Arrived at YouShop and paid for it. - 07/05/2014
Shipped from YouShop - 08/05/2014
The package arrived in the country - 12/05/2014
Customs cleared on the same day it arrived and I received an email - 12/05/2014
Today's status - Damaged - 07:54AM on 13/05/2014
Called to check on it and the operator said the packaging is damaged and they are now checking if the contents are good. They will re-package it and send it either today or tomorrow.
Anyone with similar experience?
I don't know the extent of the damage and the operator said she was unsure.
Question is - If I find some parts are damaged inside the box after we start using, do I have to send them back at my cost to Amazon? or will it be covered by YouShop? I have compensation cover ticked and the parcel is only around 130 USD dollars worth plus 51 NZ dollars for shipping.