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Topic # 100279 7-Apr-2012 10:02
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I've tried to use my Westpac Mastercard twice this morning and both time it failed - not declined.  I tried my wifes and got the same result.

Rang Westpac card services and had to wait about 10 minutes - not long but unusual - and was told that Mastercard had a power fault and would be offline for up to 2-3 hours.  Considering I tried to use my card at 8am - that's 5-6 hours offline!

I can only imagine the carnage at Pak n Save etc when people get to the checkout and cannot pay!

Anyone else having a problem this morning?      




Procrastination eventually pays off.


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  Reply # 606353 7-Apr-2012 11:16
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Hi,
I've just had the same problem at countdown. Both mine and my wife's cards didn't work. At about 11 o'clock.




May the farce be with you!




pjnetnz
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  Reply # 606362 7-Apr-2012 11:44
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Still not working at 11.30! Was yours a Westpac card also?




Procrastination eventually pays off.


 
 
 
 


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  Reply # 606367 7-Apr-2012 12:02
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Yes mine are Westpac cards.




May the farce be with you!




pjnetnz
:)


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  Reply # 606368 7-Apr-2012 12:04
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My ASB MasterCard worked fine at a local bakery and dairy. Possibly fixed now or isolated to Westpac?




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  Reply # 606375 7-Apr-2012 12:27
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Our BNZ Mastercards worked fine this morning.




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  Reply # 606381 7-Apr-2012 12:53
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In the retail store I work in, I can confirm this was Westpac, and affected all cards this morning.




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  Reply # 606383 7-Apr-2012 13:03
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My non-westpac mastercard card worked fine this morning.




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  Reply # 606491 7-Apr-2012 20:22
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Judging by the comments, it looks like I was told porkies by customer services. 

Although strange thing is they did me a favour! 

I was trying to book a hotel this morning but couldn't.  Went on this evening and there was a 50% special for the dates we are travelling. 

Don't know whether to complain or thank them!! :)




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  Reply # 606493 7-Apr-2012 20:29
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Did the American Express side-kick cards work (iirc only the low-interest Mastercard options don't come with the American Express cards)?

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  Reply # 606594 8-Apr-2012 09:39
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My Visa worked so Amex probably worked too.

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