Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
13792 posts

Uber Geek
+1 received by user: 1716


  Reply # 1105879 10-Aug-2014 14:25
Send private message

dejadeadnz: This is quite possibly less than 3 years old. If it's for personal use, I'd say the CGA and its requirements in respect of goods being of acceptable quality has you more than covered.




Even if it was older, if it is a known fault that could develop, it should be covered too, as goods must be sold free of minor defects, and this isn't really minor either. Many companies will issue recalls when they identify a fault with a batch (eg car manufacturers), while some will only fix peoples goods that are affected over time, if they don't think it will affect everyone who purchased from the batch. 



11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1106640 11-Aug-2014 17:46
Send private message

I was rung by the service folk who advised Apple have declined to assist. I rang Apple and was at the point of giving up when Apple advised that the don't recognise NZ law, that was like a red rag to a bull for me, battle has been joined.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
2369 posts

Uber Geek
+1 received by user: 690

Trusted
Subscriber

  Reply # 1106650 11-Aug-2014 18:22
2 people support this post
Send private message

KiwiNZ: I was rung by the service folk who advised Apple have declined to assist. I rang Apple and was at the point of giving up when Apple advised that the don't recognise NZ law, that was like a red rag to a bull for me, battle has been joined.

That's exactly what they are relying on...  you to give up and go away.

They charge GST.  The company is registered in NZ.  They are subject to NZ business law.  There is no wiggle room.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Doesn't know what he doin
2872 posts

Uber Geek
+1 received by user: 360

Subscriber

  Reply # 1106652 11-Aug-2014 18:22
Send private message

KiwiNZ: I was rung by the service folk who advised Apple have declined to assist. I rang Apple and was at the point of giving up when Apple advised that the don't recognise NZ law, that was like a red rag to a bull for me, battle has been joined.


This should be a good one then. Take 'em down.

Everytime I've mentioned the CGA for issues with my own or friends/families Apple devices, apple doesn't mess me around. So not sure why they've suddenly changed stance. Didn't they recently get pulled up about this in Australia too?




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Webhead
1928 posts

Uber Geek
+1 received by user: 577

Trusted
Subscriber

  Reply # 1106656 11-Aug-2014 18:24
Send private message

Thats interesting. Norway has much the same laws as NZ and just mentioning the norwegian CGA is like having a secret password that makes them honor it. Strange that they are not doing that for NZ law, I say take it to the Commerce Commission - they should be able to get Apple to see the CGA light.




3871 posts

Uber Geek
+1 received by user: 634

Trusted
Subscriber

  Reply # 1106864 12-Aug-2014 09:12
Send private message

It's strange that their phone support people don't recognise NZ consumer law, yet their web site does:

http://www.apple.com/nz/legal/statutory-warranty/



11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1106872 12-Aug-2014 09:33
Send private message

yeah I thought that was odd, I think it was more an the cuff statement




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


1331 posts

Uber Geek
+1 received by user: 334


  Reply # 1106902 12-Aug-2014 10:17
Send private message

jarledb: Thats interesting. Norway has much the same laws as NZ and just mentioning the norwegian CGA is like having a secret password that makes them honor it. Strange that they are not doing that for NZ law, I say take it to the Commerce Commission - they should be able to get Apple to see the CGA light.


QFT

This is my experience too. As soon as you mention "New Zealand law & the Consumers Guarantees Act" the whole conversation changes, and they happily skip to your beat.

13792 posts

Uber Geek
+1 received by user: 1716


  Reply # 1106905 12-Aug-2014 10:22
Send private message

Get their position in writing and then report them to the commerce commission. For them to say that I believe is potentially breaching your consumer rights under the fair trading act.



11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1108610 14-Aug-2014 18:46
Send private message

I still have not heard further from Apple, maybe they know my medical condition is flaring badly and I really don't have the mental or physical reserves to fight.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


13792 posts

Uber Geek
+1 received by user: 1716


  Reply # 1108612 14-Aug-2014 18:56
Send private message

KiwiNZ: I still have not heard further from Apple, maybe they know my medical condition is flaring badly and I really don't have the mental or physical reserves to fight.

 

Aren't they a NZ listed company? If you check the companies website find their office address, and write the a 'letter that gets results' from the consumer website.



11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1109382 16-Aug-2014 07:28
Send private message

I received a phone call late Friday from Apple. They will have a decision monday.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1111289 19-Aug-2014 13:55
One person supports this post
Send private message

I have just heard from Apple Support, they are going to fully cover the cost of repair to my iMac. Absolutely awesome smile




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


2369 posts

Uber Geek
+1 received by user: 690

Trusted
Subscriber

  Reply # 1111291 19-Aug-2014 13:56
3 people support this post
Send private message

Nice one, Apple.  Well done KiwiNZ for not throwing in the towel.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



11896 posts

Uber Geek
+1 received by user: 5519

Trusted

  Reply # 1111383 19-Aug-2014 16:24
Send private message

It has restored my faith in Apple




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.