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  #297712 10-Feb-2010 16:42
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@exportgoldman, the only reason I'd look 2nd hand is that $239 for a new replacement is insane and I don't need it off the charge for long periods.

I've never ever had a battery refuse to charge (even if it only lasts for merely minutes).

That's the biggest issue here for me :(



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  #297713 10-Feb-2010 16:50
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iMac 20"
iBook G4
MacBook 13"
iPhone 1st gen then 3G
iPod Nano
iPod 5th Generation

Someone had a change of heart and wow, the battery is to be replaced.

It really appeases some of the disappointment. I accept that when you "innovate", you are going to have some early generation failures (sometimes epic). Doing best by the customer really helps people stay loyal (and I'm no fanboy).

Cheers gehenna and the geekzone community.

 
 
 
 


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  #297714 10-Feb-2010 16:54
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Hey that's great news. I've always been impressed by the level of customer service from Apple and their attempts to put things right - once you get past the front gate employees :) Glad it worked out for you in the end. Keep an eye on your charging brick though, it may be on its way out!



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  #297717 10-Feb-2010 17:17
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Do you mean the magsafe charger? Are you suggesting that could be the root cause?

I spoke to the rep at length initially and he was very very genuine and sympathetic as I mentioned. We had to "agree to disagree" (amicably) and he invited me to pursue legal/consumer avenues if I chose to. He said he would close the case from his point of view but there would still be a case number associated to it.

Soon after I got an email which I thought was the customer satisfaction survey I was told to expect. But instead it was an invitation to phone back.

The rep said he didn't feel good when he went to close the case and that lead to the change of heart.

I really do love my Apple products to bits and don't consider myself a fanboy. The products I've purchased from Apple have always been suited to my needs and fitted the budget (sometimes only just).

I'll strongly consider buying AppleCare in future for computers as long as I can get one heavily discounted. The half retail price ones on Trademe are far more reasonably priced. But I still don't feel good about having to buy an extended warranty to get help for something consumer law here should cover.

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  #297721 10-Feb-2010 17:35
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Yeah I'd be wary of the Trade Me ones though. I've seen a lot of people get stung with eBay ones when they go to register them against their device. Mainly iPhone AppleCare there though.

Yep I'm suggesting the Magsafe Charger may be the root cause as it seems to have been the cause of my fault last year. After the battery was replaced by magsafe died very soon after.



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  #297722 10-Feb-2010 17:37
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geez, was that outside your AppleCare warranty?

I'm wondering if the failure rate of Apple products is high or is it just products in general these days? Over-engineering, small tight spaces with low ventilation, ...

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  #297726 10-Feb-2010 17:49
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The magsafe was covered under warranty yep. Is yours an aluminium unibody or one of the polycarbonate MacBook's? Our old poly had no end of troubles, the two alu one's that we have now have been perfect since day one.

 
 
 
 




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  #297747 10-Feb-2010 18:27
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Polycarb. I actually really like it because it doesn't show up scratches unless you look for them. If/when I get an Alu one day, I'll feel SO bad the first time I scratch it...

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  #297753 10-Feb-2010 18:43
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It's nigh on impossible to scratch the alu ones - I'm sure someone will prove me wrong, but mine gets some pretty rough treatment and it stands up to it well. I'd never treat the polycarb one the same way - I was always walking on eggshells with that one - even scared to open the lid with anything but a gentle lift in case the top case cracked!



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  #297754 10-Feb-2010 18:46
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Oh really? Interesting. Hmmm...money haha

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