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232 posts

Master Geek
+1 received by user: 8

Topic # 114990 9-Mar-2013 14:20
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Any way to get around this error message when using non Epsom branded cartridges? Wife bought a brand called Q Image, they were working fine for 6 months or so, but suddenly the black cartridge get this error message. I think it started after Epsom software asked to do update, but not 100% sure that was what changed. Tried a few suggestion from Googling but nothing has worked so far, common suggestion is take it out, turn printer off and on, leave for a while, then put back in.

Already know that manufactures sell the printers at cost/loss then make a killing on the ink, annoying that still need to print things off in this day and age (mainly tickets).

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1315 posts

Uber Geek
+1 received by user: 324

  Reply # 777388 9-Mar-2013 15:47
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Do you have an epson original cartridge handy? If you do there is a utility called SSC service utility, and with it you can 'freeze ink levels'.....

In theory you start with the working cartridge, then freeze the levels, then swap out the cartridge...

The utility stops the printer from registering the change, allowing you to keep swaping/using without it triggering this kind of problem

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