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1245 posts

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  # 683479 9-Sep-2012 17:24
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networkn:
johnr: $2 to set up a payee has gone it's free now


Wow that must be very new. What a shame it took so damn long!


yeah I wonder when will they allow to create/schedule transfers between account suffixes



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  # 683492 9-Sep-2012 17:57
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One of the lovely folk @ASBbank on twitter will be looking into this tomorrow and see why it's happened

I think I was a bit harsh on them and over reacted, I will go sit in the naughy corner


 
 
 
 


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  # 683503 9-Sep-2012 18:37
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johnr: One of the lovely folk @ASBbank on twitter will be looking into this tomorrow and see why it's happened

I think I was a bit harsh on them and over reacted, I will go sit in the naughy corner


Starting to feel a bit too much like an average Vodafone customer John?

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  # 683510 9-Sep-2012 18:49
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Kyanar:
johnr: One of the lovely folk @ASBbank on twitter will be looking into this tomorrow and see why it's happened

I think I was a bit harsh on them and over reacted, I will go sit in the naughy corner


Starting to feel a bit too much like an average Vodafone customer John?


heheheh ah well.

Im only a neglected old bank direct customer with them so I dont get anything new out of asb




Richard rich.ms

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  # 683680 10-Sep-2012 08:38
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I can still adjust my credit card limit, interested to hear why you can't change yours though (so long as it's fit to be shared publicly).



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  # 683698 10-Sep-2012 09:21
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timmmay: I can still adjust my credit card limit, interested to hear why you can't change yours though (so long as it's fit to be shared publicly).


I have no issue sharing the outcome and why

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  # 683896 10-Sep-2012 15:12
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could the offer of the increased limit have expired?

IE offered limit at day 1.
Not taken up by day x (31, 180, 365 etc)
Top Up limit removed.

From a credit risk perspective (notwithstanding the credit worthiness of you) this would make some sense to me.

 
 
 
 


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  # 683958 10-Sep-2012 16:20
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sen8or: could the offer of the increased limit have expired?

IE offered limit at day 1.
Not taken up by day x (31, 180, 365 etc)
Top Up limit removed.

From a credit risk perspective (notwithstanding the credit worthiness of you) this would make some sense to me.

What's the big idea with the whole making sense and everything?! This is the internet!



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# 684061 10-Sep-2012 19:04
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update and issue now resolved: SM on the @ASBbank twitter account is fantastic

New credit cards and upgraded credit cards all automatically have the pre approved limit removed for the first month following issue (reinstated after the first month). This is due to system constraints at our back end when a new card is issued and the old card is still active for a period of time to prevent two pre approved limits from being active simultaneously.

We will pick up the comms with our Contact Centre team so they are aware of this process ? it is not due to a review of your account, it is because of the new card being issued.

Our apologies for the mixup and I?ll come back to confirm to you today that the pre approved limit was removed for this reason and when you can expect it back.

If you need the extended credit limit in the meantime then please let us know?

Kind regards

Simone


1245 posts

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  # 684071 10-Sep-2012 19:30
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Kyanar:
johnr: One of the lovely folk @ASBbank on twitter will be looking into this tomorrow and see why it's happened

I think I was a bit harsh on them and over reacted, I will go sit in the naughy corner


Starting to feel a bit too much like an average Vodafone customer John?


might be the first time I've seen John (almost) apologise - hehe ;)

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