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  Reply # 746744 18-Jan-2013 11:22
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Gooseybhai:
joutei:
freitasm: Why did the sales person say that?


I'm sure it was because I was not a business customer, I mean I just wanted to know a solution and most shops you buy from are more then happy to recommend a solution. Anyway Bunnings & Jaycar were more then happy to help.

Even it was a wholesaler, it is still appalling to hear that.


Back up the truck for a second... at which point did the sales clerk blurt the proverbial? Piror to seeing a picture of whatever it was you were showing or after seeing the picture.
Out of interest, could you not have just taken the item to the store instead of a picture?

You most likey got that response because of the percieved impending hassle the sales clerk was about to get as opposed to the simple transactions they are perhaps more used to handling such as tradies knowing what they want to buy. A picture contains a 1000 words and the same amount of questions. I agree there wasnt any need for the proverbial comment. 

In summary, you didnt mention if you first declared to the sales clerk you were not a account holder so how come you can come to the conclusion the their response was for that reason. 
Secondly If you were to assume anything you might want to place a bet on the assumption that the clerk isnt a well trained sales clerk and merley a former tradesperson themselfs who has expert knowledge but limited sales and customer service skills. The real point here is that these types of wholesalers are excatley that "wholesalers" not retailers therefore I suspect that dealing with average joe off the street isnt in their main sales clerk training brief and more than likley they are trained to know their product range for when tradies come with their charge thru accounts.

Just my thoughts. 


Sorry I can't get my head around this response. Regardless of all of this, the comment was inappropriate. I have wholesalers, and if they did that to me, I'd be in the market for new wholesalers. I don't think it was the right thing for the clerk to react that way under ANY circumstances and if he/she was new, then should have asked a more senior clerk for assistance. 

The rest of your comments aren't really changing the fact the comment/reaction wasn't suitable, which was what the whole complaint was about.



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  Reply # 746746 18-Jan-2013 11:26
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networkn:
Gooseybhai:
joutei:
freitasm: Why did the sales person say that?


I'm sure it was because I was not a business customer, I mean I just wanted to know a solution and most shops you buy from are more then happy to recommend a solution. Anyway Bunnings & Jaycar were more then happy to help.

Even it was a wholesaler, it is still appalling to hear that.


Back up the truck for a second... at which point did the sales clerk blurt the proverbial? Piror to seeing a picture of whatever it was you were showing or after seeing the picture.
Out of interest, could you not have just taken the item to the store instead of a picture?

You most likey got that response because of the percieved impending hassle the sales clerk was about to get as opposed to the simple transactions they are perhaps more used to handling such as tradies knowing what they want to buy. A picture contains a 1000 words and the same amount of questions. I agree there wasnt any need for the proverbial comment. 

In summary, you didnt mention if you first declared to the sales clerk you were not a account holder so how come you can come to the conclusion the their response was for that reason. 
Secondly If you were to assume anything you might want to place a bet on the assumption that the clerk isnt a well trained sales clerk and merley a former tradesperson themselfs who has expert knowledge but limited sales and customer service skills. The real point here is that these types of wholesalers are excatley that "wholesalers" not retailers therefore I suspect that dealing with average joe off the street isnt in their main sales clerk training brief and more than likley they are trained to know their product range for when tradies come with their charge thru accounts.

Just my thoughts. 



Sorry I can't get my head around this response. Regardless of all of this, the comment was inappropriate. I have wholesalers, and if they did that to me, I'd be in the market for new wholesalers. I don't think it was the right thing for the clerk to react that way under ANY circumstances and if he/she was new, then should have asked a more senior clerk for assistance. 

The rest of your comments aren't really changing the fact the comment/reaction wasn't suitable, which was what the whole complaint was about.




Please note that my second paragraph I agreed that the comment was not warranted quote "I agree there wasnt any need for the proverbial comment".

 
 
 
 


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  Reply # 746750 18-Jan-2013 11:29
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Gooseybhai:
networkn:
Gooseybhai:
joutei:
freitasm: Why did the sales person say that?


I'm sure it was because I was not a business customer, I mean I just wanted to know a solution and most shops you buy from are more then happy to recommend a solution. Anyway Bunnings & Jaycar were more then happy to help.

Even it was a wholesaler, it is still appalling to hear that.


