Geektastic:gzt:Geektastic: Thus it seems fairly obvious to me that if an event is cancelled, any refund from the promoter MUST go to the holder of the ticket.
No law change is required here. There are many good reasons the refund should go to the person who actually paid for them.
Moving on to when the ticket changes hands I completely agree with Scwup that the sale is a civil matter between buyer and seller, and therefore so is any refund required if the event is cancelled.
Commenters in the previous thread were indicating that where this occurs, it is TradeMe policy not to get involved at all. This is unsatisfactory and I cannot understand the reasons for it.
If the buyer gets no response from the seller at this point I would expect TradeMe to contact the seller and ask for an explanation. If the seller cannot offer one then I would expect TradeMe to advise the seller account will be closed.
Several commenters in the previous thread indicated that TradeMe would not take these steps in the case of concert tickets. I really cannot understand why this could be the case and there has been no explanation offered so far.
I see no good reason why the refund should go to the person who no longer owns the tickets rather than the person who does.
If you buy a car and the manufacturer recall it for an urgent repair, they do not refuse to work on the car unless the person bringing the car in is the original owner. They accept that you are the owner now and that you are entitled to the benefit of the recall work.
How can you have a civil matter between buyers and sellers on TM when personal details are not disclosed: you couldn't serve writs etc. unless TM were prepared to divulge the seller's address and so on which they would doubtless be very unwilling to do. Also, you could have a chain of many people involved if a ticket had been sold multiple times which would make life very hard!
The simplest and most elegant solution is to require ticket companies to refund only the person who can demonstrate legal title to the item being refunded - i.e. the person who owns the physical ticket.
The car example does not fly. The manufacturer does the work to protect their reputation in the market and their legal position.
It is not a simple or elegant solution. With electronic tickets it is obvious there can be many copies. Even with paper tickets there can be things like two for one deals which would make refunds on any one individual ticket problematic. Then there are complimentary tickets which can be onsold but which have no purchase price and therefore no refund.
I was interested in your assertion that TradeMe refused even to contact the seller in your case. This surprises me that they would not take the minimal steps for this category that they will take to protect the integrity of the market for other categories.