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Uber Geek
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  Reply # 919537 22-Oct-2013 09:25
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Yah a customer once told me about the curve of satisfaction. I am awaiting his invoice. I will pay it, I won't draw it out, but I intend by return payment to make note of his uncalled for pointed comments and the delay in sending the invoice.

BTR yes, this was my point too, if people owe me money I may not chase immediately but I will always follow up regularly.

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Ultimate Geek
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  Reply # 919551 22-Oct-2013 09:49
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Reading the OP I wasn't clear whether the new invoice contained a breakdown of services provided for the work done x years ago or just the total amount 'owed'.

Make sure you get an itemised invoice for the work previously done, as you want to make sure the previous bill hasn't been 'inflated' by late payment charges etc.

Also, if you have proof (old emails etc) that you attempted to follow up on the previous invoice or a quote for the previous work then that would be good. The more evidence/documentation you can provide the better position you are in.

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