Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


# 106164 19-Jul-2012 08:39
Send private message

Call blocking my Internet provider (farmside) has a 0800 help desk nothing unusual in that. But they seem to accept calls from any phones except calls from their own webline (VOIP) customers. I have a 0800 number at work and know you can select whom you receive calls from i.e. block calls from mobiles (expensive) or calls from outside a geographic area and no doubt many other blocks as well. My question why do you think Farmside block calls to their help desk from their customer’s phones.
  1. Its unintentional they just don’t know how to fix it despite being told about it
  2. A rouge tech at the help desk wants to get his stats up to get a bonus
  3. It is company policy to slow down those annoying calls from customers make them pay for toll calls to the south Island. That will make them think twice about phoning when we are busy and hanging on the line for ages

Create new topic
1711 posts

Uber Geek
+1 received by user: 169

Trusted

  # 658195 19-Jul-2012 09:30
Send private message

Have you rung them from a different phone and actually asked them that?

They may have a fault that they are unaware of because you want us to read their minds rather than you communicating directly with them.

2785 posts

Uber Geek
+1 received by user: 122


  # 658333 19-Jul-2012 11:58
Send private message

Maybe the number you're using is the wrong number for existing customers?




Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.