New forward service from NZ Post: YouShop

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115 posts

Master Geek

# 1656718 23-Oct-2016 21:44

ntsan: So I got an ipod delivered to youshop and they said it is prohibited ? Is anything with battery not deliverable?

What exactly did they say? Did they refer to any particular restriction?

I forwarded a brand new laptop a week ago with no problems (from the USA youshop branch).

ntsan

58 posts

Master Geek

# 1656720 23-Oct-2016 21:47

zerkms:
ntsan: So I got an ipod delivered to youshop and they said it is prohibited ? Is anything with battery not deliverable?

What exactly did they say? Did they refer to any particular restriction?

I forwarded a brand new laptop a week ago with no problems (from the USA youshop branch).

Here is what they said

"Hi xxx,

A parcel has arrived for you at our YouShop USA warehouse on 23 Oct 2016 at 11:21am. Unfortunately due to this parcel containing dangerous goods, it cannot be sent to New Zealand using YouShop"

zerkms

115 posts

Master Geek

# 1656724 23-Oct-2016 22:06

ntsan:
zerkms:

ntsan: So I got an ipod delivered to youshop and they said it is prohibited ? Is anything with battery not deliverable?

What exactly did they say? Did they refer to any particular restriction?

I forwarded a brand new laptop a week ago with no problems (from the USA youshop branch).

Here is what they said "Hi xxx, A parcel has arrived for you at our YouShop USA warehouse on 23 Oct 2016 at 11:21am. Unfortunately due to this parcel containing dangerous goods, it cannot be sent to New Zealand using YouShop"

Ask them for details, ipads are definitely not in the list of prohibited goods.

Newtown

25 posts

Geek

# 1658194 26-Oct-2016 14:16

Anyone with a working discount code?

elektra

3 posts

Wannabe Geek

# 1662442 2-Nov-2016 08:22

sultanoswing:

sultanoswing:

I've got a parcel at Youshop USA's warehouse which wasn't notified to me. By the time I realised it was there, more than 2 days had passed so I couldn't claim it using the tracking number.

I've now sent two emails via NZ post's National Contact Centre (https://support.nzpost.co.nz/app/ask/session/L3RpbWUvMTQ3NTgzMjMzOS9zaWQvVGtPNUh1Km0%3D) as directed, and even though it says they'll make contact by 5pm the following working day, so far nothing after more than 48 hours.

I'm happy to wait a few more days before taking the next step (an actual phone call), but just checking on others' experiences.

Also - how long can a parcel sit unclaimed at Youshop before it gets returned to sender?

Just an update. I received contact from Youshop this morning apologising for the delay, and my parcel was meant to have been placed in the "At the warehouse" queue. Unfortunately it is still not there, but *is* still searchable under "Claim your parcel". Sigh.

I've just had a small parcel sent by next-day courier from Amazon UK to Youshop UK because it seemed to take forever for mail in the UK, Europe and the US to deliver to Youshop, and I wanted to test it out.

The courier notified delivery to You shop at 26 October 2016 at 23:22 NZ time. 6 days passed, and then I got an email timestamped 1 November 2016 at 19:45 from Youshop saying "Great news - we've just received your parcel".

The email went on to tell a specific and blatant lie by saying "A parcel arrived for you at our YouShop UK warehouse on 01 Nov 2016 at 7:08pm.

So I suspect any and all delays are attributable to Youshop, and that they are pretty dishonest about this in their communications.

Shapenz

257 posts

Ultimate Geek

# 1667035 9-Nov-2016 23:32

One person supports this post

zerkms:

ntsan:
zerkms:

ntsan: So I got an ipod delivered to youshop and they said it is prohibited ? Is anything with battery not deliverable?

What exactly did they say? Did they refer to any particular restriction?

I forwarded a brand new laptop a week ago with no problems (from the USA youshop branch).

Here is what they said "Hi xxx, A parcel has arrived for you at our YouShop USA warehouse on 23 Oct 2016 at 11:21am. Unfortunately due to this parcel containing dangerous goods, it cannot be sent to New Zealand using YouShop"

Ask them for details, ipads are definitely not in the list of prohibited goods.

I have done over 100 items with youshop - some of them being iPad's and various other tablets since it first opened without issue.

However - last month I ordered a digital camera which got rejected; but I figured maybe due to the battery not being 'inside' the device in the box.

Then I got a deal on a Samsung Tab S2 on eBay last week but that too has been rejected.

I have reached out to Youshop for an explanation because if you can no longer ship electronics that cuts the usefulness of youshop down quite a lot... there aren't too many clothes shoes etc that you can't get shipped here from Amazon or the various other big sites these days.

Shapenz

257 posts

Ultimate Geek

# 1667505 10-Nov-2016 16:17

And their reply -

"On behalf of New Zealand Post I apologise for the situation that has occurred. I have looked into this for you, I can see this parcel has been deemed prohibited because the tablet is not in its retail packaging.

