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8290 posts

Uber Geek

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  #2414241 7-Feb-2020 14:28
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happyone65: i have just found out that it is nz customs holding up my dvd,not enough paper work has been sent,i have contacted amazon uk and they only send a invoice with the parcel to you shop uk.,so what other paper work is needed,can some body tell me please,nz post don't seem to know what there doing.

 

Kind of strange that they would hold up one DVD for this.  In the past when I ordered DVDs from Amazon all that came with it was the  packing slip with the price and  title on it.

 

 

 

What do they want a detailed customs declaration or something??   It sounds a bit over the top to me. 





Regards,

Old3eyes


131 posts

Master Geek


  #2414245 7-Feb-2020 14:39
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i think so as well,but according to nz post there was not enough paper work with my parcel,it seems very strange to me,as this is the first time i have had any trouble with any thing.

 
 
 
 


3690 posts

Uber Geek


  #2414247 7-Feb-2020 14:45
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Login to amazon, get the PDF, send it to Customs highlighting the date of order if before the change set in?

 

Or, the GST amount being added if after it?

 

Youshop probably expecting to get it from you since it got to them after the change. But doesn't spin like that. Customs will just want to make sure that IRD got a cut if it has been diverted (shouldn't have been)


131 posts

Master Geek


  #2414270 7-Feb-2020 15:09
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i had to send it to nz post to pay the gst for my parcel,i don't know why they can't just send a copy to customs.

i have sent a copy to customs my self,well i think i have any way as i'm 73 and have no idea what i'm doing,i will soon know if it went through i suppose.

448 posts

Ultimate Geek

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  #2414280 7-Feb-2020 15:37
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I asked for a check up on my overdue package (18 Jan) today, considering that 1 of 2 has been delivered & they admitted that they had lost the other one then suddenly it landed in NZ & 1 minute later went to Customs. Like that.

They responded quoting IMC, whoever that is:

"We have received confirmation from IMC that this parcel is with Customs

Notice number : S00229289 - S00229279

Please contact Ecommerce to get your parcel cleared.

If you have any questions, please reply to this email."

Hey, sh*t for brains, do you think I might have a question? Like who is Ecommerce? Where are they? How do I get hold of them? Why is another entity now involved? Do I contact them or will you?

I was not quite so bolshie in my reply to NZ Post, presenting polite enquiry as to this mysterious Ecommerce thing. Still waiting...

NZ Post - committing business suicide.





Megabyte - so geek it megahertz


3690 posts

Uber Geek


  #2414283 7-Feb-2020 15:40
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IMC - International Mail Centre (airport auckland for sorting and MPI/Customs checks)

 

Quick googly suggests ecommerce are the customs side of post?

 

"Email ecommerce enquiries to nominate us to act as your broker, we will contact you back with a full breakdown of all fees and charges including the duty and GST payable."

 

That said, they also mention the ecommerce counter for customs lol


131 posts

Master Geek


  #2422348 17-Feb-2020 12:15
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finely received my parcel today ( monday ) 37 days after being shipped from the uk.

you shop is a waste of time for what they charge if you have to wait that long.

 
 
 
 


448 posts

Ultimate Geek

Subscriber

  #2422426 17-Feb-2020 13:50
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The saga continues... NZ Post E-commerce told me to apply to Customs for a Customs Client Code - this comes 8 weeks after the product shipped. So I apply to Customs for this code which is directed pretty much at the food importing industry. I'm bringing in a one-off camera kit that doesn't even taste nice.

Fill the form out, email it in. Returned - you didn't include ID. That's because they didn't ask for it. Resent with ID. Yes, you're approved, here's your number.

I sent the Client Code that NZ Customs generated for me through to NZ Post. Guess what they do with it? Yeah, they send it to NZ Customs. FFS. It's like chasing ghosts through mist & fog.




Megabyte - so geek it megahertz


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