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  Reply # 1037259 5-May-2014 19:16
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Geektastic:
Kyanar: Another quality product:



Does it come in any other colours?


Not sure.  But I swear, web developers don't actually test their websites on computers that have Photoshop.

gzt

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  Reply # 1037391 5-May-2014 22:15
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Kyanar: Another quality product:



Once again they have unintentionally cornered the market in FkRALGerafgjkRDMRhrGG.

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  Reply # 1037423 5-May-2014 23:01
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mattwnz:
ubergeeknz:
Geektastic:
nate: I just don't see the business case for Wheedle.  What is going to make buyers and sellers swap away from the incumbent?

The tried and true excuse comes up that Kiwi's are sick of paying high transaction fees.  Well it doesn't seem like we are - just ask Zillion and Sella.


The thing that is missing is Ebay style buyer protection.

Introduce that and you may have something. At least until TM are forced to do it as well!


TM do actually offer this though, it's called SafeTrader.

edit: I realise it's not quite the same as ebay buyer protection, but that is probably not economical on such a relatively small scale.


The safe trader website doesn't look lme it has been updated since the 90's  based on it's design. I think they have also removed the link to it from the top navigation bar, so suspect it isn't used much.

Maybe if weedle setup an eBay protection system, and say they are the cheapest way to trade online, they would have a point of difference. It may mean that trademe may bring in such a system, bringing in competition to the market. Some regulation in this market also may be useful, to help bring in buyer protection. It appears quite a few people do get ripped off by sellers.


That's more or less what I was getting at, yes.





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  Reply # 1037483 6-May-2014 06:09
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mattwnz: It appears quite a few people do get ripped off by sellers.

Which is why Trademe have a trust and safety team who work hard to try and stop this sort of activity and seem to do quite well. They also have a good relationship with police, providing information for warrants (when properly requested) and 'expert' evidence in court. I'm not sure Wheedle have such a team (maybe someone in the know could clarify?) - they have a definite 'wild west' feel about them.

Edit: Fixed my tablets autocorrect.

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  Reply # 1037521 6-May-2014 09:20
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If anything it should take a model of how Aliexpress does it.
You pay when you buy, seller sends the product then once the buyer OK's it then the funds are released. If there is a problem the buyer/seller try to sort it out, if they can't then the website sorts it out.
They can then go on the attack with "it's safer than trademe"



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  Reply # 1037554 6-May-2014 10:26
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Ebay is better, simpler and more appealing.

"You’ll hear from us in 48 hours. If you still haven’t received your item, or it isn’t as described, we’ll refund your purchase price, plus the original shipping."





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  Reply # 1037704 6-May-2014 13:09
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Geektastic: Ebay is better, simpler and more appealing.

"You’ll hear from us in 48 hours. If you still haven’t received your item, or it isn’t as described, we’ll refund your purchase price, plus the original shipping."


Actually I have had both good and bad from Ebay, once money was refunded the next day when an item didnt turn up after a month. Of course the next day the item arrived so I had to inform it had done so and pay again. Another time when I got a bad vibe about a seller, I contacted them with 2 days to go ask them if I could get an extension on the time, didnt hear back after 24 hours., contacted them again and they didnt get back to me until after the claim time had expired.

They didnt want to know after that even after pointing out the previous unanswered requests. They then trollied out the dumbest person in the world to handle my subsequent enquiries (actually they have a large ward of them for such occasions). Luckily the item I ordered as new, turned up used, but was actually in good condition so it wasnt the end of the world and I gave up, but it was a good lesson.

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  Reply # 1037720 6-May-2014 13:49
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Dratsab:
mattwnz: It appears quite a few people do get ripped off by sellers.

Which is why Trademe have a trust and safety team who work hard to try and stop this sort of activity and seem to do quite well. They also have a good relationship with police, providing information for warrants (when properly requested) and 'expert' evidence in court. I'm not sure Wheels have such a team (maybe someone in the know could clarify?) - they have a definite 'wild west' feel about them. 

