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3975 posts

Uber Geek
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Topic # 132221 13-Oct-2013 19:44
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Mum bought printer from DSE which turned out to be faulty. 

Returned it the next day, but DSE won't give a refund without the original packaging. DSE wanted to send it to the service center. 

For a brand new, unused printer!!!

Anyway, luckily still had the packaging, although it was a major hassle as she lives in the country and knows little about computer stuff and I was only around for a couple of days to help out. 

I've never come across such a policy before.   Maybe OK if they were restocking the goods perhaps, but for a faulty unit? I've returned faulty goods to Harvey Norman/Noel leeming before without the packaging and they were fine.


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118 posts

Master Geek
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  Reply # 914469 13-Oct-2013 21:39
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According to the Ministry of Consumer Affairs:
"Can the trader reduce my refund because I cannot return the goods in their original packaging?
No. The Act entitles you to a refund of the amount you paid. In our view it is reasonable that packaging might be broken or thrown away before a fault is discovered."
Source: Page 28 of https://www.consumeraffairs.govt.nz/pdf-library/publications/Your-Consumer-Rights--Goods.pdf

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