New forward service from NZ Post: YouShop

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2091 posts

Uber Geek

#1937853 12-Jan-2018 20:48

So what with TENKAN's post about Youshop, I am needing a shipper so I can buy the husband shoes that fit which I normally get from Amazon and which they don't normally ship to NZ (which is why I use Youshop). What is a good alternative to youshop for this?

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timmmay

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#1937859 12-Jan-2018 20:54

You shop is fine. Alternative is "ship it to" but they cost more, better service and technology though.

TENKAN

314 posts

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#1937919 13-Jan-2018 07:38

Ok where to start on this one, well first of all don't use the YouShop service if you know you will be over the gst threshold, why? Well NZ Posts YouShop service has as of the 1/12/17 changed the way they work, as of that date they are no longer a Postal service for delivery of youshop parcels but are now a Freight forwarding company, what does this mean, well quite a bit actually, they have started up a company called Sendit which is NZ posts own custom brokers, so what happens now is you get an email from sendit (with the notice number of your goods) requesting an invoice for the goods they are holding for clearance
(invoice= Proof of purchase ) so what is happening now is they will no longer give the value amount to nz customs like they used to ( they already know the amount because you had to put this in on the YouShop website before they will even ship) untill you send them the "invoice " they are offering to do this for you at a cost of $46 or you can use any other custom brokers at considerable cost.
so this means you cannot get the Entry number to make payment to NZ customs for release of your parcels.
I've spent the last 15 days trying to get my parcels released and I can say the whole thing is a total fiasco!! It was so simple before the changes that it's obvious they no longer want to keep youshop open, I'll be using shipito in the future.

TENKAN

314 posts

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#1937920 13-Jan-2018 07:40

So this just applies if you are over the gst threshold, if it's under youshop works as usual.

Kuro

1 post

Wannabe Geek

#1938558 14-Jan-2018 12:45

I received an email from sendit (with a notice letter) as well last week (informing me that I need to pay GST for the parcel etc) but not long after the email I received another email from them asking me to ignore their previous email. Confused in terms of what should be done now? I have sent a reply to them but no response yet and also sent a query to NZPost by filling out the inquiry form.

JayADee

2091 posts

Uber Geek

#1939449 16-Jan-2018 04:31

TENKAN: So this just applies if you are over the gst threshold, if it's under youshop works as usual.

What's the threshold for shoes?

nzkiwiman

2584 posts

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#1948657 30-Jan-2018 15:17

Anyone got parcels in transit that haven't made it to New Zealand

Shipped a parcel via economy, expected date was yesterday and it has not yet entered the country

timmmay

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#1948706 30-Jan-2018 16:25

nzkiwiman:

Anyone got parcels in transit that haven't made it to New Zealand

Shipped a parcel via economy, expected date was yesterday and it has not yet entered the country

Patience is required with NZPost / Youshop. They'll turn up sooner or later. It's not an express service.

JayADee

2091 posts

Uber Geek

#1948757 30-Jan-2018 18:19

I ordered the shoes. Expect them mid Feb I think the email said. Turns out the brand I get him now ship to NZ so I didn't even have to use Youshop.

TheMantis

142 posts

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#1948931 31-Jan-2018 06:33

nzkiwiman:

Anyone got parcels in transit that haven't made it to New Zealand

Shipped a parcel via economy, expected date was yesterday and it has not yet entered the country

Good luck trying to get any sort of straight answer out of YouShop/NZ Post. The NZ Post website deliberately obfuscates any real means to contact them. It takes up to two days to get an answer from NZ Post once you've managed to actually find the contact form on the website, then you'll have to wait longer while you are re-directed to the YouShop team. That's if they even respond. Acknowledging that YouShop aren't offering a premium service I still expect a reasonable level of service.

A passable service when all goes to plan but an abomination when there is even the slightest issue. So yes, I'd say I'm having some issues with them at present.

Batman

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#1948933 31-Jan-2018 06:39

JayADee: So what with TENKAN's post about Youshop, I am needing a shipper so I can buy the husband shoes that fit which I normally get from Amazon and which they don't normally ship to NZ (which is why I use Youshop). What is a good alternative to youshop for this?

Youshop is fine.

I just bought Levis from Amazon because they don't sell the specific jeans that fit me (I have weird body shape).

The only issue was AMazon likes to put things in big boxes so I had to pay probably an extra NZD12 in youshop fees to ship american nitrogen.

Love the jeans I got. mmm

timmmay

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#1948935 31-Jan-2018 06:49

Anyone who wants a better level of visibility or service should try shipitto. Much better tracking, much more professional, but shipping costs range from a little more for usps to much more for couriers like FedEx.