New forward service from NZ Post: YouShop

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961 posts

Ultimate Geek

Trusted

#1720383 15-Feb-2017 08:27

I'd challenge that, I definitely believe the sender has completed their service when the parcel has been accepted at YouShop, at which point the responsibility shifts to the freight forwarder, NZ Post.

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timmmay

20429 posts

Uber Geek

Trusted

Lifetime subscriber

#1720384 15-Feb-2017 08:31

Youshop is a budget service, though they've always been fine for me. If you want good professional service, often at a significantly higher, shipitto is better.

Gemini

429 posts

Ultimate Geek

#1720399 15-Feb-2017 08:58

Youshop have limited features to keep costs down, that isn't a justification for failing to meet timeframes, poor communication, or losing packages

Maybe it's the NZ Post effect, like when they take two weeks to deliver a parcel across Auckland

ScuL

487 posts

Ultimate Geek

Trusted

#1720402 15-Feb-2017 09:07

Does anybody know if consolidating parcels resets the timer for "expiring parcels".

I have one item that has been sat there for a few weeks.

Two new items arrived in today. I have consolidated the three of them.. but I'm still expecting two more.

Will the first item expire and be discarded or is that now set to zero again?

Haere taka mua, taka muri; kaua e wha.

Colourfyre

10 posts

Wannabe Geek

#1721015 16-Feb-2017 09:05

I am now waiting for youshop to call me about 'what compensation will be available' for my lost package. Apparently I can't ring them!

Gemini

429 posts

Ultimate Geek

#1722324 18-Feb-2017 17:05

Can a regular YouShop user advise how long it usually takes for a parcel to be dispatched after paynent for delivery from the US warehouse please?

Colourfyre

10 posts

Wannabe Geek

#1722630 19-Feb-2017 13:01

I have a parcel coming from the US- I paid for it on the 11th of Februrary and it was sent on the 17th.

Kiwiuk

138 posts

Master Geek

ID Verified

#1722829 19-Feb-2017 22:21

Any current delivery codes for US shop, every little helps 😀

Gemini

429 posts

Ultimate Geek

#1724289 22-Feb-2017 10:11

Colourfyre:

I have a parcel coming from the US- I paid for it on the 11th of Februrary and it was sent on the 17th.

I'm a new user and had 3 items for delivery

The first was "ready for dispatch" 8 days before delivery began and has not had a status update for 6 days

The second and third are 7 days and counting

Is this normal?

trig42

5796 posts

Uber Geek

ID Verified

#1724302 22-Feb-2017 10:34

Gemini:

Colourfyre:

I have a parcel coming from the US- I paid for it on the 11th of Februrary and it was sent on the 17th.

I'm a new user and had 3 items for delivery

The first was "ready for dispatch" 8 days before delivery began and has not had a status update for 6 days

The second and third are 7 days and counting

Is this normal?

It can be that long. I've had a nine day wait between payment and the 'Its on the Way' email. Usually pretty quick after that though (about 3 working days till in my hand).

Colourfyre

10 posts

Wannabe Geek

#1724731 22-Feb-2017 20:57

Gemini- It doesn't sound outside the normal limits, I hope your parcel/s don't get lost like mine!

Last status update it had cleared customs in Auckland on the 1st of Feb- Its now officially lost and I am (still) trying to get my money back!

Distorter

219 posts

Master Geek

#1724738 22-Feb-2017 21:08

Funny how it travels around the world and then gets lost in NZ, kinda says something doesn't it.

Gemini

429 posts

Ultimate Geek

#1725473 24-Feb-2017 06:53

Your questions answered :)

From their website

Your parcel's arrival at the warehouse

You will be notified when your parcel has arrived at our warehouse, has been processed into the warehouse and is ready for payment. This notification can take up to 3 working days after your parcel arrives at our warehouse.

But in their FAQ

If your parcel isn't identified and it has been more than 2 working days since your item was delivered, please contact our National Contact Centre.

From Youshop Customer support:

Once you have paid the postage, your parcel will be shipped at the end of the next processing day.

The warehouse dispatches parcels at the end of the day on

- Tuesday - Saturday (New Zealand time) for YouShop USA standard parcels
- Tuesday, Thursday and Saturday for YouShop USA economy parcels
- Tuesday, Thursday and Sunday for YouShop Europe parcels
- Saturday for YouShop China parcels

LostBoyNZ

575 posts

Ultimate Geek

#1725479 24-Feb-2017 07:54

I used to find YouShop quick, but lately so slow. For example I paid for a parcel on Wed 15th, and now 8 days later it's shipped. So it missed the Saturday and Tuesday dispatch days for some reason.

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Gemini

429 posts

Ultimate Geek

#1725642 24-Feb-2017 13:04

From Youshop:

The US Youshop warehouse team are experiencing delays with dispatching our Economy parcels, this is due to a technical error.

We are now aware of this and working with the US YouShop warehouse team to get these parcels shipped as soon as possible.

On behalf of New Zealand Post and the US YouShop warehouse team I would like to apologise for the frustrations and inconveniences caused to you by this delay.

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