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networkn:Dunnersfella:insane: TLDR;
I used to work for DSE many years ago, the commission was 1.5% of profit made, meaning you didn't get much, and the area managers constantly pushed us to sell the extended warranties.
And that figure explains the churn you see from Dick Smith staff...
It would have to be one of the lowest commission rates out there in the electronics retail game?
1.5% of profit - wow.
I think he must mean 1.5% of value of the item.
insane: Hard to understand why they went into big ticket items.
JimmyH: I used to love DSE and wandered in their at least once a week during my lunchtime walks. Brought a lot of stuff over the years too - $700 radio scanner, games console, early DVD recorder, two cellphones, tons of components/cables/wire/blank disks etc. They had interesting stuff and knowledgeable staff and I was forever picking stuff up - one of my colleagues used to joke that I was the Wellington Dick Smith Product Tester.
Now they have gone uber-consumer (kind of like a Metro Noel Leemings). They seem to have a limited range of stuff, which is generally more expensive than the competition and of no interest to me, staff who barely understand what they are selling, and no interest in customer service.
Whatifthespacekeyhadneverbeeninvented?
dsnz1: Get ready for extra pushy sales people, dick smith is only going to give their sales people any commission if 15% of their sales have extended warranties on them. so long as the item is over $50 and doesnt already have a 3 years or more warranty they need to sell extended warranties on 15% of sales or they get no commission for two weeks.
If you have thoughts they had a customer service feedback email feedback@dicksmith.co.nz
With such a good consumer guarantees act here extended warranties shouldnt be pushed onto people.
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I've been on Geekzone over 16 years..... Time flies....
JimmyH: Trouble was, even with vouchers burning a hole in my pocket, I couldn't find anything I actually wanted.
macuser: Little while ago I went into DSE to check the prices of a new mouse, an impulse purchase so I didn't have time to price check all the retailers online. The MS Touch Mouse was there for $110 or so - figured I may as well check Bond&Bond that was next door, found the same mouse for $55.
Dunnersfella:macuser: Little while ago I went into DSE to check the prices of a new mouse, an impulse purchase so I didn't have time to price check all the retailers online. The MS Touch Mouse was there for $110 or so - figured I may as well check Bond&Bond that was next door, found the same mouse for $55.
Of course Bond & Bond's were going out of business around then, so they would have been running everything at cost (or there-abouts) in order to drop stock holding / liquidate...
macuser: Little while ago I went into DSE to check the prices of a new mouse, an impulse purchase so I didn't have time to price check all the retailers online. The MS Touch Mouse was there for $110 or so - figured I may as well check Bond&Bond that was next door, found the same mouse for $55.
I did buy my Envy x2 from DSE a couple months ago though as it was far cheaper than the competition on an easter sale. I do normally find their prices consistently higher for run of the mill products.
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