 

I have found the trademe staff to be pretty good. Have yet to have a trade where I was ripped off. Good to deal with people who have 95% + positive feedback. I think people who get ripped off are people who buy things that are too good to be true, as that is where you hear the most complaints about everything from services to products. I think it is all about greed, as you have someone who wants something for nearly nothing, and scammers who cater to this demand, and it isn't just one trademe that it occurs..

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  Reply # 1037730 6-May-2014 14:14
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Wonder how much money they have invested wasted with this site so far




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  Reply # 1037748 6-May-2014 14:52
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mattwnz:
Dratsab:
mattwnz: It appears quite a few people do get ripped off by sellers.

Which is why Trademe have a trust and safety team who work hard to try and stop this sort of activity and seem to do quite well. They also have a good relationship with police, providing information for warrants (when properly requested) and 'expert' evidence in court. I'm not sure Wheels have such a team (maybe someone in the know could clarify?) - they have a definite 'wild west' feel about them. 

I have found the trademe staff to be pretty good. Have yet to have a trade where I was ripped off. Good to deal with people who have 95% + positive feedback. I think people who get ripped off are people who buy things that are too good to be true, as that is where you hear the most complaints about everything from services to products. I think it is all about greed, as you have someone who wants something for nearly nothing, and scammers who cater to this demand, and it isn't just one trademe that it occurs..


I think my principle irritation is that TM are very keen to take money at every opportunity but also more than prepared to wash their hands of things that might get sticky. For example, they allow concert tickets to be sold and are happy to take their cut but if the concert is cancelled and the refunds go to the original ticket buyer it is impossible really to get TM to make much effort to help any subsequent owners of the tickets get their money back.





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  Reply # 1037801 6-May-2014 16:01
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Geektastic:
I think my principle irritation is that TM are very keen to take money at every opportunity but also more than prepared to wash their hands of things that might get sticky. For example, they allow concert tickets to be sold and are happy to take their cut but if the concert is cancelled and the refunds go to the original ticket buyer it is impossible really to get TM to make much effort to help any subsequent owners of the tickets get their money back.


Disclaimer: Former TM employee.

It's not really Trade Me's place to get involved in any kind of trade dispute. Firstly, they have no legal authority to made decisions. Also, they are not really in a position to be able to investigate, gather evidence and make a ruling in cases of disputes. If they were to attempt to do so, their costs would skyrocket. People contact Trade Me complaining about the stupidest petty grievances, and investigating all of them would be a logistical and financial nightmare.

Ultimately, both buyers and sellers really only want one player in this market. It works best when you have the maximum possible buyers and sellers in the same place. But this comes with the price tag of an effective monopoly. Ultimately, the trade off is 2+ markets with less buyers and sellers likely to result in lower sales for sellers and therefore negating any benefit of lower fees.




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  Reply # 1037890 6-May-2014 18:30
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ajobbins:
Geektastic:
I think my principle irritation is that TM are very keen to take money at every opportunity but also more than prepared to wash their hands of things that might get sticky. For example, they allow concert tickets to be sold and are happy to take their cut but if the concert is cancelled and the refunds go to the original ticket buyer it is impossible really to get TM to make much effort to help any subsequent owners of the tickets get their money back.


Disclaimer: Former TM employee.

It's not really Trade Me's place to get involved in any kind of trade dispute. Firstly, they have no legal authority to made decisions. Also, they are not really in a position to be able to investigate, gather evidence and make a ruling in cases of disputes. If they were to attempt to do so, their costs would skyrocket. People contact Trade Me complaining about the stupidest petty grievances, and investigating all of them would be a logistical and financial nightmare.

Ultimately, both buyers and sellers really only want one player in this market. It works best when you have the maximum possible buyers and sellers in the same place. But this comes with the price tag of an effective monopoly. Ultimately, the trade off is 2+ markets with less buyers and sellers likely to result in lower sales for sellers and therefore negating any benefit of lower fees.


Presumably the same is largely true in markets where Ebay operate, however? And they manage to get involved to a greater degree.

It is changing soon, I think, with more obligations being put on those who are deemed in trade. Perhaps that will improve things a bit.





