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Uber Geek

Nurse (R)
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#261709 11-Dec-2019 13:37
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I do a lot of family IT for macOS in Tauranga and over to Cambridge, which I not mind travelling to, for elderly relatives. But I have a 74yr friend on the Nth Shore who rings me every so often for some help. Trying to rectify things over the phone is becoming a bit of a hassle as he tends to forget terms like; Dock, Menu bar & Tab bar etc, return key or left click on OK etc, which is all a bit tiresome 😞.


Now I know that macOS Messages has 'Ask to Share Screen' and there is also an inbuilt 'Screen', I have never used these macOS services but I believe using them would lower my stress levels during these help sessions. 😀


I obviously do not want to pay money for this ability. So has anyone had experience screen sharing on macOS and is it easy to take control of the other persons machine to rectify any issues and to educate. 



iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2


Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085

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Wannabe Geek

  #2372504 11-Dec-2019 15:18
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I (in AKL) have used this function before to help my dad (in China mainland) adjust some settings. Open spotlight search and type screen sharing to open, then put Apple ID of the remote Mac. Once the remote one agreed to be controlled, you can control the screen of the remote one and talk to each other.


No need to install software, quality is acceptable, together with clipboard sharing. For me, this function is enough.


The official guide of this function:


Feel free to ask me anything about this.😁

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