek
+1 received by user: 10


  Reply # 1079355 3-Jul-2014 13:49
Send private message

I would give Apple a call. I've called plenty of times outside of the 90 day 'phone coverage' period (but while still covered under the standard Apple 1-year warranty) and as long as you are courteous and polite, I've found the Apple support team are more than happy to oblige. It's one of the best things I like about owning Apple products TBH.

I know they have diagnostic utilities that you can run that will allow them to see your screen and for them to guide you through various steps to fix your problem while on the phone, which might make it easier to diagnose and troubleshoot your issue quickly. Good luck.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.