Back up the truck for a second... at which point did the sales clerk blurt the proverbial? Piror to seeing a picture of whatever it was you were showing or after seeing the picture.
Out of interest, could you not have just taken the item to the store instead of a picture?

You most likey got that response because of the percieved impending hassle the sales clerk was about to get as opposed to the simple transactions they are perhaps more used to handling such as tradies knowing what they want to buy. A picture contains a 1000 words and the same amount of questions. I agree there wasnt any need for the proverbial comment. 

In summary, you didnt mention if you first declared to the sales clerk you were not a account holder so how come you can come to the conclusion the their response was for that reason. 
Secondly If you were to assume anything you might want to place a bet on the assumption that the clerk isnt a well trained sales clerk and merley a former tradesperson themselfs who has expert knowledge but limited sales and customer service skills. The real point here is that these types of wholesalers are excatley that "wholesalers" not retailers therefore I suspect that dealing with average joe off the street isnt in their main sales clerk training brief and more than likley they are trained to know their product range for when tradies come with their charge thru accounts.

Just my thoughts. 



Sorry I can't get my head around this response. Regardless of all of this, the comment was inappropriate. I have wholesalers, and if they did that to me, I'd be in the market for new wholesalers. I don't think it was the right thing for the clerk to react that way under ANY circumstances and if he/she was new, then should have asked a more senior clerk for assistance. 

The rest of your comments aren't really changing the fact the comment/reaction wasn't suitable, which was what the whole complaint was about.




Please note that my second paragraph I agreed that the comment wasnt not warranted quote "I agree there wasnt any need for the proverbial comment".


I saw that, but your entire comment was based around his assumptions, which even if you are right in every way, still don't justify the response the clerk gave.  Your comment about backing the truck up, infer you don't agree with the OP.

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  Reply # 746753 18-Jan-2013 11:33
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networkn:
Gooseybhai:
networkn:
Gooseybhai:
joutei:
freitasm: Why did the sales person say that?


I'm sure it was because I was not a business customer, I mean I just wanted to know a solution and most shops you buy from are more then happy to recommend a solution. Anyway Bunnings & Jaycar were more then happy to help.

Even it was a wholesaler, it is still appalling to hear that.


Back up the truck for a second... at which point did the sales clerk blurt the proverbial? Piror to seeing a picture of whatever it was you were showing or after seeing the picture.
Out of interest, could you not have just taken the item to the store instead of a picture?

You most likey got that response because of the percieved impending hassle the sales clerk was about to get as opposed to the simple transactions they are perhaps more used to handling such as tradies knowing what they want to buy. A picture contains a 1000 words and the same amount of questions. I agree there wasnt any need for the proverbial comment. 

In summary, you didnt mention if you first declared to the sales clerk you were not a account holder so how come you can come to the conclusion the their response was for that reason. 
Secondly If you were to assume anything you might want to place a bet on the assumption that the clerk isnt a well trained sales clerk and merley a former tradesperson themselfs who has expert knowledge but limited sales and customer service skills. The real point here is that these types of wholesalers are excatley that "wholesalers" not retailers therefore I suspect that dealing with average joe off the street isnt in their main sales clerk training brief and more than likley they are trained to know their product range for when tradies come with their charge thru accounts.

Just my thoughts. 



Sorry I can't get my head around this response. Regardless of all of this, the comment was inappropriate. I have wholesalers, and if they did that to me, I'd be in the market for new wholesalers. I don't think it was the right thing for the clerk to react that way under ANY circumstances and if he/she was new, then should have asked a more senior clerk for assistance. 

The rest of your comments aren't really changing the fact the comment/reaction wasn't suitable, which was what the whole complaint was about.




Please note that my second paragraph I agreed that the comment wasnt not warranted quote "I agree there wasnt any need for the proverbial comment".


I saw that, but your entire comment was based around his assumptions, which even if you are right in every way, still don't justify the response the clerk gave.  Your comment about backing the truck up, infer you don't agree with the OP.


No "back the truck up" was meant to infer "hang on lets go back and hear more detail to scope what could have brought on the situation" as seen by my ensuing quesitons..

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  Reply # 746758 18-Jan-2013 11:36
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Gooseybhai:
networkn:
Gooseybhai:
networkn:
Gooseybhai:
joutei:
freitasm: Why did the sales person say that?


