Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 97 | 98 | 99 | 100 | 101 | 102 | 103 | 104 | 105 | 106 | 107 | 108 | 109 | 110 | 111 | 112 | 113 | 114 | 115 | 116 | 117 | ... | 168
254 posts

Ultimate Geek


  # 1196596 12-Dec-2014 21:05
Send private message quote this post

clevedon:
andrewNZ:
MichaelNZ:
andrewNZ:
I really can't emphasize enough just how hard it is to predict volumes. All you have to go on is historical volumes, guesswork and witchcraft.


Tell me more - is this white or black magick?

It's a mix, grey.


Here's how it works. (random values ahead)

Black friday last year, you had 1000 items per day for two weeks (a sizable increase in volume), and your service has increased in popularity five fold since then. That's a rough value of 5000 items per day.

Say a person processes 500 items per day, you'll need 10 people.

Your gut says it'll be bigger so you get all 15 people available to be safe. A 50% buffer is pretty respectable.


On day 2 you are massively behind, and when you tally up you discover that the previous days total was 10000.

You are now losing ground at a rate of 2500 items a day. By the end of the fortnight you'll have 25000 carryover that you have to process on top of normal volumes.



Nice story, but most of the bad feedback of YouShop currently is there is not so much the delay in them actually shipping items they have in hand, but acknowledging they actually have them in the first place. Why aren't parcels scanned when they are off loaded at the YouShop warehouse, signed for and received and customer notified - like very other freighting company does. Yes it's a busy time of year and I'm not really phased by delays because of that, but for me it took them six days to say they had my parcel after they actually had it.

UPS, FedEx etc notify at every parcel movement, item gets to YouShop and the trail goes cold.


There is no link between your UPS, FedEx tracking number and your Youshop account. The warehouse doesn't know your parcel is coming. Someone probably has to physically read the delivery address and then match it to your youshop account. This probably takes time. You will never know how many parcels they in their queue. If they could scan your freight tracking barcode and it instantly links to your account that would probably speed things up.

And the warehouse probably isn't just processing Youshop parcels. They could be doing the same for Australian company, Europe as well?







1011 posts

Uber Geek


  # 1196613 12-Dec-2014 21:25
One person supports this post
Send private message quote this post

astrae:
clevedon:
andrewNZ:
MichaelNZ:
andrewNZ:
I really can't emphasize enough just how hard it is to predict volumes. All you have to go on is historical volumes, guesswork and witchcraft.


Tell me more - is this white or black magick?

It's a mix, grey.


Here's how it works. (random values ahead)

Black friday last year, you had 1000 items per day for two weeks (a sizable increase in volume), and your service has increased in popularity five fold since then. That's a rough value of 5000 items per day.

Say a person processes 500 items per day, you'll need 10 people.

Your gut says it'll be bigger so you get all 15 people available to be safe. A 50% buffer is pretty respectable.


On day 2 you are massively behind, and when you tally up you discover that the previous days total was 10000.

You are now losing ground at a rate of 2500 items a day. By the end of the fortnight you'll have 25000 carryover that you have to process on top of normal volumes.



Nice story, but most of the bad feedback of YouShop currently is there is not so much the delay in them actually shipping items they have in hand, but acknowledging they actually have them in the first place. Why aren't parcels scanned when they are off loaded at the YouShop warehouse, signed for and received and customer notified - like very other freighting company does. Yes it's a busy time of year and I'm not really phased by delays because of that, but for me it took them six days to say they had my parcel after they actually had it.

UPS, FedEx etc notify at every parcel movement, item gets to YouShop and the trail goes cold.


There is no link between your UPS, FedEx tracking number and your Youshop account. The warehouse doesn't know your parcel is coming. Someone probably has to physically read the delivery address and then match it to your youshop account. This probably takes time. You will never know how many parcels they in their queue. If they could scan your freight tracking barcode and it instantly links to your account that would probably speed things up.

And the warehouse probably isn't just processing Youshop parcels. They could be doing the same for Australian company, Europe as well?


Six days just to get confirmation of delivery at their warehouse - twice as long as it took to order it, package it and deliver it through multiple hands all the way across the USA to YouShop.

I've used YouShop numerous times and it is a worthwhile option, it's just they need to up their game in their systems.

 
 
 
 


5493 posts

Uber Geek

Trusted
Subscriber

  # 1196624 12-Dec-2014 21:47
One person supports this post
Send private message quote this post

MichaelNZ:
Kthulhu42: @MichaelNZ: You're talking to a customer service rep who doesn't make any company decisions. You're like an old man yelling at a checkout cashier because the price of his favourite biscuits went up.


You sound like someone who is in the habit of blaiming the customer. You know what, if you can't handle sorting the issue out, you can forward it up the chain.


I think he's suggesting any complaints be directed at someone who can do something about it. That seems fair enough.




