NZ post not delivering items

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1043 posts

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#749780 23-Jan-2013 19:15

I have had the opposite problem to this:

Parcels left on our doorstep. Even when we are home. They just leave the parcel there and do not even bother to knock.

What is worse, I have a box address - not with the post office but with a virtual office in Newmarket and all my post and parcels go there.

Some woman who lives near to us keeps buying stuff on trademe and having in it sent to our address. Then comes door knocking to ask if we have any post for her!

She only stopped when I resorted to dropping that parcels off at the police station near to my work. I assume that she is picking on some other neighbour now.

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gregmcc

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#749790 23-Jan-2013 19:49

maybe it's time to get tough for NZ Post.

Send NZ post a letter advising them that should they fail to attempt to deliver a package (use the video camera recording as your evidence) that requires you to drive to a post shop to uplift will incur a fee.

When NZ post accecpted this package for delivery from the sender they entered in to a contact to deliver that package, if the fail to complete this contract and want you to complete the delivery then you are entitled to be paid for it, they don't deliver for free why should you!

richms

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#749819 23-Jan-2013 20:37

I have seen them on camera leaving a card in my mailbox without even appearing to have the parcel on them.

No DVR still :( but was pretty clear that the guy on the bike just stopped to stuff the card in the box.

Luckily pickup is from the PO that my POBox is at, but the idiots want to charge me to automatcially redirect anthing to the PO Box. So they have to deliver a card to the house and then I get it at the PO Box the next day. Whereas if they didnt want an obscene amount to redirect all to the PO Box it would save them the card, and also mean I would get it faster.

Richard rich.ms

scuwp

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#749844 23-Jan-2013 21:09

Chiming in with 'we have the problem all the time' as well. Not just NZ Post, but NZ Couriers and Courierpost. I swear they just scoot round dropping off the cards and don't even bother trying, instead waiting for the customers to go to the depot. I reckon it's a conspiracy to save money while getting the customer to do the running around, all the while charging the same amount...clever!

Never attribute to malice that which is adequately explained by stupidity - Robert J Hanlon

richms

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#749848 23-Jan-2013 21:11

NZ couriers used to just leave massive boxes ontop of my mailbox, when my authority to leave is quite specific about the location to leave and at the time had the combination to access it.

Told them that if it happens again then they will be out the claim when it goes missing since I have a camera that can prove they left it in the wrong place. Thats about when they started to just leave cards. Wish trademe sellers would disclose their courier choice upfront so I can avoid the useless ones like NZ couriers, PBT and post haste.

Richard rich.ms

mattwnz

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#749862 23-Jan-2013 21:26

richms: I have seen them on camera leaving a card in my mailbox without even appearing to have the parcel on them.

No DVR still :( but was pretty clear that the guy on the bike just stopped to stuff the card in the box.

Luckily pickup is from the PO that my POBox is at, but the idiots want to charge me to automatcially redirect anthing to the PO Box. So they have to deliver a card to the house and then I get it at the PO Box the next day. Whereas if they didnt want an obscene amount to redirect all to the PO Box it would save them the card, and also mean I would get it faster.

I didn't know they charged an amount to redirect to a PO box, and I would think redirecting would save them money, not cost them. The problem is that many online shops in NZ require you to put a physical address, and won't accept PO boxes. Yet my PO box can accept parcels without any problems.

The problem with NZ posts current system, is I was told by NZ post customer support, that it is up to the discretion of the postie as to whether they think it is safe to deliver, which is very open to interpretation. If they chose not to deliver, then there is a days delay in delivery to the post shop, and the inconvenience of having to travel miles to pick it up. Also they won't attempt redelivery or send it to a closer post shop. In some ways I am tempted to get the sender to sort out the problem, as they arranged the delivery method, and contracted the service as they have the contract of carriage with NZ post.

nickb800

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#749867 23-Jan-2013 21:32

mattwnz:
richms: I have seen them on camera leaving a card in my mailbox without even appearing to have the parcel on them.

No DVR still :( but was pretty clear that the guy on the bike just stopped to stuff the card in the box.

Luckily pickup is from the PO that my POBox is at, but the idiots want to charge me to automatcially redirect anthing to the PO Box. So they have to deliver a card to the house and then I get it at the PO Box the next day. Whereas if they didnt want an obscene amount to redirect all to the PO Box it would save them the card, and also mean I would get it faster.

