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395 posts

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  # 1016408 1-Apr-2014 10:22
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Well £199 in NZD is near on $400NZD. Shipping alone would be huge to get it from the UK to NZ (a guestimate of $150NZ is still probably on the low side) means $550. You're then going to get stung $130 by customs (according to whatsmyduty). So you're probably closer to $700.




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  # 1016415 1-Apr-2014 10:27
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TimA:
surfisup1000:
TimA: I would stay way clear of trademe for new items. The amount of times i know people that have a warranty claim and it gets denied or ignored...
Please do yourself a favor and go retail.


Doh! I just bought a new item off tradme ....its on the way already. the merchant did take credit card though, maybe that is a good sign that they are verified by the banks. 


Probably used the trademe checkout. Dont need to be no merchant.


I did not know that. 

So, traders can accept credit card without being properly vetted by the issuing bank? 

Does this mean that you do not get the usual credit card protection?

 
 
 
 


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  # 1016429 1-Apr-2014 10:59
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Get someone to drive up Franklin Road in Ponsonby. The number on their website (94) shows as a lawyers office on StreetView, but that Lawyers website does not have a street address, so she may have vacated sometime between the Google car prowling and now.

Still says they are very new, and I think the $1 'brochures' are a dodgy way of increasing feedback - who would buy a $1 e-brochure on choosing whiteware?

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Master Geek


  # 1016435 1-Apr-2014 11:10

I would not be confident about Eurotech Design honouring a warranty. Last year a dishwasher basically started to fall apart within warranty period, and Eurotech gave us a very hard time. They refused to honour the warranty after employing a local tradesman to assess the appliance. The local tradesman did not wish to lose their custom and gave a non-committal report. Next thing was we got an e-mail from Eurotech Design to say the dishwasher " had been damaged by use"! Had to go back to the retailer and, to the retailers credit, they made a point of honouring the warranty, especially after we pointed out that no-one had told us "not to use it"!

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  # 1016450 1-Apr-2014 11:42
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surfisup1000:
TimA:
surfisup1000:
TimA: I would stay way clear of trademe for new items. The amount of times i know people that have a warranty claim and it gets denied or ignored...
Please do yourself a favor and go retail.


Doh! I just bought a new item off tradme ....its on the way already. the merchant did take credit card though, maybe that is a good sign that they are verified by the banks. 


Probably used the trademe checkout. Dont need to be no merchant.


I did not know that. 

So, traders can accept credit card without being properly vetted by the issuing bank? 

Does this mean that you do not get the usual credit card protection?


It does not.  You can still chargeback a transaction if the product is not delivered or is significantly not as described, and Trademe would face a hefty inquiry/chargeback fee.  Alternatively, I'm sure if you contact Trademe with any concerns they will refund you if all goes pear shaped as they would want to avoid the chargeback hit.

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  # 1016456 1-Apr-2014 11:56
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Mark: I'm maybe being overly cautious, so I thought I'd see what you guys and girls think ...

I'd like a new gas over/hob and over on TradeMe there is a nice sounding item :

http://www.trademe.co.nz/Browse/Listing.aspx?id=712629810&permanent=0

But I've got an uneasy feeling about the seller after looking at their trade history, they've got a fair number of "Fantastic Trade!" reviews from $1.00 items (seems to just be a pamphlet sold again and again).

I've asked if I can pick up and pay at the same time, but they said I'd have to pay first .... am I being overly paranoid ?



I've some additional points about the risk of bidding on this auction:

 

  • They do appear to be exactly the same as an online retailer listed on a comparative shopping site. But I have seen traders copying another seller to seem more trustworthy. In this case if the means of communication is the same (e.g. email address or phone number) then that is additional assurance.
  • It is not common for an online site to take cash transactions because their payment systems are usually setup for online trading. The exceptions are usually because they also have a physical shop front of some sort which might even be selling out of their home.
  • I found only one online retailer of this product in NZ through Google search and PriceMe. I would usually avoid a brand or product that is only available through one outlet as you have fewer options for rectifying issues (e.g. harder to get parts).

It is worth checking out comparative shopping websites for alternatives as Trade Me auctions can be more expensive so it is worth checking before bidding:
priceme.co.nz
pricespy.co.nz

As others have pointed out it is not as "nice sounding" a product as you think. In some ways it is better to buy large items on Trade Me rather than smaller items:

 

  • Large heavy items are not normally posted so tracking and tracing them is easier.
  • Large items that cost hundreds or thousands of dollars usually involve electronic transactions that more easily traced and available as evidence in the event of a dispute.

[Edit to fix spelling mistake]


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  # 1016497 1-Apr-2014 12:17
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trig42: Get someone to drive up Franklin Road in Ponsonby. The number on their website (94) shows as a lawyers office on StreetView, but that Lawyers website does not have a street address, so she may have vacated sometime between the Google car prowling and now.

Still says they are very new, and I think the $1 'brochures' are a dodgy way of increasing feedback - who would buy a $1 e-brochure on choosing whiteware?


Maybe someone who wants to be one of the few in the world to have a bill from a lawyer of only $1?! ;-)





 
 
 
 


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  # 1016499 1-Apr-2014 12:19
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Kyanar:
surfisup1000:
TimA:
surfisup1000:
TimA: I would stay way clear of trademe for new items. The amount of times i know people that have a warranty claim and it gets denied or ignored...
Please do yourself a favor and go retail.


Doh! I just bought a new item off tradme ....its on the way already. the merchant did take credit card though, maybe that is a good sign that they are verified by the banks. 


Probably used the trademe checkout. Dont need to be no merchant.


I did not know that. 

So, traders can accept credit card without being properly vetted by the issuing bank? 

Does this mean that you do not get the usual credit card protection?


It does not.  You can still chargeback a transaction if the product is not delivered or is significantly not as described, and Trademe would face a hefty inquiry/chargeback fee.  Alternatively, I'm sure if you contact Trademe with any concerns they will refund you if all goes pear shaped as they would want to avoid the chargeback hit.


Personally I wouldn't bet money on Trade Me being of much assistance. Their business model appears to be very hands off - no responsibility, just hefty fees!





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  # 1016502 1-Apr-2014 12:29
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idle: I would not be confident about Eurotech Design honouring a warranty. Last year a dishwasher basically started to fall apart within warranty period, and Eurotech gave us a very hard time. They refused to honour the warranty after employing a local tradesman to assess the appliance. The local tradesman did not wish to lose their custom and gave a non-committal report. Next thing was we got an e-mail from Eurotech Design to say the dishwasher " had been damaged by use"! Had to go back to the retailer and, to the retailers credit, they made a point of honouring the warranty, especially after we pointed out that no-one had told us "not to use it"!


That doesn't surprise me greatly, but at least you have the CGA behind you.
I've never had to take something to the disputes tribunal - when the importer/retailer knows they have no chance, they generally cave in.
I get what you're saying about service agents - there's a potential conflict of interest there.  

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