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  Reply # 895092 13-Sep-2013 08:42
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I'd escalate to the owner/founder of Xero, Rod Drury, this is a ridiculous situation.




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  Reply # 895102 13-Sep-2013 09:11
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I started swinging the word "freshbooks" around in association with feature requests to anyone i spoke to who worked at xero, or knew someone that worked there.

Few weeks later, xero says "client portal coming in next update"

But it was too late, i had designed my entire system around freshbooks by then simply because it had a client portal for customers to go in and view their balance with emailed links to live invoices instead of attached pdfs




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  Reply # 895103 13-Sep-2013 09:14
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Rod here from Xero.

 

We don't monitor this forum. Best to comment on our blog or community.

However ...

We don't comment on specific customer disputes. 

But of course we have a rigorous dispute process in place which we have worked with external legal advisors on. It's an interesting issue and we've invested a lot in establishing a process consistent with the legal framework.

These situations can be quite complex and often the situation is often much less clear than one side would portray. Hence why there is a dispute.  

We don't act as a judge, we need to obey the legal framework and dispute procedures. 

I understand this dispute is in this process and all parties have been communicated with.

Won't be responding further on this.

Rod









Xero (The world's easiest accounting system) | Xero Blog | 2009 Success & Survival Guide



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  Reply # 895114 13-Sep-2013 10:24
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This is actually a very common problem that a lot of companies seem to make when signing up for services. There should be a company policy that specifies that a specific email address is used whenever the company needs to sign up for anything. Personal email addresses, even ones owned by the company, shouldn't be used. Instead a special email address should be created and used for this sort of thing.

Even my own little company, with our two employees, has a separate email address that we use for sign-ups to keep them separate from our other emails.

These days there are so many online services that a company might want to avail themselves of and it just becomes a nightmare of tracking them and recording access details (usernames, passwords, etc).



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  Reply # 895153 13-Sep-2013 12:22
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Yay, I got a call from Xero, the guys that can help me with the export and import and they specialist in that area. Guess what, you can export data out of Xero but you cannot re-import the data, there is limited data that can be imported.

So the 2 other people that gave me empty promises at Xero stating that I could export that data and re-import it and all I'd have to do would be to setup bank feeds and API's again was WRONG!!!

I await a further call from Xero to explain the dispute process to me, apparently the accounts team deal with this, the same team that gave me false information from the start :/

So now it's to the courts, the slow and expensive procedure.





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  Reply # 895159 13-Sep-2013 12:26
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icepicknz: Yay, I got a call from Xero, the guys that can help me with the export and import and they specialist in that area. Guess what, you can export data out of Xero but you cannot re-import the data, there is limited data that can be imported.

So the 2 other people that gave me empty promises at Xero stating that I could export that data and re-import it and all I'd have to do would be to setup bank feeds and API's again was WRONG!!!

I await a further call from Xero to explain the dispute process to me, apparently the accounts team deal with this, the same team that gave me false information from the start :/

So now it's to the courts, the slow and expensive procedure.



Ugh I really feel for you. Nightmare.

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  Reply # 895180 13-Sep-2013 12:55
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This whole process might have been helped (probably not solved) by a contract clause stating that all online accounts for the company, belong to the company, and must be transferred to a company representative without delay upon exit.

There are stacks of online services that are targeted at single consumers but used by companies (facebook, twitter, etc). I believe these services usually legally belong to the person who created them.

I personally think our grandchildren might finally master online privacy and ownership issues. Until then, we get to learn the hard way.




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  Reply # 895181 13-Sep-2013 12:58
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andrewNZ: This whole process might have been helped (probably not solved) by a contract clause stating that all online accounts for the company, belong to the company, and must be transferred to a company representative without delay upon exit.

There are stacks of online services that are targeted at single consumers but used by companies (facebook, twitter, etc). I believe these services usually legally belong to the person who created them.

I personally think our grandchildren might finally master online privacy and ownership issues. Until then, we get to learn the hard way.


Take Adobe Cloud Services which unless you choose teams, belongs to the individual and the IP created also belongs to the individual, so even if you only have 1 user in the company make sure you get a teams account.

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  Reply # 895213 13-Sep-2013 13:48
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icepicknz: Yay, I got a call from Xero, the guys that can help me with the export and import and they specialist in that area. Guess what, you can export data out of Xero but you cannot re-import the data, there is limited data that can be imported.

So the 2 other people that gave me empty promises at Xero stating that I could export that data and re-import it and all I'd have to do would be to setup bank feeds and API's again was WRONG!!!

I await a further call from Xero to explain the dispute process to me, apparently the accounts team deal with this, the same team that gave me false information from the start :/

So now it's to the courts, the slow and expensive procedure.



IANAL, but I would have thought that the account would be using the GST number of the company, and would be in the companies own name. So a letter of authentication on the company letter head and signed by one of the current directors along with a copy of their drivers license could be enough?. (even if there is a charge for the manual authentication as I am sure it can take a lot of time do do the checking). How do other companies handle this sort of issue when someones email gets changed, and they no longer have access to that email account?

You should possibly also contact the IRD or your accountant to see if they have any ideas, as your accountant may have come across this sort of problem before.

The import and export function sounds like a waste of time if there are limitations. Have you asked them if they can replicate the account under a new account, so there is a second copy, even if they have to do it manually? Or is it a data ownership issue?

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  Reply # 895215 13-Sep-2013 13:51
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andrewNZ: This whole process might have been helped (probably not solved) by a contract clause stating that all online accounts for the company, belong to the company, and must be transferred to a company representative without delay upon exit.

There are stacks of online services that are targeted at single consumers but used by companies (facebook, twitter, etc). I believe these services usually legally belong to the person who created them.

I personally think our grandchildren might finally master online privacy and ownership issues. Until then, we get to learn the hard way.


 

At least with Facebook you can set other people, that have liked the business page, as an admin/manager so they also have full control of the account.





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  Reply # 895218 13-Sep-2013 13:55
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CYaBro:
andrewNZ: This whole process might have been helped (probably not solved) by a contract clause stating that all online accounts for the company, belong to the company, and must be transferred to a company representative without delay upon exit.

There are stacks of online services that are targeted at single consumers but used by companies (facebook, twitter, etc). I believe these services usually legally belong to the person who created them.

I personally think our grandchildren might finally master online privacy and ownership issues. Until then, we get to learn the hard way.


At least with Facebook you can set other people, that have liked the business page, as an admin/manager so they also have full control of the account.



But can't they also revoke access? 



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  Reply # 895244 13-Sep-2013 14:24
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Ouch, it just hit nbr.co.nz from the looks of things




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  Reply # 895247 13-Sep-2013 14:26
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icepicknz: Ouch, it just hit nbr.co.nz from the looks of things


When did nbr.co.nz start requiring a paid subcription?

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  Reply # 895375 13-Sep-2013 17:36
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networkn:
icepicknz: Ouch, it just hit nbr.co.nz from the looks of things


When did nbr.co.nz start requiring a paid subcription?


It's been  semi subscription for a few years . I read interest.co.nz too, which is totally free, and they also have some interesting videos.

Anyone know what the article says?

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  Reply # 895376 13-Sep-2013 17:39
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mattwnz:
networkn:
icepicknz: Ouch, it just hit nbr.co.nz from the looks of things


When did nbr.co.nz start requiring a paid subcription?


It's been  semi subscription for a few years . I read interest.co.nz too, which is totally free, and they also have some interesting videos.

Anyone know what the article says?


Yah I'd be curious to know as well.

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