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andrewbnz

57 posts

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#127364 7-Aug-2013 19:53
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I stay at a Hilton Hotel A while back, I made the mistake of Joining their Hilton Honors program. After receiving their emails for awhile and seeing no content that interested me I decided to unsubscribe to the emails using the link they provided. I got a confirmation....

UNSUBSCRIBE CONFIRMED
We are sorry to see you go! <myemailaddress> has been unsubscribed. Please allow up to 10 business days for processing your request. You will continue to receive transactional email messages, such as reservation confirmations.


Despite this I have continued to receive their emails and have gone through this process over 10 times and still receive their emails. A quick Google search shows this is a common problem with people worldwide saying it is impossible to unsubscribe from Hiltons emails.

I have set up a filter which sends these emails straight to the trash now. However I believe it is important to hold companies accountable and as such have reported Hilton to the Antispam devision of the Department of Internal Affairs while I doubt any action will be taken if enough people complain something might happen.

Has anyone else experienced this kind of behaviour from Hilton or any other company?

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johnr
19282 posts

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  #873463 7-Aug-2013 19:57
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Complain to the DIA then and they do act on complaints, I had 2 staff fly up from Wellington and interview me over a complaint

http://www.dia.govt.nz/services-anti-spam-index

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sbiddle
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  #873471 7-Aug-2013 20:09
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Hilton's unsubscribe system is munted. I eventually had to complain to them on twitter to get unsubscribed because nothing else worked.

It'll be interesting to see what DIA say - clearly the issue is their unsubscribe system broken.

johnr
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  #873478 7-Aug-2013 20:13
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I know someone that complained to the DIA about Apple and DIA followed up on that as well



blakamin
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  #873482 7-Aug-2013 20:17
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johnr: I know someone that complained to the DIA about Apple and DIA followed up on that as well


If you do that these days, you'd wanna be quick, or mini-obama (John Key) might try to veto it ;-P

andrewbnz

57 posts

Master Geek


  #873488 7-Aug-2013 20:19
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Thanks, I have sent a complaint through to the DIA and have also contacted Hilton via twitter and got a response within 20mins. Amazing they only want to help when you complain in public.

SaltyNZ
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  #873629 8-Aug-2013 06:39
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I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.




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These comments are my own and do not represent the opinions of 2degrees.


kiwitrc
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  #873631 8-Aug-2013 06:56
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SaltyNZ: I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.


You mean honour :)

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