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374 posts

Ultimate Geek


  # 1088436 14-Jul-2014 11:46
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nzkiwiman: I got an email on Saturday advising that a parcel has arrived.
I was so happy I was able to log into the website I forgot to check if any of the mentioned coupons could be used on my account. Oh well, always next time

Do people just ask on Twitter for a coupon and hope to get?


Yeah, same! Missed out this time too.  Never thought to check! But all good.  The money I saved on the product still makes me smile. lol

2283 posts

Uber Geek


  # 1088565 14-Jul-2014 13:53
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Fecking hell, NZ Customs is right up there with the IRD. Slow, useless.

 
 
 
 


8214 posts

Uber Geek

Subscriber

  # 1088579 14-Jul-2014 14:13
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Just tried to order so Neato CD/ DVD  labels from Amazon UK for work .   Won't ship them to my NZ address,  Sent and email asking why as they can't be bought here anymore.   Guess I may have to set up a UK Youshop address as well if Amazon doesn't come back with a good answer. 




Regards,

Old3eyes


2283 posts

Uber Geek


  # 1088720 14-Jul-2014 15:59
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Kopkiwi: Fecking hell, NZ Customs is right up there with the IRD. Slow, useless.


Further more to this rant. Hours of 9-3? For a major government "service"? Surely someone is absolutely taking the fecking pi55 with these rubbish times.

1846 posts

Uber Geek


  # 1089050 15-Jul-2014 09:17
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Has anyone had a package not appear in the warehouse before? 

A package was delivered 9 days ago and I am still waiting for an email to say its ready to be paid. I've waited some extra time due to the website troubles and have contacted their service center but I am still waiting... Feels like i'm getting fobbed off.

Turns out the seller didn't put my youshop ID on the parcel and the website wasn't picking up the tracking number properly when I tried to claim my parcel. I spoke to a rep online who was able to manually add the parcel to my youshop ID. 

I've had half a dozen other packages shipped without any issue.

73 posts

Master Geek


  # 1089075 15-Jul-2014 09:26
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Disrespective: Has anyone had a package not appear in the warehouse before? 

A package was delivered 9 days ago and I am still waiting for an email to say its ready to be paid. I've waited some extra time due to the website troubles and have contacted their service center but I am still waiting... Feels like i'm getting fobbed off.

I've had half a dozen other packages shipped without any issue. 

 

Have had one they misplaced in the warehouse. Their 0800 number is absolutely hopeless and 100% unhelpful. However their social media team is awesome and will help you. Your best bet is to either tweet message them or PM the Youshop rep on this thread. Cant remember their name but you'll only need to look about two pages back.

42 posts

Geek

Trusted
NZ Post

  # 1089077 15-Jul-2014 09:30
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Hi,

Sorry to hear you have a problem with a missing parcel. Please send details to youshopsupport@nzpost.co.nz and I'll follow-up.

Brendon 

 
 
 
 


2269 posts

Uber Geek


  # 1089294 15-Jul-2014 14:27
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nzpostbm: Hi,

Sorry to hear you have a problem with a missing parcel. Please send details to youshopsupport@nzpost.co.nz and I'll follow-up.

Brendon 


Can we use this email address for any 'issues' or is it still better to go through the 0800 number and wait for a callback?

I see that since I had a parcel go missing after FedEx said it was delivered there is now an option on the YouShop main page to look for a missing parcel. Haven't needed to use it however

42 posts

Geek

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NZ Post

  # 1089297 15-Jul-2014 14:40
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Please continue to use NZ Post's normal channels (https://www.nzpost.co.nz/contact-support) for any support issues.

However if you have any difficulties or disappointed with the support you're receiving, please let me know @ youshopsupport@nzpost.co.nz and I'll follow up.
 

2 posts

Wannabe Geek


  # 1090535 17-Jul-2014 10:49
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I ordered a pair of headphones from amazon a couple of days ago. It hasn"t reached the youshop warehouse yet but the shipping weight keeps increasing every time i track my package on Ontrac website. Amazon said 2 pound at first, then Ontrac said 4 pounds yesterday and 6 pounds today. The headphones"s weight is only 180g. Im so worried, they may have sent the wrong package :(

22 posts

Geek


  # 1090540 17-Jul-2014 11:04
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so after talking with youShop customer service i organised to send all the items back EXCEPT for the wetsuit/
but.... they ended up sending ONLY the wetsuit back surprised
anyways all goods, just going through the process of getting the suit re-sent back to youShop warehouse. and in the end getting the packages split up has sort of helped.

540 posts

Ultimate Geek

Trusted

  # 1091189 18-Jul-2014 09:20
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I'm a little confused (but not concerned). I received e-mail notification that my Youshop parcel is on the way, so I popped the number in to track and trace (shipped), and subscribed to e-mail alerts. Received an e-mail acknowledging the subscription, and another half an our later advising the parcel was not yet scanned in to the system. The track and trace is still showing shipped 48 hours later, but I'm confused about the e-mail saying that the number was pending/not yet scanned. 

2 posts

Wannabe Geek


  # 1091403 18-Jul-2014 13:41
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My package arrived today and was signed for by Dave. Have you guys' packages been signed for by this guy before? And how long does it normally take them to process packages and send email notification? I'm just afraid that my stuff may have been delivered to a wrong address and some random guy is toying with it ;(

2283 posts

Uber Geek


  # 1091460 18-Jul-2014 15:05
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Not impressed with the service at all to be honest. Purchase my product on June 19, was shipped on June 24, received at the warehouse on the 30th.

It's July 18th and I still dont fkcing have it.

2835 posts

Uber Geek


  # 1091465 18-Jul-2014 15:09
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What day did you make payment to youshop.




HTPC / Home automation (home assistant) enthusiast.


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