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mattwnz
16852 posts

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  #823561 22-May-2013 14:24
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Companies don't have to accept jobs. But I think it is common courtesy to give a good reason for not accepting the work. But as others have said, you often don't hear back from them. They will come to do the quote, and then you never receive anything. Also if they thought you could be difficult to work for, this can be another reason for turning down work.

I have had contractors who were not prepared to do work due to the type of work, so it is common place. It does often depend on how busy the business is. They must be doing pretty well to turn down work though so, move onto another company. There are heaps of them. Best to get a contractor from word of mouth. I have never been let down by a word of mouth contractor. But I have been when searching for one from the yellow pages. Don't go for the one with the biggest advert.

Xile

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  #823571 22-May-2013 14:58
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What floor are you on? A heatpump requires an outside unit, access to electricity and somewhere to drain condensation. They also need to pass through the exterior wall. How would you see those things be provided in your situation?  (Just asking).


Provided without any issues according to the guy who came yesterday and provided a very reasonable quote (which will in all likelyhood be accepted).

 
 
 
 


mattwnz
16852 posts

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  #823572 22-May-2013 15:01
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Xile:
What floor are you on? A heatpump requires an outside unit, access to electricity and somewhere to drain condensation. They also need to pass through the exterior wall. How would you see those things be provided in your situation?  (Just asking).


Provided without any issues according to the guy who came yesterday and provided a very reasonable quote (which will in all likelyhood be accepted).


Was the one that was declined, one that was recommended by the manufacturer? If so, you could contact them, to see why their heatpump and installer was unable to be installed in your building by the installer.

khull
1245 posts

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  #823644 22-May-2013 16:49
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To be honest I think that was fair -

People probably get quotes from multiple companies, but not necessarily call them back to decline their offer.

nickb99
128 posts

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  #823655 22-May-2013 17:17
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This kind of thing was the bane of my life when I owned a coffee shop in Auckland. Too much demand, too few contractors. I agree with the posters who said at least the guy was nice enough to call you to decline. I lost count of the times I booked in a contractor and they never showed. Highlight was the refrigeration company who did not want to come out to do a simple service because "you are in the city...there won't be anywhere to park".

The points about estimates often being a waste of time are not true. You can look at them that way of course, but a smarter contractor might have said;

(1) I can win the install work.
(2) I can then (likely) get a regular annual maintenance job from them too.
(3) If I do a good job then the guy might refer me to his neighbours.
(4) I can leaflet drop the surrounding apartments while I am inside, maybe get some more work while I am there.
(5) I'll do the install only at the owners risk, and they have satisfied the body corporate. And then if they are wrong, I can charge them again to make it good.

Looking at just the value of the initial install is a little small minded, IMHO.

Batman
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  #823666 22-May-2013 17:22
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nickb99: This kind of thing was the bane of my life when I owned a coffee shop in Auckland. Too much demand, too few contractors. I agree with the posters who said at least the guy was nice enough to call you to decline. I lost count of the times I booked in a contractor and they never showed. Highlight was the refrigeration company who did not want to come out to do a simple service because "you are in the city...there won't be anywhere to park".

The points about estimates often being a waste of time are not true. You can look at them that way of course, but a smarter contractor might have said;

(1) I can win the install work.
(2) I can then (likely) get a regular annual maintenance job from them too.
(3) If I do a good job then the guy might refer me to his neighbours.
(4) I can leaflet drop the surrounding apartments while I am inside, maybe get some more work while I am there.
(5) I'll do the install only at the owners risk, and they have satisfied the body corporate. And then if they are wrong, I can charge them again to make it good.

Looking at just the value of the initial install is a little small minded, IMHO.


if you were looking for jobs then yes

if you ar snowed under and booked out 1 month ahead then ... think again!




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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