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  Reply # 1063769 11-Jun-2014 23:47
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Inphinity:
khull: Back to original topic, not wanting to come across brazen or state the obvious but competitors are still child friendly 

http://www.jetstar.com/nz/en/planning-and-booking/travelling-with-kids/bookings-for-kids


I've mentioned before that consumer sovereignty rules - vote with your wallet if you believe that there is justifications for kids to have reduced fares and don't fly Air NZ - and perhaps do some people a favour of a child free flight


Good luck actually getting a child fare out of Jetstar. I'll stick to AirNZ, sorry. Gave Jetstar a few opportunities and they consistently failed in my experience.


JS seem to have a pretty bad rep based on some of the posts I have seen. You would think they would rebrand here. I see they have been doing a lot of advertising recently. Maybe if they brought out a child fare, or a family friendly pricing structure, they could improve their rep.

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  Reply # 1063772 11-Jun-2014 23:51
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mattwnz: 
JS seem to have a pretty bad rep based on some of the posts I have seen. You would think they would rebrand here. I see they have been doing a lot of advertising recently. Maybe if they brought out a child fare, or a family friendly pricing structure, they could improve their rep.


Really? I find the complete opposite.. I pretty much don't fly Air NZ any more because jetstar are just better and cheaper. As long as your capable of being on time at the airport I'd heartily recommend them.




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  Reply # 1063775 12-Jun-2014 00:04
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Lias:  <snip>jetstar are just better and cheaper</snip>


cheaper is relative... I quite often have to carry a bag and after you add that to the cheap jetstar prices they're really no better than the cheap airnz prices.  I can also use my koru membership which gives me breakfast or dinner when flying, the ability to choose a better seat, and extra luggage allowance (which I sometimes need).  I fly a lot, so the $350/yr cost for koru works out to be minimal when you break it down per-flight.  Even less when I turn that into gold freq flyer and no longer need the koru...




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  Reply # 1063791 12-Jun-2014 08:07
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khull: Back to original topic, not wanting to come across brazen or state the obvious but competitors are still child friendly 

http://www.jetstar.com/nz/en/planning-and-booking/travelling-with-kids/bookings-for-kids


I've mentioned before that consumer sovereignty rules - vote with your wallet if you believe that there is justifications for kids to have reduced fares and don't fly Air NZ - and perhaps do some people a favour of a child free flight


problem with that is Jetstar don't travel everywhere try getting a cheap fair from any of the main cities to Napier as for air NZ well even they are expensive over $200 for my 13 year old son to travel from Napier to Auckland that's ludicrous 

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  Reply # 1063806 12-Jun-2014 08:48
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take the bus then :P

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  Reply # 1063809 12-Jun-2014 08:55
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Athlonite:
khull: Back to original topic, not wanting to come across brazen or state the obvious but competitors are still child friendly 

http://www.jetstar.com/nz/en/planning-and-booking/travelling-with-kids/bookings-for-kids


I've mentioned before that consumer sovereignty rules - vote with your wallet if you believe that there is justifications for kids to have reduced fares and don't fly Air NZ - and perhaps do some people a favour of a child free flight


problem with that is Jetstar don't travel everywhere try getting a cheap fair from any of the main cities to Napier as for air NZ well even they are expensive over $200 for my 13 year old son to travel from Napier to Auckland that's ludicrous 


The problem with smaller destinations is that cost significantly more to service. The cost per passenger on a 19 seat B1900 is significantly higher than flying 171 passengers on an A320 on a main trunk route. Add to that the airport costs, labour and equipment costs for maintaining a presence at an airport that in some cases may get only a handful of flights per day and you have some very fundamental economic reasons why the fare costs are higher. There are some routes where the econimocs simply don't stack up and they get canned, or where to maintain a presence those routes are effectively being subsidized.

It's been long rumoured that Jetstar are going to try and cherry pick some destinations by ringing in new Q400's to fly some routes. The fact they haven't so far done this really poses the questions of whether they don't believe the economics stack up making this simply uneconomical to do, especially in light of the huge cost cutting across the Qantas group to combat massive losses. If they could make money doing this I'm sure it would have happened a long time ago.



