Me, the CGA and Apple... Advice

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459 posts

Ultimate Geek

# 458302 13-Apr-2011 16:25

Damn, I had my mac mini die after 1 year and 9 months... just thought it was bad luck and didn't do anything to fix it or replace it.

Now my Macbook Pro, which is 14 months old is doing weird things - the screen shuts off and won't come back on. I can't do anything except reboot. It's really a pain.

I've never had much reliability issues with windows based PC's (after using them for 15 years)... starting to think Apple gear isn't really worth the extra $ if it can't last 2 years.

Hope I can get the Macbook Pro fixed.

thecripplernz

252 posts

Ultimate Geek

# 458333 13-Apr-2011 17:23

call apple and see what they can do for you, ask to speak to customer relations too

ckai

45 posts

Geek

# 459072 15-Apr-2011 10:42

Very interesting stuff. It'll be cool to see what happens with this (and the other case).

We've been hit hard within the last few months with our Apple's. Two have busted (must have something to do with the moon!) BUT their reasonable life was well and truly acceptable.

Our original iMac went belly up just recently and that was about 7 years old. I was still amazed at the performance of such an old computer (still looked good too).

Our Macbook had a hard drive fail after 4 years and I was thinking of replacing it anyway - only 120gb. Replaced that and the battery decided to go. Neato. It's annoying but they've done well and have never missed a beat. My sister has been through 4 PC computers since we've had our Apple's :)

The iMac is getting checked under insurance (house power supply issues) so hopefully that gets sorted for us.

I think it's almost a personal thing when it comes to a reasonable life of a computer which creates this grey area. I also reckon it's societies "upgrade tech after 2 years" mentality that doesn't help. 3 years for a laptop is border line acceptable, definitely more for a desktop though.

maxeon

1047 posts

Uber Geek

# 459089 15-Apr-2011 11:34

I am interested to see what happens to your case.

ShellNZ

127 posts

Master Geek

# 460045 18-Apr-2011 11:45

ugh, well Harvey Norman just rung and apparently they are happy to send the iMac away to I assume Renaissance for a quote on repairs, but as far as they are concerned the battery and power supply are NOT covered by the CGA.

thecripplernz

252 posts

Ultimate Geek

# 460058 18-Apr-2011 11:57

they were part of the product when you bought it, so they should be covered

sbiddle

28431 posts

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Biddle Corp

Lifetime subscriber

# 460063 18-Apr-2011 12:05

thecripplernz: they were part of the product when you bought it, so they should be covered

Batteries are not necessarily covered by any extended warranties of CGA as they have a finite life.

ckai

45 posts

Geek

# 460109 18-Apr-2011 13:34

sbiddle:
thecripplernz: they were part of the product when you bought it, so they should be covered

Batteries are not necessarily covered by any extended warranties of CGA as they have a finite life.

Yeah we had that issue with a laptop battery they went after just over a year. You can't really prove how it was being treated so you can't disprove the "mis-use" claims that get used all the time with batteries either.

I suppose that's one good thing how battery prices are coming down (if you know where to look)

thecripplernz

252 posts

Ultimate Geek

# 460594 19-Apr-2011 17:57

Hello Everyone!

My journey appears to be over...

Apple offered me the replacement Screen as long as I paid for the Labour involved... however my financial situation
forced me to play hard ball, and I declined the offer. The Apple Rep I was dealing with checked again, and in a couple of days I heard back. Apple had agreed to pay the Labour as well!!!

So by next week Ill have my Macbook fixed up, I guess they really didn't wanna have to send someone to the courts.

So to the others looking at going down the same avenue - best of luck, and if you cant take a day off to attend the Tribunal, there is a possibility it wont go that far anyway.

Once Apple knows you mean business, you should make some progress.
Also, be sure to purchase the Consumers article on 'Appliance Lifetime Expectancy' and take 3 copies in when making the claim.

Thanks

pstar008

341 posts

Ultimate Geek

# 460669 19-Apr-2011 21:31

congratulations!

Personally, I don't think I will consider the option to pay for the Labour, reagardless had the money or not. All the companies want to make money, that what Company for! They will not paying out of pocket unless thy had to. Just what I thought anyway.

oldmaknz

536 posts

Ultimate Geek

# 460671 19-Apr-2011 21:34

I reckon you should get at least 3 years on an expensive laptop like that. Remember, unless Apple specifically says it will only last X time period then it's up to you to say what you deem a 'reasonable life'.

Edit: Congrats!

ShellNZ

127 posts

Master Geek

# 460682 19-Apr-2011 22:01

I will see what quote they come back with I think....that will help me decide whether to go down the disputes claim track :)

The thing is....my 19yr old niece actually owns it now as she paid us mthly payments till it was paid. Of course its still under my name. She moved to Aussie last Monday and is skint and will likely be for some time. If payment is required to get it fixed it would be us paying it and her eventually paying us back (plus the disputes fees etc). I would play with it until she pays us back but yep....we would have to fork out the $$ and not get the joy if ya know what I mean, lol.

ShellNZ

127 posts

Master Geek

# 465305 4-May-2011 14:36

Heya all, just an update...

It is the power supply that blew, $390 to fix. It was gonna cost me $300 to repair it myself with the worry of the screen issue so have decided to let them do it. $160 for part, $170 for labour + GST.

vinnieg

2260 posts

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# 465316 4-May-2011 14:54

ShellNZ: Heya all, just an update...

It is the power supply that blew, $390 to fix. It was gonna cost me $300 to repair it myself with the worry of the screen issue so have decided to let them do it. $160 for part, $170 for labour + GST.

Ouch, the power supply in this case would be covered!!! the above posters were referring to power supplies for laptops(ie the ones that get dragged round or tripped over).

If i was you, I'd be wanting it done for free. 16 months isn't that old for a desktop!

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

ShellNZ

127 posts

Master Geek

# 465330 4-May-2011 15:44

Trust me....I do want it done for free but I cant be arsed going thru disputes tribunals etc

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