iMac 20" iBook G4 MacBook 13" iPhone 1st gen then 3G iPod Nano iPod 5th Generation
Someone had a change of heart and wow, the battery is to be replaced.
It really appeases some of the disappointment. I accept that when you "innovate", you are going to have some early generation failures (sometimes epic). Doing best by the customer really helps people stay loyal (and I'm no fanboy).
Hey that's great news. I've always been impressed by the level of customer service from Apple and their attempts to put things right - once you get past the front gate employees :) Glad it worked out for you in the end. Keep an eye on your charging brick though, it may be on its way out!
Do you mean the magsafe charger? Are you suggesting that could be the root cause?
I spoke to the rep at length initially and he was very very genuine and sympathetic as I mentioned. We had to "agree to disagree" (amicably) and he invited me to pursue legal/consumer avenues if I chose to. He said he would close the case from his point of view but there would still be a case number associated to it.
Soon after I got an email which I thought was the customer satisfaction survey I was told to expect. But instead it was an invitation to phone back.
The rep said he didn't feel good when he went to close the case and that lead to the change of heart.
I really do love my Apple products to bits and don't consider myself a fanboy. The products I've purchased from Apple have always been suited to my needs and fitted the budget (sometimes only just).
I'll strongly consider buying AppleCare in future for computers as long as I can get one heavily discounted. The half retail price ones on Trademe are far more reasonably priced. But I still don't feel good about having to buy an extended warranty to get help for something consumer law here should cover.
The magsafe was covered under warranty yep. Is yours an aluminium unibody or one of the polycarbonate MacBook's? Our old poly had no end of troubles, the two alu one's that we have now have been perfect since day one.
It's nigh on impossible to scratch the alu ones - I'm sure someone will prove me wrong, but mine gets some pretty rough treatment and it stands up to it well. I'd never treat the polycarb one the same way - I was always walking on eggshells with that one - even scared to open the lid with anything but a gentle lift in case the top case cracked!