____________________________________________________
If you order a Tesla, use my referral code to get free stuff. 

 

My Tesla referral code: https://ts.la/steve52356


34 posts

Geek


  # 1196660 12-Dec-2014 23:20
Send private message quote this post

Linuxluver:
MichaelNZ:
Kthulhu42: @MichaelNZ: You're talking to a customer service rep who doesn't make any company decisions. You're like an old man yelling at a checkout cashier because the price of his favourite biscuits went up.


You sound like someone who is in the habit of blaiming the customer. You know what, if you can't handle sorting the issue out, you can forward it up the chain.


I think he's suggesting any complaints be directed at someone who can do something about it. That seems fair enough.

 

 

 

Yep. I'm all for people making complaints so we have better service, just not for getting snarky. It might make you feel better about your parcel not being here yet, but it doesn't actually help, and we've had some really good deals and communications from the NZPost customer service team - not to mention they are a person and they deserve to be spoken to nicely. Plus as someone said before - this is not a simple bit of business math. You get 15 extra workers because of black Friday and then you realise that nobody really bought anything and you have ten workers sitting on their hands. Or the opposite, which is what we currently have. You can't make a good judgement based on what happened in the past because of other factors, like people do more online shopping when it rains or whether a company in NZ is able to do a similar price. It's very easy to say, from a customer standpoint "This should be obvious and the way to fix it is simple" but from the business standpoint it is no such thing.

2133 posts

Uber Geek


  # 1196688 13-Dec-2014 07:04
One person supports this post
Send private message quote this post

clevedon:
astrae:
clevedon:
andrewNZ:
MichaelNZ:
andrewNZ:
I really can't emphasize enough just how hard it is to predict volumes. All you have to go on is historical volumes, guesswork and witchcraft.


Tell me more - is this white or black magick?

It's a mix, grey.


Here's how it works. (random values ahead)

Black friday last year, you had 1000 items per day for two weeks (a sizable increase in volume), and your service has increased in popularity five fold since then. That's a rough value of 5000 items per day.

Say a person processes 500 items per day, you'll need 10 people.

Your gut says it'll be bigger so you get all 15 people available to be safe. A 50% buffer is pretty respectable.


On day 2 you are massively behind, and when you tally up you discover that the previous days total was 10000.

You are now losing ground at a rate of 2500 items a day. By the end of the fortnight you'll have 25000 carryover that you have to process on top of normal volumes.



Nice story, but most of the bad feedback of YouShop currently is there is not so much the delay in them actually shipping items they have in hand, but acknowledging they actually have them in the first place. Why aren't parcels scanned when they are off loaded at the YouShop warehouse, signed for and received and customer notified - like very other freighting company does. Yes it's a busy time of year and I'm not really phased by delays because of that, but for me it took them six days to say they had my parcel after they actually had it.

UPS, FedEx etc notify at every parcel movement, item gets to YouShop and the trail goes cold.


There is no link between your UPS, FedEx tracking number and your Youshop account. The warehouse doesn't know your parcel is coming. Someone probably has to physically read the delivery address and then match it to your youshop account. This probably takes time. You will never know how many parcels they in their queue. If they could scan your freight tracking barcode and it instantly links to your account that would probably speed things up.

And the warehouse probably isn't just processing Youshop parcels. They could be doing the same for Australian company, Europe as well?


Six days just to get confirmation of delivery at their warehouse - twice as long as it took to order it, package it and deliver it through multiple hands all the way across the USA to YouShop.

I've used YouShop numerous times and it is a worthwhile option, it's just they need to up their game in their systems.

The Youshop warehouse will be receiving parcels by the truckload, not one at a time. UPS/FEDEX/USPS/DHL just have to scan a parcel and put it in a destination container (cage or crate, not shipping container). There is a very good chance that the container is the only thing that is scanned for most or all of the journey. Places like Amazon also typically get huge discounts for presorting, so the amount of work that carrier has to do is minimal. An order from Amazon may never be removed from the container by the carrier

Youshop on the other hand have to enter a parcel in their system and then put it somewhere it can be easily located again. Then they have to wait till you pay so they can find it, label it and sort it.




Location: Dunedin

 


Linux Systems Admin
1137 posts

Uber Geek

Trusted
Integrity Tech Solutions
Subscriber

  # 1197073 13-Dec-2014 21:35
Send private message quote this post

Has anyone got a current discount code for Youshop please?




Integrity Tech Solutions @ Norsewood, New Zealand


5493 posts

Uber Geek

Trusted
Subscriber

  # 1197086 13-Dec-2014 22:25
One person supports this post
Send private message quote this post

andrewNZ:Youshop on the other hand have to enter a parcel in their system and then put it somewhere it can be easily located again. Then they have to wait till you pay so they can find it, label it and sort it.


Youshop also repack (for $4) many items to save you / me / us international postage costs. That could be quite time consuming for a sudden surge in parcel numbers incoming.




