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  # 961361 5-Jan-2014 08:16
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turnin: their business relies on public participation. Without it they close. Intentionally misleading the public by advertising goods with low stock levels is a popular practice and the solutions I suggested could make an impact. Can you improve on it ?


Define and quantify low stock?
Are you saying they cannot advertise to sellout diminished stock? If so goodbye sales.
I see no problem with keeping their inventory confidential, it is commercially sensitive.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 961364 5-Jan-2014 08:31
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KiwiNZ:
turnin: their business relies on public participation. Without it they close. Intentionally misleading the public by advertising goods with low stock levels is a popular practice and the solutions I suggested could make an impact. Can you improve on it ?


Define and quantify low stock?
Are you saying they cannot advertise to sellout diminished stock? If so goodbye sales.
I see no problem with keeping their inventory confidential, it is commercially sensitive.


No. Im saying that if a store advertises a product ,as large chains have historically done , to get you in store then they should disclose stock levels when asked. Why are you asking me to define and quantify low stock. ?

 
 
 
 


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  # 961365 5-Jan-2014 08:39
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turnin:
KiwiNZ:
turnin: their business relies on public participation. Without it they close. Intentionally misleading the public by advertising goods with low stock levels is a popular practice and the solutions I suggested could make an impact. Can you improve on it ?


Define and quantify low stock?
Are you saying they cannot advertise to sellout diminished stock? If so goodbye sales.
I see no problem with keeping their inventory confidential, it is commercially sensitive.


No. Im saying that if a store advertises a product ,as large chains have historically done , to get you in store then they should disclose stock levels when asked. Why are you asking me to define and quantify low stock. ?


I was asking you to define low stock as you were intimating they shouldn't advertise if they have low stock.

If you are at the store to purchase product A and they have one why would you need to know what their stock level is?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 961366 5-Jan-2014 08:48
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KiwiNZ:
Geektastic:
Rikkitic:
Dunnersfella:
Rikkitic:
 Regardless of who does it, the policy is still stupid and short-sighted, calculated just to anger people. 


I think you may be pushing the boat out a little to far here...
You may be right but as I said earlier, I live a long way from town. Maybe this policy can be justified for those who live around the corner from the shop and can easily pop in, but for people like me it is pure discrimination. I have lived in different countries around the world and I have never encountered anything like this anywhere before. Normal businesses are eager to sell things to their customers and go out of their way to provide customer service. Here you have franchises that control everything centrally and dream up stupid one-size-fits-all policies like this. I stand by what I have said on the subject.


I tend to agree. I am sure Costco, John Lewis, Tescos, Ikea etc all have these same issues yet they would rarely if ever refuse to answer a customer query.


Of course they wouldn't, I hear they have harps playing in every store. Its just the colonies that do things sooooo badly


Costco is in one of the colonies. So is Amazon. So is Zappos. Etc





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  # 961370 5-Jan-2014 09:08
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Geektastic:
KiwiNZ:
Geektastic:
Rikkitic:
Dunnersfella:
Rikkitic:
 Regardless of who does it, the policy is still stupid and short-sighted, calculated just to anger people. 


I think you may be pushing the boat out a little to far here...
You may be right but as I said earlier, I live a long way from town. Maybe this policy can be justified for those who live around the corner from the shop and can easily pop in, but for people like me it is pure discrimination. I have lived in different countries around the world and I have never encountered anything like this anywhere before. Normal businesses are eager to sell things to their customers and go out of their way to provide customer service. Here you have franchises that control everything centrally and dream up stupid one-size-fits-all policies like this. I stand by what I have said on the subject.


I tend to agree. I am sure Costco, John Lewis, Tescos, Ikea etc all have these same issues yet they would rarely if ever refuse to answer a customer query.


Of course they wouldn't, I hear they have harps playing in every store. Its just the colonies that do things sooooo badly


Costco is in one of the colonies. So is Amazon. So is Zappos. Etc


Maybe your distain is just for the South Pacific colonies, your history would suggest this.

My point is there are a great percentage of NZ companies and organisation that do it very very well. 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


509 posts

Ultimate Geek
+1 received by user: 155
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  # 961372 5-Jan-2014 09:14
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KiwiNZ:
turnin:
KiwiNZ:
turnin: their business relies on public participation. Without it they close. Intentionally misleading the public by advertising goods with low stock levels is a popular practice and the solutions I suggested could make an impact. Can you improve on it ?


Define and quantify low stock?
Are you saying they cannot advertise to sellout diminished stock? If so goodbye sales.
I see no problem with keeping their inventory confidential, it is commercially sensitive.


No. Im saying that if a store advertises a product ,as large chains have historically done , to get you in store then they should disclose stock levels when asked. Why are you asking me to define and quantify low stock. ?


I was asking you to define low stock as you were intimating they shouldn't advertise if they have low stock.

If you are at the store to purchase product A and they have one why would you need to know what their stock level is?


