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# 141033 27-Feb-2014 16:43
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There's been word of a fairly nasty Chorus fibre cut around Browns Bay / Forrest Hill area on Auckland's North Shore... has anyone seen it? Got pix?

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  # 995626 27-Feb-2014 17:00
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Affecting about 5000 customers apparently, happened about 10.00 this morning. Not sure exactly where though.

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  # 995695 27-Feb-2014 18:06
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Castor Bay is also out due to this... i rang them today but they said no ETA on a fix, then tried to sell me an upgraded package :D

I dont believe they have no idea when it will fixed so the handling of the repair has been botched from a customer service point of view.

 
 
 
 


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  # 995711 27-Feb-2014 18:25
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arcon: Castor Bay is also out due to this... i rang them today but they said no ETA on a fix, then tried to sell me an upgraded package :D

I dont believe they have no idea when it will fixed so the handling of the repair has been botched from a customer service point of view.


Who are "they"?

I doubt Chorus would have tried to sell you an updated anything.


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  # 995790 27-Feb-2014 20:45
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I wonder where the cut is. Must be between the exchange and the backhaul network. I know they're doing a bunch of work on East Coast Rd near Mairangi Bay with the UFB rollout. I could always go for a drive and find out.

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  # 995796 27-Feb-2014 20:53
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Fibre was cut yes, Around 10AM.
Affecting Browns bay and Forrest Hill exchanges. All cabinets off each exchanges are down. Didnt not see any notification for the exchange building itself.

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  # 995799 27-Feb-2014 20:56
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Phones didn't appear to be down as we were ringing customers around those areas today notifying them of an outage :)




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  # 995800 27-Feb-2014 20:57
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I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)

 
 
 
 


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  # 995802 27-Feb-2014 20:59
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michaelmurfy: Phones didn't appear to be down as we were ringing customers around those areas today notifying them of an outage :)


I guess the cabinets are fed with fibre and copper? Either that or the exchange has redundant voice paths, but not for internet.

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  # 995805 27-Feb-2014 21:12
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It's on East Coast Rd between Constellation Drive and Hastings Rd in Mairangi Bay. Pretty major, they have 4 teams working on it, rolling new fibre feed and joining strands.

I didn't go and talk to them as they looked pretty busy, but it's where they were installing UFB ducting, so I'm guessing someone dug through it. I wouldn't be surprised if someone lost their job over it.


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  # 995841 27-Feb-2014 21:33
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Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)


That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent. 




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  # 995844 27-Feb-2014 21:38
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naggyman:
Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)


That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent. 


As for Chorus' sub-subcontractors swinging diggers and horizontal drilling...

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  # 995869 27-Feb-2014 22:07
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nickb800:
naggyman:
Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)


That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent. 


As for Chorus' sub-subcontractors swinging diggers and horizontal drilling...


Yup, should have been more specific. The UFB rollout team, especially the ducting work is sub contracted out and then sub contracted out again, so it's not "Chorus" per se

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  # 995870 27-Feb-2014 22:12
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They have to overlay 500-700m of fibre to resolve the issue, Going to be a long night for the CHorus team!


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  # 995872 27-Feb-2014 22:15
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That is some serious work for one bit of "spade fade"

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  # 995877 27-Feb-2014 22:30
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Interesting how the cut is causing issues for some users up here in Whangaparaoa on Slingshot but not others.




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