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120 posts

Master Geek


# 107768 19-Aug-2012 17:29
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I'm hoping I can get some advice from those of you with a bit more experience in this area.

I purchased an imported Galaxy Nexus (yakju model) from a shop in Newmarket in the middle of April of this year. The phone has been used daily since then, and I've unlocked the bootloader and rooted it, but have only flashed official Google images (ICS 4.0.4 and recently JB 4.1.1). I've taken good care of the phone and haven't dropped it or spilled anything on it, etc.

The other day, I noticed it hadn't charged while plugged in overnight, and none of my computers could recognize it when connected via USB, so I took it back to the retailer. The guy in the shop noticed there was some corrosion in the usb port and kept it for an inspection. I got an email today saying they want $80 to replace the connection, and that the warranty doesn't cover "liquid damage, impact damage, and misuse".

My question is: what, if any, protection should i be afforded under the NZ CGA? If there's any info I haven't included above, let me know. Thanks for any help.

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gzt

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  # 674312 19-Aug-2012 17:34
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Have you been using the USB cable that came with the product?

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  # 674313 19-Aug-2012 17:34
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Unfortunately I don't think the CGA will be much use to you, in essence it guarantees that goods:

Do what they are made to do.
Are acceptable in appearance and finish.
Are free from minor defects.
Are safe and durable.

If there's evidence of liquid damage, that's prett cut and dried I would think. I would ask for photos though to prove it.
$80 bucks sounds like a a reasonable price for a repair.

Cheers,
Joseph

 
 
 
 




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Master Geek


# 674315 19-Aug-2012 17:43
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I have been using the USB cable that came with the phone. I agree that $80 is not overly expensive, but I want to make sure I take advantage of the CGA if it does apply. I'm not trying to put one over on the shop, but as a non-Kiwi I'm not familiar with handling things like this (I'm American, but don't hold it against me!)

I found this on the consumer affairs site:

Water in your phone?A trader cannot escape their requirements under the Consumer Guarantees Act by saying your phone is water damaged if you have used it in a normal way and treated it reasonably.

For example, we have received complaints where traders have told consumers that leaving their phone in a car overnight, or using it with “excessively sweaty hands” can cause water damage.

If a portable electronic device such as a phone can’t withstand this type of use, then it may not be ‘fit for purpose’ or ‘durable’. This may mean that it doesn’t meet one of the guarantees in the Consumer Guarantees Act saying that goods must be of ‘acceptable quality’.

gzt

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  # 674325 19-Aug-2012 18:14
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Digmarx: I have been using the USB cable that came with the phone.

To take an extreme example - many $2 shop cables are so badly finished the copper elements are corroded before they even leave the packet. You did not get yours from the $2 shop just an example.

Take a close look at the cable end. Take a close look at the phone end. If in your opinion the problem is caused by a bad finish (ie; manufacture fault) then press for a warranty repair and press your reasons for that with the retailer.

If you have never exposed it to moisture then a manufacturing fault is possible.

On a different track - there is no telling where parallel importers get their product or why they have it. I would not expect a main st importer/retailer in business for a while to do silly things like import refurbished or quality control rejected product and sell it as new but I've seen enough horror stories on geekzone I keep an open mind on that.

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  # 674333 19-Aug-2012 18:22
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Digmarx: I have been using the USB cable that came with the phone. I agree that $80 is not overly expensive, but I want to make sure I take advantage of the CGA if it does apply. I'm not trying to put one over on the shop, but as a non-Kiwi I'm not familiar with handling things like this (I'm American, but don't hold it against me!)

I found this on the consumer affairs site:

Water in your phone?A trader cannot escape their requirements under the Consumer Guarantees Act by saying your phone is water damaged if you have used it in a normal way and treated it reasonably.

For example, we have received complaints where traders have told consumers that leaving their phone in a car overnight, or using it with “excessively sweaty hands” can cause water damage.

If a portable electronic device such as a phone can’t withstand this type of use, then it may not be ‘fit for purpose’ or ‘durable’. This may mean that it doesn’t meet one of the guarantees in the Consumer Guarantees Act saying that goods must be of ‘acceptable quality’.


not sure that is talking about all corrosion mainly internal, I may be mistaken but this is the  external usb, correct me if I'm wrong, which would be prone to water damage. 

I do have issues with this for that exact reason as if it can let water in even a small amount then it is not suitable for every  day normal use, likewise for having to use screen protectors and cases.

Maybe get them to show you evidence or pictures of damage.
 




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Master Geek


  # 674336 19-Aug-2012 18:31
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Thanks for the replies, guys. In the end the hassle wouldn't be worth the $80, so I'm just going to pay them to fix it and I'll be paying closer attention this time around. It's a shame that a 4-month-old phone would require repairs. Live and learn, I guess. Anyway, your responses are appreciated.

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