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  Reply # 782653 16-Mar-2013 13:06
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keewee01: They are being paid for a particular service and that is what they should be working too! It is appalling that they flout the service people have paid good money for, and therefore people should be due a refund!

The problem is that the sender pays for the delivery, but it's the recipient that loses out. The courier company isn't going to give a refund to the recipient since they're not the customer.

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  Reply # 782679 16-Mar-2013 13:58
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I have had this problem to, but with both courier post an NZ post. In one case they didn't even leave a card and took it straight to the local post shop so I didn't even know I had a parcel waiting. I have also also encountered a rude courier and making a complaint was a waste of time as the head office never got back to me. Not a company I would recommend even though it is an SOE

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  Reply # 782680 16-Mar-2013 13:59
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Behodar: The courier company isn't going to give a refund to the recipient since they're not the customer.


That is why the recipient should contact the sender to complain and for them to handle it.

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  Reply # 782682 16-Mar-2013 14:01
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mattwnz: In one case they didn't even leave a card and took it straight to the local post shop so I didn't even know I had a parcel waiting.

Gah, yes, I've had FedEx (via NZ Couriers) do that...

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  Reply # 782684 16-Mar-2013 14:10
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I've had various family members have issues with courier post doing the same thing. I even saw one doing it at my house a few months ago when my brother ordered a CD.

The larger the item the more frequently it happens I guess though. Boyfriend purchased a piece of gym equipment online, took over 2 weeks before he eventually got it, after 3 'attempted deliveries' and him having to pick it up via bus since he doesn't drive. And I'd constantly hear about this happening from customers when i worked at the TVShop call centre, because we sell a few rather large items, mostly exercise equipment, and couriers just can't be arsed dragging it from the van to the door.




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  Reply # 782705 16-Mar-2013 15:35
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freitasm: It must be a driver thing. I am pretty happy with CourierPost, NZ Courier and FedEx folks in our area. Very reliable and nice people too...


I think there must be issues with recipients, their properties and local environment; and their willingness to get out of bed too it seems ;-).

We have always been on residential properties and regularly get courier deliveries by all the companies, from early morning and through the day, and of national and international origin. Over many years and the number of homes in several cities/towns that we have lived in, I cannot recall ever getting a card for any occasion other than the genuine one for when there has not been anyone at home.

In recent years we have been living on a property with a 70m long drive, with no ability to see if anyone is home or not from the street, and the couriers always either drive or walk down the drive to make the delivery. They are always very friendly (as are we ;-).

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  Reply # 782764 16-Mar-2013 19:52
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I actually put the problem back on the sender. Tell them to get it sorted and get the stuff here.

Im not paying for delivery and then driving across town during business hours (cant since I have a job) to pick stuff up I have paid to have delivered to me.

I just say that it gets here or I will do a chargeback since they havent delivered it. Not interested in their problems with couriers, have paid for it here by a certain time and its up to them to find suppliers that will do just that.

I get really annoyed at sellers that just offer to give me the tracking number and nothing more than that. I am paying them not the courier.




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  Reply # 782774 16-Mar-2013 21:01
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I suspect it is a problem with individual delivery drivers rather than a company policy. I had recurring issues with NZ Couriers but the problem stopped when a new driver was given the route. The new driver knocks on my door. I complained about the previous driver to the company (the company referred to "him"). Presumably the new driver (definitely a "she") was given the job instead. Registering a complaint appears to work.

David.





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  Reply # 782936 17-Mar-2013 14:49
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i agree, crap service as i too received a card in the mail even though i was sitting in the front room all day long, no knocks, no toots, just a drive by and pink card. paid overnight delivery for nothing.




gz ftw


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  Reply # 782961 17-Mar-2013 15:31
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I had that issue a few times. I now get all my courier packages delivered to work - manned reception, and we are a big enough outfit that the courier companies don't tend to jerk us around.

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  Reply # 783225 18-Mar-2013 08:38
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The NZ Couriers driver in Churton Park has an issue with receiving a signature. I've had two phones delivered by them recently and both times I've opened my door to go to work in the morning and am finding a package just sitting there... I'm not sure he realises why a signature is actually required.

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  Reply # 783226 18-Mar-2013 08:42
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A wee bit off topic here, but I'm starting a new job in a month at a large global courier firm which ships Apple products.
I'll be the person at the end of the phone copping your abuse :P

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  Reply # 783244 18-Mar-2013 09:01
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Cambo: A wee bit off topic here, but I'm starting a new job in a month at a large global courier firm which ships Apple products.
I'll be the person at the end of the phone copping your abuse :P


good luck with that, may pay to take a course in conflict resolution and dealing with people that are self focused.

Been dealing with couriers for years and the majority are very good but its some of the drivers that let them down and to be honest it must be hard doing private address deliveries compared to business's.




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  Reply # 783247 18-Mar-2013 09:05
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jeffnz:
good luck with that, may pay to take a course in conflict resolution and dealing with people that are self focused.

Been dealing with couriers for years and the majority are very good but its some of the drivers that let them down and to be honest it must be hard doing private address deliveries compared to business's.


Ah well, for the last 14 months I've been working on the service desk of an automotive repairer.
Phone-based customer-service/conflict resolution is a walk in the park compared with what I get now!

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  Reply # 783251 18-Mar-2013 09:12
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gished: The NZ Couriers driver in Churton Park has an issue with receiving a signature. I've had two phones delivered by them recently and both times I've opened my door to go to work in the morning and am finding a package just sitting there... I'm not sure he realises why a signature is actually required.


We have very occasionally had the same thing, but I don't recall what courier companies. I think maybe in some cases that if they are busy and have made past deliveries to the property and so one is known to them, and maybe had a few short friendly chats in the past, or the place does not look like the local gang headquarters they will leave the signing undone and take the risk. Some of the drivers must swap notes about recipients too as a new driver turned up here one day and while chatting mentioned that he had been told by another that there was a watch dog here.

Or, maybe they just forgot, but as I am not perfect like many here, and also don't spend my time pondering over trivial things to whinge, whine and bitch about Wink, I have forgotten if that was likely or not Smile.

EDIT: Yeah, agree with what Jeff and Cambo have said too. Along those lines a family member who has a large retail business which his young daughter will take over in the future, he got his daughter a job in a face to face service role in a big chain to "break her in".

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