I'm sure it was because I was not a business customer, I mean I just wanted to know a solution and most shops you buy from are more then happy to recommend a solution. Anyway Bunnings & Jaycar were more then happy to help.

Even it was a wholesaler, it is still appalling to hear that.


Back up the truck for a second... at which point did the sales clerk blurt the proverbial? Piror to seeing a picture of whatever it was you were showing or after seeing the picture.
Out of interest, could you not have just taken the item to the store instead of a picture?

You most likey got that response because of the percieved impending hassle the sales clerk was about to get as opposed to the simple transactions they are perhaps more used to handling such as tradies knowing what they want to buy. A picture contains a 1000 words and the same amount of questions. I agree there wasnt any need for the proverbial comment. 

In summary, you didnt mention if you first declared to the sales clerk you were not a account holder so how come you can come to the conclusion the their response was for that reason. 
Secondly If you were to assume anything you might want to place a bet on the assumption that the clerk isnt a well trained sales clerk and merley a former tradesperson themselfs who has expert knowledge but limited sales and customer service skills. The real point here is that these types of wholesalers are excatley that "wholesalers" not retailers therefore I suspect that dealing with average joe off the street isnt in their main sales clerk training brief and more than likley they are trained to know their product range for when tradies come with their charge thru accounts.

Just my thoughts. 



Sorry I can't get my head around this response. Regardless of all of this, the comment was inappropriate. I have wholesalers, and if they did that to me, I'd be in the market for new wholesalers. I don't think it was the right thing for the clerk to react that way under ANY circumstances and if he/she was new, then should have asked a more senior clerk for assistance. 

The rest of your comments aren't really changing the fact the comment/reaction wasn't suitable, which was what the whole complaint was about.




Please note that my second paragraph I agreed that the comment wasnt not warranted quote "I agree there wasnt any need for the proverbial comment".


I saw that, but your entire comment was based around his assumptions, which even if you are right in every way, still don't justify the response the clerk gave.  Your comment about backing the truck up, infer you don't agree with the OP.


No "back the truck up" was meant to infer "hang on lets go back and hear more detail to scope what could have brought on the situation" as seen by my ensuing quesitons..


I understand that, but that wouldn't change the inappropriate nature of the comment by the clerk. I don't think you are getting it, so I won't continue to get you to see the point. 


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  Reply # 746763 18-Jan-2013 11:39
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I see the point and agree with you. 
I cant get you to see my point either and the OP hasnt elaborated to any of my quesitons so lets just leave it at that with 'that' being "the op needs to let his customer service issue known to the outlet manager".



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  Reply # 746784 18-Jan-2013 12:19
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Some more useful information, Cory's has been sold by Flethchers.

My earlier comments stand, call Martin as in any industry or workplace that sort of behaviour is not acceptable.

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  Reply # 746804 18-Jan-2013 12:51
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The only way I can think that comment could be vaguely acceptable (in context) could be that the person saw the item in the picture and when 'Awww F***' - then added something like - 'those things are a problem' - that way the comment could be inferred as referring to the item - in which case I personally wouldnt care too much. Though you need to be a little careful in the service industry with your language in any event.

What happened next? Needs some context.

I went into Cory's Electrical in Cook Street (central Auckland) to get a replacement bulb for my Oven a couple of months back. The guy couldnt have been more helpful. Had a general chat about LED bulbs as well.




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  Reply # 746894 18-Jan-2013 14:51
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robjg63: The only way I can think that comment could be vaguely acceptable (in context) could be that the person saw the item in the picture and when 'Awww F***' - then added something like - 'those things are a problem' - that way the comment could be inferred as referring to the item - in which case I personally wouldnt care too much. Though you need to be a little careful in the service industry with your language in any event.

What happened next? Needs some context.

I went into Cory's Electrical in Cook Street (central Auckland) to get a replacement bulb for my Oven a couple of months back. The guy couldnt have been more helpful. Had a general chat about LED bulbs as well.


+1 and what I've been trying to explain. Good words ! 

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  Reply # 746946 18-Jan-2013 16:10
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dickytim: Some more useful information, Cory's has been sold by Flethchers..


Well their website doesn't say that. It clearly shows it is a division of Fletchers. A bit slack if they haven't updated it, because this is in their legal terms, which should be upto date.

