Yatey: Purchased a pair of Raybans on Amazon, and had them sent through Youshop.
Received the package tonight. No sunglasses were present.
As Youshop inspect the contents of each package upon arrival to the warehouse, I am left to believe that Youshop is responsible for the disappearance of my sunglasses.
What is the best method of resolving this situation with Youshop/NZ Post?
Something similar happened to me when I made an order of several clothing items from J.Crew via Youshop. A red cardigan was totally missing from the package, although it appeared on packing slip from J.Crew. The clothes were sent in a basically a thick paper pouch by J.Crew, and it had been cut open end to end by Youshop, and poorly taped back together (single strip of tape, not completely sealing opening). Plus, the weight of parcel was noticeably less than what was stated on the UPS label (and it was an exact number on this label, not an estimate like it would be in NZ), even though it hadn't been repacked by Youshop.
I contacted Youshop via livechat and was relatively abrupt with them -- basically quite firm on their liability for the package once it had passed thru their hands. Their customer service rep was pretty unhelpful and told me their policy is that I would have to contact J.Crew and request written confirmation that the item was originally in the parcel, plus send Youshop photos of the package and contents, AND a photo of parcel weight on scales. I did all of this, but the reply to my email to J.Crew resolved the whole thing -- they immediately refunded me for the item (which was now out of stock btw!), offered me a discount code and free shipping to order replacement item, and apologised extensively for the hassle. They didn't seem to care that I had used freight forwarder either (I gave them full details in my email). I didn't bother following up with Youshop after this.
I still think it was likely Youshop's fault --- all evidence points to item being lost in their hands, and their poor resealing of parcel being at fault! Interesting the difference between a U.S. company's customer service and that of Youshop --- the tone they took in correspondence with me was polar opposite.
In the past when I've had to contact Youshop via the livechat, it has been similarly tortured - I think the person you speak with is in NZ, and there seems to be quite a disconnect between them and the actual warehouse staff in the U.S. But anyway, that's about the only way to do it -- if you ring NZ Post, they will tell you to use livechat facility too. Good luck!