I apologise for any inconvenience caused but this is a prohibited item and cannot be sent through YouShop. You will need to head onto your account and decide whether you are wanting to have this parcel returned to the merchant or delivered to an alternate address within the country."

I thought this might be useful for anyone thinking of eBay shopping via Youshop.

Distorter

178 posts

Master Geek

# 1667609 10-Nov-2016 19:52

Did you buy something second hand? Or just a bad seller?

debo

138 posts

Master Geek

# 1667693 10-Nov-2016 22:24

One person supports this post

Shapenz:

And their reply -

"On behalf of New Zealand Post I apologise for the situation that has occurred. I have looked into this for you, I can see this parcel has been deemed prohibited because the tablet is not in its retail packaging.

I apologise for any inconvenience caused but this is a prohibited item and cannot be sent through YouShop. You will need to head onto your account and decide whether you are wanting to have this parcel returned to the merchant or delivered to an alternate address within the country."

I thought this might be useful for anyone thinking of eBay shopping via Youshop.

From Youshop restricted items page:

Electronic items with lithium-ion batteries

Li-Ion batteries have to be packed in the manufacturer's packaging. The retail packaging that comes with new cell phones, tablets, power tools etc., complies with air shipping regulations. Unfortunately, used items shipped without manufacturer’s packaging do not comply and are illegal to ship.

Shapenz

257 posts

Ultimate Geek

# 1667711 10-Nov-2016 23:28

Yes my note was a warning to people who have used the service in the past - as this rule was only changed recently.

There are a lot of deals that come up in 3rd party or bulk packaging so you would need to look at other freight forwarding services to take advantage of these.

BigMal

900 posts

Ultimate Geek

Trusted

# 1671331 15-Nov-2016 14:08

Has anyone tried the new YouShop Ovsersize service?

I emailed them for a quote a couple of days ago. I wanted to buy this Ikea cabinet http://www.ikea.com/us/en/catalog/products/S69067776/#/S89068435

Youshop's quote came back at $641.47 to get this shipped to NZ. An additional repack expense between $50 and $130 may also occur. Quote does not include tax and duty. So potentially up around $800NZD for shipping plus the price of the cabinet itself. Seems like an insanely expensive price which I won't be proceeding with. Interestingly when I question youshop as to why the quote was so expensive they said because the individual components of the cabinet had combined dimensions of 151cm x 27cm x 328cm.

For comparison I emailed an Ikea re-seller in NZ. They quoted me $569 NZD to purchase the cabinet which included shipping to my door.

Interested to hear other peoples thoughts on this, particularly the combined dimensions.

KrazyKid

789 posts

Ultimate Geek

# 1671424 15-Nov-2016 15:38

BigMal:

the cabinet had combined dimensions of 151cm x 27cm x 328cm.

Something seems wrong with the dimensions above - that works out as 1.33 cubic meter - I not surprised that 1.33 cubic meters costs a fortune to airfreight.

But if you looks that the sizing of the cabinet assembled it is much smaller - only 0.35 cubic meters
And since I am pretty sure Ikea Flat Packs everything the cubic size of the goods for shipping should be much less than that.

The only thing I can think of that may have cause an issue is being flat pack wood there is a good chance you are paying on weight not Cube - but still not sure how they got 1.33 Cubic Metres.

I'd check the size of the packaged goods.

BigMal

900 posts

Ultimate Geek

Trusted

# 1671430 15-Nov-2016 15:49

Yeah I think they've totally screwed up the dimensions. Their email said...

"Re the dimensions, please note the dimensions we were quoting you from is the combined weight and measurement of the independent packages of IKEA components. For this item, there are 12 of them and their combined dimension happens to be 151cm x 27cm x 328cm."

Then they referred me to this picture.

zerkms

115 posts

Master Geek

# 1671434 15-Nov-2016 15:55

They simply added those dimensions together (and did not even take into account quantity) - the numbers perfectly align with what they quoted for.

Really, I cannot even...

BigMal

900 posts

Ultimate Geek

Trusted

# 1671808 16-Nov-2016 10:57

Their latest response...

"Thank you for your email reply.

Our cost structures are based on the volumetric weight of items (as this is the way our carrier charges us). It is not unusual for a merchant to offset the cost of shipping with the cost of the goods. Additionally, larger merchants can also have sharp delivery rates with their shipping partners. As NZ Post is not in control of the product sale function, we do not have the offset ability. As well as the airfreight, we also incur costs associated with the receipt of parcels, storage, and preparation for shipping, customer service, airfreight, clearance and end mile delivery - not all of which apply to the merchants directly. We are continually reviewing our cost structures and pricing, but will never be able to be the lowest cost operator in this market - the aim is to enable shopping from sites that do not ship to NZ or that charge exorbitant pricing. That said, all customer feedback is valuable in assisting us to refine the service.

Please note that YouShop was brought in to assist customers who couldn't get their items sent from the USA directly to New Zealand and we have never marketed this as a cheaper alternative.

If you have any further questions, please reply to this email.

Thanks for contacting New Zealand Post."

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