Best/Worst isp Provider on FairGo

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raytaylor

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#814799 9-May-2013 21:00

maverick:
raytaylor: I have a feeling that telecom or Telstra Clear (vodafone) will come out near the top.
World Exchange and Slingshot will probably come out down low.

Care to back that up with reasons ?

I still havent watched it yet but i am basing it on historic results. Slingshot has had a few bad encounters with fair go, to the point where i think they are on their "bad wall" or whatever they call it over a woman who requested her phone number to be kept out of the telephone directory and they went and added her anyway resulting in her being harassed to the point where she had to change the locks on her windows and doors. Also the telemarketing department has caused a few problems for them too.

Its just an educated guess based on history. As i said above, i personally love slingshot but am guessing that they will come down low because this is a consumer tv show test - something they dont excel at.

Compass - I am basing this on personal experience on behalf of helping clients who use them.

Telstra clear has had a pretty good reputation in the past with a good helpdesk. Telecom has made strides in the last few years, though recent yahoo problems may cause an issue there.

Edit: was meaning compass not xnet/wxc

Ray Taylor

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maverick

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WorldxChange

#814946 10-May-2013 05:59

raytaylor:
maverick:
raytaylor: I have a feeling that telecom or Telstra Clear (vodafone) will come out near the top.
World Exchange and Slingshot will probably come out down low.

Care to back that up with reasons ?

Its just an educated guess based on history. As i said above, i personally love slingshot but am guessing that they will come down low because this is a consumer tv show test - something they dont excel at.

World exchange - I am basing this on personal experience on behalf of helping clients who use them.

Again I ask care to back this up with some reasons for this statement, Never seen you post anything on behalf of "your clients" with anything we deliver and pretty sure I don't see a ray Taylor in our system as someone that can act on behalf of our customers, feel free to correct if I'm wrong.

I don't think you will have every seen us on any wall of shame (fair Go- Close UP etc) either our customer base is not as large as Slingshot or Orcon but it is still large and not insignificant, we have been running for 15 years as company and our incidents of poor service to a customer will be extremely low,

We have never offered the cheapest option but we have always offered quality product offerings and service, you will find you will not see a lot of negatives around what we deliver.

You always have fan boys and haters but random statements quoted in forums tend to annoy me sometimes when there is not a lot of facts behind the statements.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

pctek

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#814964 10-May-2013 07:32

I rate Xnet up their with Actrix and Snap.

Slingshot - too many complaints.....not mine...
Orcon I think went downhill in the last few years, especially since the outsourcing of the helpdesk.

Telecom, they're great, you can avoid Manila, just ask for accounts, gets you to NZ people who know what they're doing.

Telstra - had the misfortune to work there once - in the problems fix dept. What an incredible joke that was, they don't have people fixing the whole problem, it's split into bits, no-one has any idea of what they are actually doing, push button A, enter selection B type of thing. Get it wrong and it causes another error.

Well, I should say used to - seeing as Vodafone now owns them.....

Not that that is much of an improvemnt, I had several issues with their service, went on and on and trying to get it resolved, you just go round and round in circles getting nowhere.
I gave up in the end and moved.

Then they billed me for various calls and things AFTER I'd gone....and had been using new company for those time periods.

I've dealt with quite a few ISPs on behalf on customers - Xnet was always good.

raytaylor

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#815058 10-May-2013 10:23

maverick:
Again I ask care to back this up with some reasons for this statement,

Sorry maverick - i just realized world exchange is xnet - and we have a few residential clients using xnet and they are pretty good.

I however was thinking of Compass.

My most recent encounter with them was on behalf of an elderly man who was promised faster speeds than telecom by a telemarketer who he didnt speak very good english and my client found the telemarketer hard to understand.
Anyhow trying to get any decent speed (more than 100kBps) was difficult when the line still synced at 14mbits and telecom could deliver a megabyte per second.

Regarding not seeing my name as an authority on any accounts: I would never ask to be placed on a client's account as an authority, unless they were a business client and management had specifically asked for it. I know of only one where its a vodafone account and i am listed purely because they have 3 site branches that i could get called to and the manager is usually not on site at the time.
I prefer the account holder to simply give me temporary permission by answering their security question and then handing the phone back to me when i need to talk to a helpdesk on their behalf.

Ray Taylor

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maverick

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WorldxChange

#815080 10-May-2013 10:50

Thanks for clarifying Ray appreciate that

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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