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  Reply # 1037895 6-May-2014 18:42
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Geektastic:
ajobbins:
Geektastic:
I think my principle irritation is that TM are very keen to take money at every opportunity but also more than prepared to wash their hands of things that might get sticky. For example, they allow concert tickets to be sold and are happy to take their cut but if the concert is cancelled and the refunds go to the original ticket buyer it is impossible really to get TM to make much effort to help any subsequent owners of the tickets get their money back.


Disclaimer: Former TM employee.

It's not really Trade Me's place to get involved in any kind of trade dispute. Firstly, they have no legal authority to made decisions. Also, they are not really in a position to be able to investigate, gather evidence and make a ruling in cases of disputes. If they were to attempt to do so, their costs would skyrocket. People contact Trade Me complaining about the stupidest petty grievances, and investigating all of them would be a logistical and financial nightmare.

Ultimately, both buyers and sellers really only want one player in this market. It works best when you have the maximum possible buyers and sellers in the same place. But this comes with the price tag of an effective monopoly. Ultimately, the trade off is 2+ markets with less buyers and sellers likely to result in lower sales for sellers and therefore negating any benefit of lower fees.


Presumably the same is largely true in markets where Ebay operate, however? And they manage to get involved to a greater degree.

It is changing soon, I think, with more obligations being put on those who are deemed in trade. Perhaps that will improve things a bit.


It does make you wonder why ebay brought in that policy. Perhaps too many chargebacks or paypal disputes, or maybe it helps to self police it, with that threat hanging over the seller. I guess if you use trademes credit card payment system, you do have the power to do a chargeback, and that does give buyers a bit of protection. But not everyone sells stuff with credit card as a payment option.

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  Reply # 1037900 6-May-2014 18:57
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mattwnz:
Geektastic:
ajobbins:
Geektastic:
I think my principle irritation is that TM are very keen to take money at every opportunity but also more than prepared to wash their hands of things that might get sticky. For example, they allow concert tickets to be sold and are happy to take their cut but if the concert is cancelled and the refunds go to the original ticket buyer it is impossible really to get TM to make much effort to help any subsequent owners of the tickets get their money back.


Disclaimer: Former TM employee.

It's not really Trade Me's place to get involved in any kind of trade dispute. Firstly, they have no legal authority to made decisions. Also, they are not really in a position to be able to investigate, gather evidence and make a ruling in cases of disputes. If they were to attempt to do so, their costs would skyrocket. People contact Trade Me complaining about the stupidest petty grievances, and investigating all of them would be a logistical and financial nightmare.

Ultimately, both buyers and sellers really only want one player in this market. It works best when you have the maximum possible buyers and sellers in the same place. But this comes with the price tag of an effective monopoly. Ultimately, the trade off is 2+ markets with less buyers and sellers likely to result in lower sales for sellers and therefore negating any benefit of lower fees.


Presumably the same is largely true in markets where Ebay operate, however? And they manage to get involved to a greater degree.

It is changing soon, I think, with more obligations being put on those who are deemed in trade. Perhaps that will improve things a bit.


It does make you wonder why ebay brought in that policy. Perhaps too many chargebacks or paypal disputes, or maybe it helps to self police it, with that threat hanging over the seller. I guess if you use trademes credit card payment system, you do have the power to do a chargeback, and that does give buyers a bit of protection. But not everyone sells stuff with credit card as a payment option.


And of course that would be a third fee - list, success AND credit card...!

I saw a listing the other day where the seller stated they had added the success fee to what they were asking. Interesting to see if that starts to get common.





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  Reply # 1037919 6-May-2014 19:56
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Dratsab:
mattwnz: It appears quite a few people do get ripped off by sellers.

Which is why Trademe have a trust and safety team who work hard to try and stop this sort of activity and seem to do quite well.  

Unfortunately, in my case a few years back, they weren't even interested until I'd gone to the police.  I'd lodged a complaint in Kapiti and TM still didn't want to know.
In the mean time, the guy ripped off another 17 people. The a-hole was from New Plymouth.
After not even replying to me, when an officer in New Plymouth got involved and called me, they wanted to be my best friend.



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