Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
32 posts

Geek
+1 received by user: 34

Trusted
ASB

  Reply # 781688 14-Mar-2013 15:07
Send private message

Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 

758 posts

Ultimate Geek
+1 received by user: 224


  Reply # 781692 14-Mar-2013 15:13
Send private message

ASB on Geekzone - this can only lead to good things!

EDIT - and good to see the 'Trusted/ASB' tags appear so quiclky

2619 posts

Uber Geek
+1 received by user: 605

Trusted

  Reply # 781693 14-Mar-2013 15:18
Send private message

GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 

3030 posts

Uber Geek
+1 received by user: 466

Trusted
Subscriber

  Reply # 781705 14-Mar-2013 15:44
Send private message

dclegg:
GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 


[offtopic]
If only Subway were so positive.  I had to complain to Subway corporate in the USA once because their local people weren't interested
[/offtopic]

Since you're here ASB, how about doing something about the ridiculousness that is case-INSENSITIVE passwords for online banking?

119 posts

Master Geek
+1 received by user: 17


  Reply # 781708 14-Mar-2013 15:46
Send private message

timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team long before their first public post Tongue Out

[edit] Funnily enough, I just slammed a huge payment on my own c/c today and got Kiwibank to lower my limit too... but I did that over the phone to safely avoid the aforementioned issue. With all the wonders of the digital age it still irks me at times that banking systems are not able to be updated in real time like any other online transaction.

3030 posts

Uber Geek
+1 received by user: 466

Trusted
Subscriber

  Reply # 781710 14-Mar-2013 15:50
Send private message

zANavAShi:
timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team years before their first public post Tongue Out


If that were the case, they should be aware of the FUG rule that specifically states that Geekzone is not a soapbox and that posters may be banned if their first post is a rant about a company.

Let's see if they come back now that they've had their vent...

615 posts

Ultimate Geek
+1 received by user: 102


  Reply # 781711 14-Mar-2013 15:50
Send private message

ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 

This is true. But he didn't.
I can see why he'd post in frustration, CS are not actually listening to the issue.

"The balance was updated, this explains how I could adjust to lower limit. "


119 posts

Master Geek
+1 received by user: 17


  Reply # 781715 14-Mar-2013 15:57
One person supports this post
Send private message

Kyanar: Let's see if they come back now that they've had their vent...

I'd probably think twice about it after reading yours Wink

There's been a number of banking related posts this week (including one I myself started LOL) so it's not like it's off-theme or anything. Can't we try and be nice to the newcomer and not pre-judge?

Mad Scientist
18916 posts

Uber Geek
+1 received by user: 2458

Trusted
Lifetime subscriber

  Reply # 781872 14-Mar-2013 19:15
Send private message

ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 


this needs to be framed! a bank on GZ! although kiwibank was here first I think ...

Mad Scientist
18916 posts

Uber Geek
+1 received by user: 2458

Trusted
Lifetime subscriber

  Reply # 781877 14-Mar-2013 19:17
One person supports this post
Send private message

zANavAShi:
Kyanar: Let's see if they come back now that they've had their vent...

I'd probably think twice about it after reading yours Wink

There's been a number of banking related posts this week (including one I myself started LOL) so it's not like it's off-theme or anything. Can't we try and be nice to the newcomer and not pre-judge?


Cool *peace* V

welcome to geekzone!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 781904 14-Mar-2013 20:18
Send private message

@ASBBank Welcome to Geekzone love your work

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 781905 14-Mar-2013 20:20
Send private message

dclegg:
GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 


The team on twitter is awesome



12 posts

Geek
+1 received by user: 1


  Reply # 782109 15-Mar-2013 09:29
Send private message

Thanks you are very nice. =)



12 posts

Geek
+1 received by user: 1


  Reply # 782110 15-Mar-2013 09:30
One person supports this post
Send private message

zANavAShi:
timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team long before their first public post Tongue Out

[edit] Funnily enough, I just slammed a huge payment on my own c/c today and got Kiwibank to lower my limit too... but I did that over the phone to safely avoid the aforementioned issue. With all the wonders of the digital age it still irks me at times that banking systems are not able to be updated in real time like any other online transaction.


You are very nice.



12 posts

Geek
+1 received by user: 1


  Reply # 782126 15-Mar-2013 09:43
Send private message

ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 



CreditCard statement:
13 Feb 2013  INTERNET PAYMENT RECEIVED  CR $7,000.00  

Adjust limit details:
Previous credit limit: $9,000
New credit limit: $3,000
Interest rate: 19.95% p.a.
Date limit changed: 13/2/2013 10:33 pm

If you run a test on your system, you will probably be able to reproduce this problem.

1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.