This website is owned and operated by Crane Distribution NZ Limited (“CDNZL”) is a division of Fletcher Building Limited. 

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  Reply # 746963 18-Jan-2013 16:32
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mattwnz:
dickytim: Some more useful information, Cory's has been sold by Flethchers..


Well their website doesn't say that. It clearly shows it is a division of Fletchers. A bit slack if they haven't updated it, because this is in their legal terms, which should be upto date.

This website is owned and operated by Crane Distribution NZ Limited (“CDNZL”) is a division of Fletcher Building Limited. 



Might be still in the sale process and the "keys" and "money" are yet to exchange hands. 



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  Reply # 747603 20-Jan-2013 06:12
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Sorry guys I haven't been keeping watch, anyway there's no need for the truck to backup. It was merely that she could not be bothered helping me. To elaborate , there was other customers waiting behind me. Whatever reason you might think there was an alternative explaination for this; still does not excuse innapropriate language, especially by most people's standards.




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  Reply # 747604 20-Jan-2013 06:43
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robjg63: The only way I can think that comment could be vaguely acceptable (in context) could be that the person saw the item in the picture and when 'Awww F***' - then added something like - 'those things are a problem' - that way the comment could be inferred as referring to the item - in which case I personally wouldnt care too much. Though you need to be a little careful in the service industry with your language in any event.

What happened next? Needs some context.

I went into Cory's Electrical in Cook Street (central Auckland) to get a replacement bulb for my Oven a couple of months back. The guy couldnt have been more helpful. Had a general chat about LED bulbs as well.


Totally agree with you, but this was a situation where it was directed at me because the lady found it to be a hassle. After giving her the "look" , she was rather unhelpful with recommending anything. Totally clueless, and judging from her body language she was more eager to help the other guys, "account customers" . Anyhow , that was first walk in experience to a wholesaler outlet. I'm sure the other stores must have better service, as some of you have said.

Take the good with the bad, Bunnings and Jaycar were great. The reason for this post was to see whether any of you had experienced similar , which seems like there has been.




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  Reply # 747606 20-Jan-2013 07:49
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Here is where an electrical wholesaler differs from a retail store.

1) they are suppling trade customers who have a very good idea of exactly what they want
2) typical purchases values vary from several hundrend to the many thousands
3) 99% of customers operate an account
4) a good portion of the counter staff are x-tradies or have experience in the industry

It's not a retail store, don't expect retail store type service.

I work in the trade and the colourful language is exactly what I expect and exactly what I hear at my local store.

the reason why you got the language was because you turned up wanting something and all you had was a picture, the staff deal with make model numbers, trying to figure that out that from a picture starts quite a time consuming task and for the sale of a $5(?) item.

I've done that to, but the advantage for me is the next day I may be in and order $20K worth of cable, and when the sales staff are on sales based targets and someone off the street comes in to buy a $5 part and spend 10mins figuring out what it is you can see why you got the language.





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  Reply # 747688 20-Jan-2013 11:04
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gregmcc: Here is where an electrical wholesaler differs from a retail store.

1) they are suppling trade customers who have a very good idea of exactly what they want
2) typical purchases values vary from several hundrend to the many thousands
3) 99% of customers operate an account
4) a good portion of the counter staff are x-tradies or have experience in the industry

It's not a retail store, don't expect retail store type service.

I work in the trade and the colourful language is exactly what I expect and exactly what I hear at my local store.

the reason why you got the language was because you turned up wanting something and all you had was a picture, the staff deal with make model numbers, trying to figure that out that from a picture starts quite a time consuming task and for the sale of a $5(?) item.

I've done that to, but the advantage for me is the next day I may be in and order $20K worth of cable, and when the sales staff are on sales based targets and someone off the street comes in to buy a $5 part and spend 10mins figuring out what it is you can see why you got the language.






This +1

I am in and around electrical trade stores every day, this is the norm language and I must admit I use the same language, I would never walk into a retail store and talk like that or expected to be treated like I was in the trade store, make myself at home, make a coffee and the carry on.  

I guess they could use some retail manors when dealing with customers who aren't trade operators.  I get given the exact same reply when I try order parts of pictures, like  gregmcc said, they deal with item names and part numbers.  
Some stores wouldn't have spoken to you like that, but some will.  No it want professional by a retail standard at all, but I guess they aren't a retail store. 

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