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# 106090 18-Jul-2012 09:06
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I've just posted about YouPost, New Zealand Post's upcoming digital online service. I have received a FAQ, so will post it here for discussion:


Q: What does YouPost do? 
A: YouPost is a secure new online tool that takes care of the important things you need to do, all in one place. It helps you sort, organise and pay your bills. You can pay right there, or plan ahead by scheduling payments. You can also use YouPost to store digital backups of your legal documents, warranties, manuals and any other important things you want to keep safe. And it's available on multiple devices – from laptops to your mobile phone – so anywhere you go, it goes. 

Q: How is YouPost better than email?
A: Email has security issues, is constantly assailed by spam, has virtually no functionality for billing, paying etc. Email is essentially a ‘dumb’ channel that data is shoved through which the receiver is left to sort out. YouPost cuts the clutter, is secure, and gives the receiver functionality on one platform. It puts the user in control as you decide what you allow into your digital mailbox.

Q: How can YouPost be accessed?
A: YouPost can be accessed via multiple devices, which means it's been designed specifically to be accessed anytime, anywhere. It will be launched with mobile apps for Android and iPhone as well as being accessible by web browser.

Q: When will YouPost be available to the market?
A: We expect YouPost to be launched directly to customers of companies that have signed up as senders before the end of 2012. A wider general launch is expected in the first quarter of 2013.

Q: What is the security level for YouPost?
A: The YouPost platform is aligned to the following security and privacy standards:
  • ISO/IEC 27002:2006 
  • Open Web Application Security Project (OWASP) 
  • Cloud Security Alliance 
  • European Cloud Computing Security Risk Assessment 
  • NZ Privacy Act 1993 
In addition, a YouPost Security Framework has been produced.

Mail House: Documents and data sent to YouPost from a Mail House or direct sender will be secured in a number of ways:
  • All data and documents will be encrypted in transit using an industry standard protocol such as AS2 or sFTP (multiple protocols will be supported) 
  • Mail House and YouPost platforms will identify each other using strong authenticate mechanisms. 
Web Site: The YouPost web site has the following security controls:
  • Four tiered network, with the tiers separated by firewalls 
  • A web application firewall is installed in the proxy layer 
  • Before go live, the site will be penetration tested and any security issues identified will be 
  • remediated 
  • Penetration testing will be repeated after any major functionality or technology change 
Data: Data is secured by:
  • All web traffic will be https, including document downloads 
  • All content from the mail houses is stored in a secure New Zealand based data centre 
  • All data and documents are encrypted at rest using disk encryption 
  • All application logs are sent to a log server, which has access control 
  • Removable backup media is encrypted on tape before sending to an offsite location for secure 
  • storage 
  • User uploaded content is stored using the Google Cloud Storage service 
Process:
  • Risk assessment has been conducted and controls applied to the risks identified 
  • Administration access to the servers is controlled 
  • Segregation of duty split between the platform developers and the platform administrators 
Q: How many major senders have you got on board?
A: Details are commercially sensitive, but we’ve had a great response so far with several major organisations signing up. YouPost will grow and evolve and we are confident of meeting sign-on targets once we go to market.

Q: Won’t YouPost cut into or cannibalise your traditional letter mail market?
A: The decline in letter mail volumes is rapid and irreversible. This is a worldwide trend. Mail volumes in New Zealand have fallen 20% in the last decade and are forecast to fall at least another 20% in the next five years. While the physical segment of the market has contracted, the digital one is expanding.

YouPost is simply New Zealand Post responding by providing a service that is appropriate to a new and expanding segment of the market and meeting customer needs. Similarly, New Zealand Post sees great opportunities in the growth of parcel mail.

The explosion in digital messaging and storage in the past decade has seen a dramatic divergence in the GDP Index and mail volumes. Historically these were closely linked, but they parted ways in an ever widening gap from the early 2000’s. This gap is known as the “technology wedge” and is the space where New Zealand Post sees tremendous opportunities for services such as YouPost.


UPDATE: Adding link to site now: www.youpost.co.nz.




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# 657411 18-Jul-2012 09:17
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Hmmmm.... I wonder if ACC might sign up to try and secure their leaks...


On a serious note though, I wouldn't be surprised if a number of government departments did sign up.

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  # 657413 18-Jul-2012 09:21

If you want to find out more or be one of the first to get involved; check out the site www.youpost.co.nz.