The problem is that many online shops in NZ require you to put a physical address, and won't accept PO boxes. Yet my PO box can accept parcels without any problems.

I'm pretty sure this is just because they aren't sending via CourierPost, which has access the PO Box galleries, whereas other courier companies don't

richms

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#749872 23-Jan-2013 21:38

mattwnz: In some ways I am tempted to get the sender to sort out the problem, as they arranged the delivery method, and contracted the service as they have the contract of carriage with NZ post.

I have done that with a couple of bigger trademe sellers when their crap couriers had left things and the card. Told them I had paid to have it delivered to the house and to either do that or refund me.

Richard rich.ms

insane

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#749898 23-Jan-2013 22:29

Both myself and a work colleague have watched different drivers come to our letter boxes and pop in the note saying we're not at home, when no attempt to deliver the item has been made.

This seems to be the standard practise for deliveries towards the end of the day.

What pissed me off more was when I did spend my lunch break to collect my item they lied again and said they had tried to make delivery a second time, something I find hard to believe when I have staff on site 24/7/365.

Never have these issues though when using Fedex or DHL from overseas.

JEDENZED

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#749900 23-Jan-2013 22:32

Had both of the same problems twice this week with books from bookdepositary.com

In both cases, a card was left saying that the items were too big for the postbox however this was not the case as there is a perfectly safe, dry slot aside from the actual letterbox which is specifically for oversized items... they fit into this just fine!

On both occasions there was somebody home too but as a signature wasn't required, postie obviously couldn't be bothered to check...

Bloody annoying having to traipse around after people who aren't carrying the responsibilities of their role... If you're a postie, deliver my bloody post already!!!

Rant over, carry on....

NzBeagle

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#750071 24-Jan-2013 11:16

I would raise it as an issue, both over the phone, and when you go to collect the item. If you think the item is of a size that could've been delivered, when you collect it, ask to speak to the manager at the post branch.

Always remember to lodge a complaint if you have an issue, every time you have an issue, the postie will likely have this recorded against them.

quebec

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#750660 25-Jan-2013 12:49

I have been expecting a small package from overseas sent December end, have been trying to contact the sender who says it was definitely sent but no sign of it here. Two days back I get a card in my letterbox saying this is the final or 2nd card, item will be returned if not collected within 14 days. Never got the first card, picked up package,accounrding to stickers on package it wrrived in NZ on 4th Jan and that's when the first card would have been left but not sure in who's letterbox. This is the 2nd time it has happened. Lucky to get the end card atleast.

NzBeagle

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#750670 25-Jan-2013 13:03

stitch: I have been expecting a small package from overseas sent December end, have been trying to contact the sender who says it was definitely sent but no sign of it here. Two days back I get a card in my letterbox saying this is the final or 2nd card, item will be returned if not collected within 14 days. Never got the first card, picked up package,accounrding to stickers on package it wrrived in NZ on 4th Jan and that's when the first card would have been left but not sure in who's letterbox. This is the 2nd time it has happened. Lucky to get the end card atleast.

If something doesn't turn up, always call NZ Post to check, all sorts of things could be going on, but it's always worthwhile following up, not knowing where it could be.

Goosey

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#750689 25-Jan-2013 13:26

We had a 2m tall by 20cm wide box delivered a couple weeks ago... we were very much home at the time however the courier elected to just dump the box against the garage door! No effort to even push the door bell at the front door.

Lucky for me we have one double door and a single (internal access garage) and on this particular day I decided to simply open the single door on my way out to the driveway... I then saw the monster box against the double door and wondered what would have happened to both the heavy goods box and my steel door if I had opened that door. Not to mention someone could have swipped the large package !

Elpie

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#751539 27-Jan-2013 17:12

Gooseybhai: Not to mention someone could have swipped the large package !

What can be done if NZ Post claims a parcel was delivered but you have not received it?

I had a parcel coming from the UK in December. I was chasing it up with NZ Post for two weeks before I went away on holiday & they kept insisting it hadn't arrived in the country (contrary to what Royal Mail said). I had a hold at the Post Office on mail for the period I was away but since NZ Post said that doesn't apply to parcels I also had neighbours checking the mail each day. When I got back there was mail in my mailbox, mail with the neighbours, and a couple of items held at the post office. No parcel. Now NZ Post say it was delivered but they don't know if it was left in the mailbox or dropped at the front door. Whichever way, it never got to me. Anyone know what recourse I have?

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