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323 posts

Ultimate Geek

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Spark NZ

  # 1170758 7-Nov-2014 12:41
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jaidevp:
nzpostbm: If you have any questions or interested in providing feedback on either a consolidation option or anything to do with the YouShop service, please email me @ youshopsupport@nzpost.co.nz.

Brendon


My only request is... Please have the consilidation service running in time for the black friday sales in Nov :)



nzpostbm: I can confirm that is our plan. At this early stage, we're targeting a early Nov launch.


Any news on launch of consilidation service? Black Friday deals have started...


42 posts

Geek

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NZ Post

  # 1170932 7-Nov-2014 15:26
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Although development of a YouShop consolidation service is progressing well, unfortunately it now won't be ready in the US for the Black Friday sales. In the UK, testing is nearly complete and we're targeting a release in 3-4 weeks. 

I'll provide another update on consolidation release plans for UK, US & China once confirmed. 

 
 
 
 


22635 posts

Uber Geek

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  # 1170968 7-Nov-2014 15:43
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I'm sad to hear that.




Richard rich.ms

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  # 1172802 11-Nov-2014 13:20
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Wow. Ordered myself a Kindle Voyage. Shipped from Amazon on Thursday, arrived at my office this AM c/- Youshop. 

Best speed service I've ever gotten. 

Voyage is a lovely reader if anyone cares. Worth it for me to upgrade from my last gen Paperwhite. 

323 posts

Ultimate Geek

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Spark NZ

  # 1173242 12-Nov-2014 00:55
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nzpostbm: Although development of a YouShop consolidation service is progressing well, unfortunately it now won't be ready in the US for the Black Friday sales. In the UK, testing is nearly complete and we're targeting a release in 3-4 weeks. 

I'll provide another update on consolidation release plans for UK, US & China once confirmed. 


Ah ok.. how about some discount codes for shipping over the black Friday week..

Also I have a question, I understand some parcels may get opened due to the list provided earlier.. I had 5 packages coming from the UK warehouse, 4 have been sent and all were opened.  They were just bluray movies, and the packaging for each was just a bluray sized cardboard box.. So I wondered what they would have been opened for, checking the value of each?

I have an idea for another service you could provide, taking a picture of the item and sending for checking, i.e. if it was a auction (ebay) purchase.
I currently have a ebayer send me an incorrect item instead of a Bluray steel tin box, I got sent a portable tire compressor, very odd indeed and I am giving them the benefit of doubt they sent the wrong item.. for now...  this box was also opened by the warehouse.  

I would expect for only this box to be opened, as the description would have said DVD/Bluray.  I hope the mixup of items didn't occur at the warehouse.




21438 posts

Uber Geek

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  # 1173243 12-Nov-2014 01:01
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Yah I'd e really keen to see a decent Geekzone discount code for GZ members for the period covering Black Friday!

323 posts

Ultimate Geek

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Spark NZ

  # 1173246 12-Nov-2014 01:15
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Hi Brendon, I had a closer look at this (compressor) package, and ripping off the Youshop address, I can see the package was addressed to a totally different youshop customer ( I can make out the cust number too).  Lucky the original address has the youshop packaging tape over it so it didn't come off when I ripped off the Youshop label addressed to me.

I have apologised to the Ebayer and advised that this is a Youshop issue.  Now what, are you able to assist via PM? or shall I take it up with a CSR?  

 
 
 
 


42 posts

Geek

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NZ Post

  # 1175002 13-Nov-2014 10:21
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Regarding any parcel issues, please contact our Customer Support Team so investigations can commence.

Unsure about discount codes for Black Friday, I recommend you watch out for any promotional emails from NZ Post in the coming week.



8213 posts

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  # 1175149 13-Nov-2014 13:02
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My wife's sandals have arrive at Youshop.  The sandals costs $NZ35   but the shipping to NZ is $38 .  Guess it's in a big shoe box..




Regards,

Old3eyes


42 posts

Geek

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NZ Post

  # 1175159 13-Nov-2014 13:11
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Please contact NZP Customer Support Team so they can check and verify delivery costs for the sandels

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Uber Geek


  # 1175270 13-Nov-2014 15:47
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Thanks for the previous discount, came in handy when I had a large parcel arrive.
Came in again looking for another one, as two more parcels arrived at YS quicker than I had anticipated.

I have a question regarding the application of discount codes - seems to apply to the newest arrived parcel meaning if that parcel has a low shipping cost to New Zealand, the discount is small which is better for YS. Any chance of adding in an option to pick what parcel gets the discount?


323 posts

Ultimate Geek

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Spark NZ

  # 1175801 14-Nov-2014 13:26
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nzpostbm: Regarding any parcel issues, please contact our Customer Support Team so investigations can commence.




Thanks, I have logged the support request, and have spent a long time compiling the information required for the UK warehouse to commence an investigation.
In the mean time I have located the recipient of the parcel via Facebook, it turns out he was delivered my parcel. I have arranged to pick up from him. (have notified your support team of this)

It's clear that this mixup would've happened when Youshop opened the parcels, however what is concerning is the breakdown in procedure (in this case) to ensure the correct parcels are re-labelled and sent to the correct recipient.


8213 posts

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  # 1177849 18-Nov-2014 11:25
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Is the NZ post web site down??  I haven't  been able to access it via normal  web  or via cellular all morning..




Regards,

Old3eyes


42 posts

Geek

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NZ Post

  # 1177855 18-Nov-2014 11:27
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Yes, unfortunately all NZ Post systems are down. Investigations are continuing.

Will let you know once issue has been resolved.

8213 posts

Uber Geek

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  # 1177863 18-Nov-2014 11:45
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Thanx..




Regards,

Old3eyes


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