Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

43 posts

+1 received by user: 2

Topic # 112464 10-Dec-2012 09:32
Send private message

Tried to renew my passport online today (and yesterday).
The first page 'Check my availabiity' worked fine, then the igovt logon button gave me this:

can't find the server at

Tried pinging:
ping: unknown host

PING ( 56(84) bytes of data.
No response.

telnet 80
Connected to
Escape character is '^]'.
GET index.html
HTTP/1.1 200 OK
Cache-Control: no-cache
Connection: close
Pragma: no-cache
Content-Length: 188

Request RejectedThe requested URL was rejected. Please consult with your administrator.

Your support ID is: 7670277365534499521Connection closed by foreign host.

Tried switching off the firewall, and trying firefox, opera and konqueror - same result.

A couple of calls to the passport office got the response
"sometimes people do have a problem
- try a different computer
- maybe it's the firewall
- I actually get the same response as you, but I think that's a security thing
- It seems to work better with Internet Explorer"

Anyone else had problems?

Create new topic
6602 posts

Uber Geek
+1 received by user: 531


  Reply # 729536 10-Dec-2012 09:47
Send private message

I'll be trying mine soon, hope it's working by then.

Real small niggle in the comms/use interface part:
What I didn't like was how the first part is 'check you're eligible to do this'... and then it gives you no confirmation notice (like 'success - you are able to proceed' etc), it just leapt right into filling it out.

2942 posts

Uber Geek
+1 received by user: 434


  Reply # 729599 10-Dec-2012 10:46
Send private message

For a start, the reason it rejected your HTTP test with telnet is because you malformed the HTTP request, and being virtualhosted it had no idea what site you were requesting. Correctly requested, that would be:

GET /index.html HTTP/1.1 


Try Wrike: fast, easy, and efficient project collaboration software
1 post

Wannabe Geek


  Reply # 729647 10-Dec-2012 11:50
Send private message

Hi There

This is the Department of Internal Affairs, responding to your issue. We are very sorry you had a problem and we are looking into what went wrong.

43 posts

+1 received by user: 2

  Reply # 729656 10-Dec-2012 11:59
Send private message

Good to hear that. I'm happy to help you out if you want me to do any tests from outside.
So far, it doesn't seem to be a cookie, firewall or browser issue.

6602 posts

Uber Geek
+1 received by user: 531


  Reply # 729967 10-Dec-2012 20:40
Send private message

Just worked fine right through for me.

3871 posts

Uber Geek
+1 received by user: 634


  Reply # 729970 10-Dec-2012 20:49
Send private message

I had problems too when I renewed mine a couple of weeks ago. I don't recall exactly what went wrong, but there were a variety of different problems over multiple attempts. 

My experience with Inland Revenue is that it's easier to fill out paper forms, lick stamps and walk to the post box than it is to try and use their online services so I figured that I would probably have to do the same with Internal Affairs. However I gave it one last try a couple of days later and it worked. 

If the government is really serious about gaining operational efficiencies by transacting online wherever possible then they really need to do a lot better than this.

43 posts

+1 received by user: 2

  Reply # 729976 10-Dec-2012 21:09
Send private message

I've just tried th stock android browser and opera mobile on an tablet.
Both of them found, and both of them gave
'Your igovt login has not succeeded' even though I only clicked on the link to get to the login, rather than actually doing it.
There have been occasional complaints from the browsers about certificate problems...

4822 posts

Uber Geek
+1 received by user: 82


  Reply # 730702 11-Dec-2012 18:10
Send private message

I did mine about a week ago and had no problems with the site at all. It did help I already have an iGovt logon for another reason.

The only issue I had with the application was the fact my photo, while passing the online test, failed the human test. The problem was flash reflection in my glasses which I had to correct by taking a bunch of photos in daylight and avoiding the use of flash.

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast


My Google+ page 



Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38

Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55

How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08

How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15

iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13

Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11

111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50

Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41

Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29

Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.