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Wannabe Geek


Topic # 116474 30-Apr-2013 12:08
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I know that Tomizone are now in all the Starbucks providing internet access but after my last experience with them I wouldn't hand over credit card details. I gave my credit card details thinking that it would be secure and safe, however I was triple charged. At the time I was actually fine with this as I thought Tomizone were a reputable company that would refund me as their system charged me 3 times. However I was wrong, I was meant to hear back from the general manager who I think is a guy called Steve Simms. But I didn't and they kept the money, as long as you don't hand over credit card details to them you should be fine and stay on the free connection provided by Starbucks, but be careful if you do. You can see the little help the Tomizone staff provided me below... 


From: Claire <notifications-support@tomizone.com>
Date: Fri, Apr 5, 2013 at 12:07 PM

##- Please type your reply above this line -## 
Claire (Support)

Apr 05 14:07 (NZDT)

I will escalate this issue to our general manager but I would like to advise you that he is currently travelling for business and will be back in the office early next week.

Kind regards

Claire

 

 
 
Apr 05 13:19 (NZDT)
Hi Patrick,

It's 100% your fault, your system failed yet over charged me. Please have
your general manager get in touch with me.

I will be escalating this issue if you don't resolve it.

 
On Fri, Apr 5, 2013 at 11:11 AM, Patrick <notifications-support@tomizone.com
> wrote:
 
Patrick (Support)

Apr 05 13:11 (NZDT)

I am unable to authorise a refund in this case, I have talked to our General Manager and he will not authorise a refund as it is not a fault with our service here. Your voucher is still available for use when you would like to use it.


Patrick
 
Apr 03 12:19 (NZDT)

Hi Patrick,

That doesn't work for me as I only needed the one voucher.

Can you confirm that I will get a refund on my credit card?

 
 
Patrick (Support)

Apr 02 18:40 (NZDT)

Thankyou for your recent contact with our support staff by phone. Here is the voucher code if you forgot it: X8E EEW 2VE


Patrick
 
 

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BDFL - Memuneh
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  Reply # 807951 30-Apr-2013 12:19
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We don't look happily at soapbox posts on Geekzone. They are usually one sided and we don't know all the circumstances around events. 

You should contact your credit card company and ask for a chargeback.






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Wannabe Geek


  Reply # 807954 30-Apr-2013 12:32
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Yea, I still have to call the bank. I just wanted all geeks to know the pain of some of these companies. Hopefully portable wifi devices pick up and kill off cafe style wifi connections in general. Once NZ has better 4g coverage portable wifi hotspots are the way to go, then we just need one for roaming.  

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  Reply # 807955 30-Apr-2013 12:34
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There's your answer right there. If you're a local you just need a smartphone with Internet Sharing and that will be A LOT cheaper than any paid for WiFi hotspot service.




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  Reply # 808258 30-Apr-2013 21:08
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I have used tomizone no problems. From the details provided in your post there is not enough information to work out what might have happened in your particular circumstances. It appears they did not follow through on a commitment to contact you but that is about it, bad as that is I agree.

Your post is not a request for assistance, and as a warning it is virtually useless.

You could be a lot more specific abou the sequence of events if you wanted assistance to resolve the issue.

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  Reply # 810094 2-May-2013 11:41
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Hi - I've followed this up with our team at Tomizone. We understand the circumstances for the multiple purchases made by this user and our team will be communicating further on this matter directly rather than forum board threads. It is correct to say there are two sides to a story and appreciate the "soapbox" comment from Mauricio. Thanks.

Steve Simms
CEO / Co-Founder
Tomizone

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