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97 posts

Master Geek

#143546 18-Apr-2014 14:23
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Is it me or is Dick Smith in store on the decline?

Seem that their product in store range in becoming smaller, or less or a selection. I get the feeling the focus is moving towards online sales, and moving away from brick and mortar shops.

Good example would be, their sale the starts tomorrow appears to be an online sale. I don't know if that is the case fully, but the way it is promoted, appears to look that way.

If in store is on the decline, starting to wonder how much longer before the stores are reduced or shutdown. There was some speculation about this about a year ago I think it was through the news.

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5250 posts

Uber Geek


  #1485467 4-Feb-2016 22:23
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In a hundred years, those 56k modems will be a very expensive collector's item no doubt. tongue-out

1488 posts

Uber Geek
Inactive user

#1506684 5-Mar-2016 23:37
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Geektastic: I'd say within 2 years they will be toast and a fading memory if they carry on as now.




I think you posted that on 17 April 2014 so your prediction and timing of the demise has turned out 100% accurate. 



284 posts

Ultimate Geek

  #1535639 19-Apr-2016 14:31
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NZ Herald has an article that store closure dates have been set. The receivers have a pdf media release of them


New Zealand Last Day of Trade
Pukekohe DSE 19-Apr-16
New Plymouth DSE 24-Apr-16
Lyall Bay DSE 24-Apr-16
Hornby 24-Apr-16
Northwood DSE 24-Apr-16
Greymouth DSE 24-Apr-16
Onehunga DSE 26-Apr-16
Centre Place - Hamilton 26-Apr-16
Whakatane DSE 26-Apr-16
Tauranga DSE 26-Apr-16
Nelson DSE 26-Apr-16
Cumberland Street DSE 26-Apr-16
Dunedin DSE 26-Apr-16
Waipapa DSE 26-Apr-16
Kapiti DSE 26-Apr-16
Richmond DSE 26-Apr-16
Westgate DS 27-Apr-16
New Lynn DS 27-Apr-16
Rotorua DSE 27-Apr-16
Wanganui DSE 27-Apr-16
Mt Maunganui DSE 27-Apr-16
Henderson DSE 27-Apr-16
Blenheim DSE 27-Apr-16
Oamaru Dick Smith 27-Apr-16
Warkworth DSE 27-Apr-16
Albany Dick Smith 28-Apr-16
Whangarei DS 28-Apr-16
Takanini DS 28-Apr-16
Karangahape Rd DSE 28-Apr-16
Napier DSE 28-Apr-16
Timaru DSE 28-Apr-16
Ashburton DSE 28-Apr-16
Taupo DSE 28-Apr-16
Hastings DSE 28-Apr-16
Queen Street 28-Apr-16
St Lukes Dick Smith 29-Apr-16
Botany Downs DS 29-Apr-16
Te Awa - Hamilton DSE 29-Apr-16
Five Mile Queenstown 29-Apr-16
Takapuna DS 29-Apr-16
Featherston Street 29-Apr-16
Porirua DSE 29-Apr-16
Manners Mall DSE 29-Apr-16
Newmarket DS 29-Apr-16
Hamilton DSL 29-Apr-16
Ronwood Ave DSL 29-Apr-16
Johnsonville DSE 29-Apr-16
Upper Hutt DSE 29-Apr-16
The Palms - Christchurch 29-Apr-16
Gisborne DSE 29-Apr-16
Sylvia Park DSL 29-Apr-16
Rangitikei St DSL 29-Apr-16
Riccarton DSL 29-Apr-16
Queensgate DSL 29-Apr-16
Auckland Central 29-Apr-16


326 posts

Ultimate Geek

  #1556010 20-May-2016 10:12
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OK, so... 


In January 2015 my daughter used the money she got from relatives for Christmas, plus a top up from us, to buy an HP laptop from Dick Smith. In the last day or so it has developed a pretty major fault - it doesn't power on any more. She's tried a few tricks that she googled, but it's still a brick at this point.


I wasn't present when it was purchased, but knowing my daughter can be hard on things my wife paid extra for an extended warranty. HP's standard 12 month warranty ran out four months ago so now we're into the two year extended warranty period. In the warranty document it says:


Who is the insurer?
... The Dick Smith Premium Care Product Protection Plan is underwritten and issued by the Virginia Surety Company, Inc...  The Warranty Group Australasia Pty Ltd... [looking at the email address it's part of the same company as the underwriter] performs administrative policy functions on Our behalf...  Dick Smith Premium Care Product Protection Plan is distributed by DSE (NZ) LIMITED... 


Hassle-free cover
... If you have any problems with Your Covered Item once the Manufacturer's Warranty has expired simply contact [0800 number], or lodge a claim online at [underwriter/administrator's website].



I find it interesting that the DSE website doesn't seem to mention extended warranties though. All it says is:


Faulty Stock – Purchased on or before 4 January 2016
a) Non Dick Smith Branded Items
    The Receivers recommend that you contact the manufacturer directly...


Does this imply extended warranties are now worthless? If they were being honoured, wouldn't the website say to contact the underwriter/administrator?



The extended warranties still continue as normal :) If you contact them on the 0800 number they should get you sorted.

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