 
 
 
 


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  # 657416 18-Jul-2012 09:28
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Im still struggling to see the point of this from a user? How will it make anything easier than just getting an email with a bill? Unless it has some ability to automatically enter it into my internet banking (with my approval at the time of course) then its not going to help IMO.




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  # 657466 18-Jul-2012 10:38
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No Windows Phone support :<

I wonder if they will have an API so people can build one?

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  # 657477 18-Jul-2012 10:46
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richms: Im still struggling to see the point of this from a user? How will it make anything easier than just getting an email with a bill? Unless it has some ability to automatically enter it into my internet banking (with my approval at the time of course) then its not going to help IMO.


My guess is that it is the precursor to phasing out physical mail altogether. Finland has started scanning mail and e-mailing it which seems to be the way physical mail is going as more organisations offer digital options for mail delivery.

The way I read the FAQ above is that organisations signing up will deliver their bills to YouPost and you'll have options to pay them from within the application. I can't imagine there being more than credit card and direct debit as options but it is a start.

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  # 657494 18-Jul-2012 11:04
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Woop, woop Danger Will Robinson

What is the security level for YouPost? 
A: The YouPost platform is aligned to the following security and privacy standards: 
  • ISO/IEC 27002:2006 
  • Open Web Application Security Project (OWASP) 
  • Cloud Security Alliance 
  • European Cloud Computing Security Risk Assessment 
  • NZ Privacy Act 1993 
and 

User uploaded content is stored using the Google Cloud Storage service 

Ahh, does anyone else see a small issue of jurisdictional conflict here,

None of the security items noted, ( NZ Privacy act, European Cloud computing security risk assessment etv) have any legal force in the US, and last time I looked Google's T&Cs had the following 

http://www.google.com/intl/en/policies/terms/

All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Google consent to personal jurisdiction in those courts


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  # 657511 18-Jul-2012 11:21
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I propose a YouPost tagline:

"It's like email, but more expensive and more complicated"

 
 
 
 


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  # 657535 18-Jul-2012 11:32
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I don't think I have received an actual paper account/bill for anything for a very long time, and my bank offers everything YouPost appears to be offering for payments. Also plenty of on-line storage facilities available now.

The only advantage I can see form a corporate point of view is it may be a one-stop-shop facility.

Other than that....'meh' good luck to them








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  # 657552 18-Jul-2012 12:07
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wellygary: Woop, woop Danger Will Robinson

What is the security level for YouPost? 
A: The YouPost platform is aligned to the following security and privacy standards: 
  • ISO/IEC 27002:2006 
  • Open Web Application Security Project (OWASP) 
  • Cloud Security Alliance 
  • European Cloud Computing Security Risk Assessment 
  • NZ Privacy Act 1993 
and 

User uploaded content is stored using the Google Cloud Storage service 

Ahh, does anyone else see a small issue of jurisdictional conflict here,

None of the security items noted, ( NZ Privacy act, European Cloud computing security risk assessment etv) have any legal force in the US, and last time I looked Google's T&Cs had the following 

http://www.google.com/intl/en/policies/terms/

All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Google consent to personal jurisdiction in those courts


It says User Uploaded content will be on Google Cloud Storage.  The actual regular things sent by companies will be in a nice NZ based Datacentre (maybe that new IBM one?)

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  # 657554 18-Jul-2012 12:10
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The only way I'm going to open a YouPost box is if they put gold bars, wads of cash or pictures of Jessica Alba in it.

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  # 657555 18-Jul-2012 12:11
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Kyanar: It says User Uploaded content will be on Google Cloud Storage.  The actual regular things sent by companies will be in a nice NZ based Datacentre (maybe that new IBM one?)


So why confuse the customers with two sets of T&Cs?, If you are going to keep the bills on a NZ server, why then dump all the user content on a US cloud...

gzt

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  # 657557 18-Jul-2012 12:12
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Almost all mail these days is bills/invoices/statements and advertising.

Bank is useful for payments - yes - but does not offer document storage and integrated payment based ond documents received.

Good to see NZ post is trying to service and expand the market instead of just running down the business. It is long overdue and they are in the best position to do it.

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  # 657571 18-Jul-2012 12:28
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How long ago was it that NZ Post killed off that previous online billing center thing they had, which I'm struggling to remember the name of now.





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I sell lots of stuff for electronic enthusiasts...


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  # 657648 18-Jul-2012 14:20
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This service does sound very good. I would love to not have to sort through paper bills. The problem I have is that the IRD are addicted to dead trees. I wonder if there will ever be a way to deal with THAT?




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These comments are my own and do not represent the opinions of 2degrees.


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