New forward service from NZ Post: YouShop

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34 posts

Geek

# 1677735 26-Nov-2016 01:29

I wonder if they'd consider consolidating my items and throwing away all the unnecessary packaging.

I'm buying some duplo sets for my toddler, for a quarter of the price the are here, but I know from experience that Duplo boxes are far larger than needed for the contents.

Nil Einne

441 posts

Ultimate Geek

# 1677737 26-Nov-2016 02:03

As far as I know, Youshop have always refused to remove original manufacturer packaging. At least a lot of people used to complain about this with shoes etc. Even with with shipping packaging they seem rather crap. If you want to remove original packaging consider other services like ship2u, shipito etc

Sheagae

191 posts

Master Geek

# 1677850 26-Nov-2016 12:13

Does anyone think if say a mobile phone gets through YouShop fine, it will be fine the rest of the way to NZ? Or, could it risk getting flagged at other connecting airports along the way?

tripp

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# 1677875 26-Nov-2016 12:28

Sheagae:

Does anyone think if say a mobile phone gets through YouShop fine, it will be fine the rest of the way to NZ? Or, could it risk getting flagged at other connecting airports along the way?

IN the past month I have been able to get 2 kindle voyage and a nextbit robin in, however this was before I notice the change to batteries.

A few people seem to be using shipto now. Up to you if you want to risk trying via youshop. I did have a battery pack rejected in August even under their then mAh amount and they would not ship it. I ended up having them throw it out as it was going to cost more to send it back for a refund.

I would say once you have paid for it via youshop and they ship it you won't have an issue at airports etc

Sheagae

191 posts

Master Geek

# 1677897 26-Nov-2016 12:30

Cool thanks tripp.

It's already on the way to YouShop. That notice on their site has 18 October date on it.

tripp

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# 1677899 26-Nov-2016 13:00

Sheagae: Cool thanks tripp.

It's already on the way to YouShop. That notice on their site has 18 October date on it.

Let us know how you get on, if you have issue I have no problem sending you my tracking info to ask NZpost why no one was told of the changes and that others have had products sent after that time.

Let me know via PM if you need the info.

If there is an issue I would be telling NZpost that you expect it shipped at there expense for not updating their users of changes.

sbiddle

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Biddle Corp

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# 1677909 26-Nov-2016 13:18

Sheagae:

Does anyone think if say a mobile phone gets through YouShop fine, it will be fine the rest of the way to NZ? Or, could it risk getting flagged at other connecting airports along the way?

I'm not aware of YouShop banning shipments of phones, and don't read it as saying that. I know people who have purchased things with Lithium batteries fine recently.

You can't however ship lithium batteries by themselves or things such as USB battery packs that contain lithium batteries. This is no different to flying on an airline where any products containing a lithium battery *must* be carried in carry on only. Put them in checked luggage and you will get them removed and confiscated (I'm already aware of somebody who's had one removed at AKL during baggage screening and confiscated).

MileHighKiwi

576 posts

Ultimate Geek

# 1677922 26-Nov-2016 14:10

Has anyone had any problems with the YouShop UK delivery address? I ordered from Amazon UK a few days ago and got an email saying the item could not be delivered as it required a signature and can not be left unattended. I contacted YouShop (quite hard to do!) and they said the site was attended 24/7 and there shouldn't be any problems. Amazon are attenmoting to deliver again, for some reason between 6-10pm, seems like a weird time, but YouShop assure me someone is there. It's really frustrating because if they can't deliver this time I will be refunded :(

TeaLeaf

3359 posts

Uber Geek

# 1678141 27-Nov-2016 09:42

Long thread, could someone please just summarise the benefits of the service instead of delivering directly to your house?

I presume you still get taxed on items over $400 worth at customs?

tripp

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# 1678174 27-Nov-2016 10:40

TeaLeaf:

Long thread, could someone please just summarise the benefits of the service instead of delivering directly to your house?

I presume you still get taxed on items over $400 worth at customs?

Some places don't deliver to NZ, you get it sent to youshop and then they send it

debo

137 posts

Master Geek

# 1678492 27-Nov-2016 20:31

sbiddle:

Sheagae:

Does anyone think if say a mobile phone gets through YouShop fine, it will be fine the rest of the way to NZ? Or, could it risk getting flagged at other connecting airports along the way?

I'm not aware of YouShop banning shipments of phones, and don't read it as saying that. I know people who have purchased things with Lithium batteries fine recently.

You can't however ship lithium batteries by themselves or things such as USB battery packs that contain lithium batteries. This is no different to flying on an airline where any products containing a lithium battery *must* be carried in carry on only. Put them in checked luggage and you will get them removed and confiscated (I'm already aware of somebody who's had one removed at AKL during baggage screening and confiscated).

I have been emailing NZpost about the changes with batteries and this is their latest reply.

Good afternoon Paul,
Thanks for your reply,
Our website has since been updated to advise that Lithium batteries cannot be sent via our YouShop network this includes any electronic items containing them.
Please see this link www.nzpost.co.nz/tools/youshop/shopping-with-your-youshop-address/dangerous-prohibited-items for this information.
I apologise for any inconvenience caused and If you have any further questions, please reply to this email.
Kind regards,

Tia| Customer Service Representative
New Zealand Post

tripp

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# 1678598 28-Nov-2016 05:47

3 people support this post

That's the thing that bugs me the most, they did not tell anyone that you can no longer send goods that were fine before, it's all good updating a website but do they expect their customers to check the website every time they send something to youshop?

When the list is updated they should be sending all their customers a email saying that they can no longer send these new prohibited goods via them and give their customers a deadline.

nurcopolics

141 posts

Master Geek

# 1678601 28-Nov-2016 06:13

I'm no expert by any means on what types of batteries are in electronic devices, their non lithium ion rule makes this company unusable for all.
I'm boycotting them out of principle for such a vague ban list...
What batteries are there in most cellphones, tablets or even alarm clocks?

TeaLeaf

3359 posts

Uber Geek

# 1678728 28-Nov-2016 11:36

tripp:

Some places don't deliver to NZ, you get it sent to youshop and then they send it

Cheers Tripp, I get it now.

Similarly on the battery thing, does this mean I cant directly order the new Xiaomi Redmi Pro 3 from its Asian online website?

Sheagae

191 posts

Master Geek

# 1678730 28-Nov-2016 11:38

Their response on Twitter when asking if they can ship new mobile phones:

"Hi Luke, unfortunately all devices with lithium batteries cannot be sent through the YouShop service. Sorry for the inconvenience. ^Jen"

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