____________________________________________________
If you order a Tesla, use my referral code to get free stuff. 

 

My Tesla referral code: https://ts.la/steve52356


 
 
 
 


2269 posts

Uber Geek


  # 1197660 15-Dec-2014 11:43
Send private message quote this post

The missing parcel that I mentioned on page 106 came through a couple of days after the others (Saturday)
It was repacked by the team and saved me $35 (ish) on postage. So I am happy to save the money and the extra time it took to process the parcel does not bother me. 

@nzpostbm - when a parcel is repacked is there anyway that the team can keep any of the foam chips/packaging material?
My last repacked parcel was just the items dumped into a box with lots of room for movement - things didn't break, but as these items were staying sealed I would have prefered some extra protection

Just received 'arrived in NZ' emails for parcels shipped from YouShop on Friday.
Come on customs and Courier Post, don't be the weak link in the chain

 

 

42 posts

Geek

Trusted
NZ Post

  # 1197956 15-Dec-2014 17:13
Send private message quote this post

@nzkiwiman - A lot depends on the parcel contents, but normally packaging material is used where possible. If you're unhappy with any re-packing, recommend you contact our Customer Support Team to investigate. 

2644 posts

Uber Geek


  # 1198231 16-Dec-2014 08:14
One person supports this post
Send private message quote this post

Paid for a package on the 8th, arrived here this morning 8 days later. Expected delivery wasn't until 22nd. Third time using Youshop, third time I am happy.

Banana?
4872 posts

Uber Geek

Subscriber

  # 1198255 16-Dec-2014 09:04
Send private message quote this post

OMG they are soo slow.
I bought a Fire TV and took up the 30 days free trial of Amazon Prime.
That 30 Days will be pretty much up by the time I get it.


Sent By Amazon on the 28th
Received by Youshop on the 2nd
Notified me on the 6th
Sent on the 8th
Still not here, not yet arrived in NZ according to their tracking.
Expected on the 22nd

6 days left of my 30-day trial.

Not good enough NZ Post - Christmas happens at the same time every year.

The previous 6 times I have used YouShop they have been great (about 7 days from receipt of parcel in Portland to me in Auckland).



BDFL - Memuneh
64848 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 1198280 16-Dec-2014 09:25
3 people support this post
Send private message quote this post

People should expect delays at Christmas time. Ordering things on Amazon on the 28th is a bit late - as you said Christmas happens every year so you too could order a bit earlier (conditions allowing). We ordered everything we wanted and gifts by early November and have received everything. No rush...




377 posts

Ultimate Geek


  # 1198285 16-Dec-2014 09:34
Send private message quote this post

trig42: OMG they are soo slow.
I bought a Fire TV and took up the 30 days free trial of Amazon Prime.
That 30 Days will be pretty much up by the time I get it.


Sent By Amazon on the 28th
Received by Youshop on the 2nd
Notified me on the 6th
Sent on the 8th
Still not here, not yet arrived in NZ according to their tracking.
Expected on the 22nd

6 days left of my 30-day trial.

Not good enough NZ Post - Christmas happens at the same time every year.

The previous 6 times I have used YouShop they have been great (about 7 days from receipt of parcel in Portland to me in Auckland).


Just to make you feel bad, my Fire TV stick was sent by Amazon on the 28th, Youshop received on the 2nd, left Youshop on the 6th, arrived in Invercargill on the 11th.

Banana?
4872 posts

Uber Geek

Subscriber

  # 1198291 16-Dec-2014 09:42
One person supports this post
Send private message quote this post

freitasm: People should expect delays at Christmas time. Ordering things on Amazon on the 28th is a bit late - as you said Christmas happens every year so you too could order a bit earlier (conditions allowing). We ordered everything we wanted and gifts by early November and have received everything. No rush...


I agree.

If only Black Friday happened earlier...

Banana?
4872 posts

Uber Geek

Subscriber

  # 1198294 16-Dec-2014 09:44
Send private message quote this post

jfanning:
trig42: OMG they are soo slow.
I bought a Fire TV and took up the 30 days free trial of Amazon Prime.
That 30 Days will be pretty much up by the time I get it.


Sent By Amazon on the 28th
Received by Youshop on the 2nd
Notified me on the 6th
Sent on the 8th
Still not here, not yet arrived in NZ according to their tracking.
Expected on the 22nd

6 days left of my 30-day trial.

Not good enough NZ Post - Christmas happens at the same time every year.

The previous 6 times I have used YouShop they have been great (about 7 days from receipt of parcel in Portland to me in Auckland).


Just to make you feel bad, my Fire TV stick was sent by Amazon on the 28th, Youshop received on the 2nd, left Youshop on the 6th, arrived in Invercargill on the 11th.


Yes, seems to be my luck. If I'd bought a kangaroo, it wouldn't hop. :)

Book Depository has been just as slow actually - sent from there on the 28th, still not here - they say 5-8 business days to NZ.

1 | ... | 97 | 98 | 99 | 100 | 101 | 102 | 103 | 104 | 105 | 106 | 107 | 108 | 109 | 110 | 111 | 112 | 113 | 114 | 115 | 116 | 117 | ... | 168
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.