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# 105128 27-Jun-2012 22:17
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I bought two powers suppliers from an ebay seller from Australia. The freight was quite a lot but I needed the power supplies so I got it done. The items have arrived and one of the power supplies was damaged (The connectors to the server are bent). The seller is disclaiming responsibility saying the items weren't insured and therefore it's my problem.  The packaging was a plastic freight bag and some shrink wrap, barely adequate considering the significant weight of them. He has offered me 50% refund on the item and no freight discount. 

I imagine I have a case through ebay or paypal resolution, but I was curious if others had experience they could share. 

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  # 647425 28-Jun-2012 09:38
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I'm unsure if eBay does cover you if you didn't take insurance.

But then, if the seller didn't offer any insurance to start with then I think you still have a case.

Good luck.

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  # 647572 28-Jun-2012 12:55
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Whenever Ive had problems its always been Paypal who have covered the cost but then Ive only bought from the UK and Germany.

Dont Paypal cover you automatically up to a couple of hundred dollars ?


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  # 648095 29-Jun-2012 11:36
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If you paid by Paypal you will be covered - just open a dispute within your eBay account

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