Oh deah, we are probably not at the store when asking about the stock levels, (The OP was refused upon enquiring by phone ) so, we might be at home, in front of the computer, on the phone etc. More than likely we are reading a pamphlet that is advertising a heavily discounted product on the front page and more than likely the store will have a very small number of  them in stock. It's an old trick to get you in store.  We all recognise this.

It's a no brainer to tell a customer whether you have a product in stock.  


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  # 961404 5-Jan-2014 10:35
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I struggle with the logic of not disclosing.

If I enquire about stock, you don't have any but refuse to disclose this, so I make a special trip in only to discover this - then I won't be very happy with you. Nor will I be terribly kindly disposed to shop with you in the future. Especially if I twig that you have gratuitously had me go out of my way to make a pointless trip.

What's wrong with telling me over the phone:
- sorry we don't have any;
- sorry we don't have any (but branch XXX) does;
- we only have a couple left, so I can't guarantee we will have them when you get here; or
- Yup, we have plenty on the shelf.

It's basic customer friendliness. Which is kind of important if you want repeat business.

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  # 961434 5-Jan-2014 11:12
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JimmyH: I struggle with the logic of not disclosing.

If I enquire about stock, you don't have any but refuse to disclose this, so I make a special trip in only to discover this - then I won't be very happy with you. Nor will I be terribly kindly disposed to shop with you in the future. Especially if I twig that you have gratuitously had me go out of my way to make a pointless trip.

What's wrong with telling me over the phone:
- sorry we don't have any;
- sorry we don't have any (but branch XXX) does;
- we only have a couple left, so I can't guarantee we will have them when you get here; or
- Yup, we have plenty on the shelf.

It's basic customer friendliness. Which is kind of important if you want repeat business.

 



Completely 100% agree. This is what they do anywhere else in the world. My complaint is not that I drive all the way to town and then discover the item is gone. I can live with that. My complaint is that they refuse to even tell me if the item is in the shop when I ring. They don't have to tell me how many they have in stock, though that would be helpful. Just tell me if there is one there at all to help me decide if it is worth using a quarter tank of petrol and half my day to come into town on a fool's errand. I absolutely do not see why this is such a problem for them. It is a stupid policy dreamt up by a stupid executive who never stopped to think that maybe everyone doesn't happen to live just around the corner.

 





I reject your reality and substitute my own. - Adam Savage
 


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  # 961440 5-Jan-2014 11:39
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KiwiNZ:
Geektastic:
KiwiNZ:
Geektastic:
Rikkitic:
Dunnersfella:
Rikkitic:
 Regardless of who does it, the policy is still stupid and short-sighted, calculated just to anger people. 


I think you may be pushing the boat out a little to far here...
You may be right but as I said earlier, I live a long way from town. Maybe this policy can be justified for those who live around the corner from the shop and can easily pop in, but for people like me it is pure discrimination. I have lived in different countries around the world and I have never encountered anything like this anywhere before. Normal businesses are eager to sell things to their customers and go out of their way to provide customer service. Here you have franchises that control everything centrally and dream up stupid one-size-fits-all policies like this. I stand by what I have said on the subject.


I tend to agree. I am sure Costco, John Lewis, Tescos, Ikea etc all have these same issues yet they would rarely if ever refuse to answer a customer query.


Of course they wouldn't, I hear they have harps playing in every store. Its just the colonies that do things sooooo badly


Costco is in one of the colonies. So is Amazon. So is Zappos. Etc


Maybe your distain is just for the South Pacific colonies, your history would suggest this.

My point is there are a great percentage of NZ companies and organisation that do it very very well. 


My disdain is for incompetence, the geographic location is not relevant. It's hardly my fault if low standards are common here.





13899 posts

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  # 961443 5-Jan-2014 11:43
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Geektastic:
KiwiNZ:
Geektastic:
KiwiNZ:
Geektastic:
Rikkitic:
Dunnersfella:
Rikkitic:
 Regardless of who does it, the policy is still stupid and short-sighted, calculated just to anger people. 


I think you may be pushing the boat out a little to far here...
You may be right but as I said earlier, I live a long way from town. Maybe this policy can be justified for those who live around the corner from the shop and can easily pop in, but for people like me it is pure discrimination. I have lived in different countries around the world and I have never encountered anything like this anywhere before. Normal businesses are eager to sell things to their customers and go out of their way to provide customer service. Here you have franchises that control everything centrally and dream up stupid one-size-fits-all policies like this. I stand by what I have said on the subject.


I tend to agree. I am sure Costco, John Lewis, Tescos, Ikea etc all have these same issues yet they would rarely if ever refuse to answer a customer query.


Of course they wouldn't, I hear they have harps playing in every store. Its just the colonies that do things sooooo badly


Costco is in one of the colonies. So is Amazon. So is Zappos. Etc


Maybe your distain is just for the South Pacific colonies, your history would suggest this.

My point is there are a great percentage of NZ companies and organisation that do it very very well. 


My disdain is for incompetence, the geographic location is not relevant. It's hardly my fault if low standards are common here.


In your opinion




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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