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331 posts

Ultimate Geek


# 251747 9-Jul-2019 20:09
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We've got a Macbook Pro 2012 and last year we got a new canon printer connected and everything works ok

 

when I turn the Macbook on I sometimes get an error message saying something about an Epson printer (our old printer) is not optiomised for the Macbook - or words to that effect.

 

but when I go into system preferences and click on Printers and Scanners - there is nothing listed there... I was hoping that's where I would see it so I can remove / Uninstall it

 

So does anyone know how can I remove our old Epson printer and all associated files from the Macbook? - any advice would be appreciated

 

thanks


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  # 2272619 9-Jul-2019 20:13
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May want to check if you have some old software installed in applications or Utilities that might be causing the issue.






 
 
 
 




331 posts

Ultimate Geek


  # 2272621 9-Jul-2019 20:18
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RunningMan:

 

https://epson.com/support/how-to-uninstall-and-reinstall-your-mac-printer-driver

 

Stop once you get to step 8.

 

 

 

 

thanks for that but under 'Printers and Scanners' there is no Epson printer listed - only the new canon printer bought last year


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  # 2272622 9-Jul-2019 20:25
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Is the Epson folder in the /Library/Printers there?


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  # 2272624 9-Jul-2019 20:30
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The other thing to try is this https://epson.com/Support/wa00584

 

It may be the printer driver itself has gone, but all the extra junk that it installs is still floating around and trying to run at login.




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Ultimate Geek


  # 2272631 9-Jul-2019 20:41
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thanks - when I go to the launchpad there are 3 Epson things there - scan settings, web support, low ink reminder - but they don't do anything


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  # 2272632 9-Jul-2019 20:43
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Probably just aliases to utilities that don't exist any more. Should be able to click and hold on it until it wobbles, then click the X to get rid of it.


 
 
 
 




331 posts

Ultimate Geek


  # 2272644 9-Jul-2019 21:16
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RunningMan:

 

Probably just aliases to utilities that don't exist any more. Should be able to click and hold on it until it wobbles, then click the X to get rid of it.

 

 

 

 

ok thanks for that - when I click on it and hold it until they all wobble, the x appears next to something I don't want to get rid of - and I'm too scared to click the x in case the wrong thing disappears


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