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  Reply # 1063811 12-Jun-2014 09:04
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Lias:
mattwnz: 
JS seem to have a pretty bad rep based on some of the posts I have seen. You would think they would rebrand here. I see they have been doing a lot of advertising recently. Maybe if they brought out a child fare, or a family friendly pricing structure, they could improve their rep.


Really? I find the complete opposite.. I pretty much don't fly Air NZ any more because jetstar are just better and cheaper. As long as your capable of being on time at the airport I'd heartily recommend them.


Jetstar's on-time performance in the last 6 months has been better than Air NZ on the main trunk routes, but they fly far fewer flights so this can be looked at in two ways. One of Air NZ's issues in particular is at Wellington where screening at the gate becomes a bottleneck with the move from 737s to A320s with 40 more people. If people all turn up at the last minute it really slows boarding. This should hopefully get better when the airport moves to centralized screening at the end of the pier.

The problem they have is a) a lack of flights and b) major hassles rescheduling when they do cancel flights.

They've improved a lot from last year where they would simply cancel flights if they didn't sell enough seats, but the simple fact they're quite regularly selling $69 seats a day out from a flight while Air NZ are selling seats for $249 may be a win for the consumer, but really shows a failing in their ability to gain high value customers and fill planes. From a business perspective you've really failed when your competitor is able to sell the same product for over 3x the price.

The biggest complaint many people have with Jetstar is their continual diverts on Wellington flights during bad weather.



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  Reply # 1063818 12-Jun-2014 09:09
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sbiddle:
Lias:
mattwnz: 
JS seem to have a pretty bad rep based on some of the posts I have seen. You would think they would rebrand here. I see they have been doing a lot of advertising recently. Maybe if they brought out a child fare, or a family friendly pricing structure, they could improve their rep.


Really? I find the complete opposite.. I pretty much don't fly Air NZ any more because jetstar are just better and cheaper. As long as your capable of being on time at the airport I'd heartily recommend them.


Jetstar's on-time performance in the last 6 months has been better than Air NZ on the main trunk routes, but they fly far fewer flights so this can be looked at in two ways. One of Air NZ's issues in particular is at Wellington where screening at the gate becomes a bottleneck with the move from 737s to A320s with 40 more people. If people all turn up at the last minute it really slows boarding. This should hopefully get better when the airport moves to centralized screening at the end of the pier.

The problem they have is a) a lack of flights and b) major hassles rescheduling when they do cancel flights.

They've improved a lot from last year where they would simply cancel flights if they didn't sell enough seats, but the simple fact they're quite regularly selling $69 seats a day out from a flight while Air NZ are selling seats for $249 may be a win for the consumer, but really shows a failing in their ability to gain high value customers and fill planes. From a business perspective you've really failed when your competitor is able to sell the same product for over 3x the price.

The biggest complaint many people have with Jetstar is their continual diverts on Wellington flights during bad weather.




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  Reply # 1063820 12-Jun-2014 09:14
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I flew jetstar for the first time recently. 

Good and bad. 

Bad, was that i was travelling with children and they must have current photo ID to fly according to their website. Called jetstar customer services, and they said they could fly with their medicare cards. That, is terrible advice and shows jetstar consider NZ being the same as australia. I asked if there were any other way for children to fly and they said no. 

In the end, i figured out i'd take the birth certificates and see what happens . 

Upon check-in -- they never even asked for the childrens ID at all.  So big headache for nothing. It shows jetstar do not follow their own policy for a start. 


Anyway, apart from that , jetstar were great, 1/3 the price, on time. Love jetstar boarding process, better than air nz and more efficient. 

Would fly again, but, they need to sort out their policy around children identification.

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  Reply # 1063836 12-Jun-2014 09:40
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We have kids, when we fly with them we will fly AirNZ, when travelling by ourselves it's usually Jetstar.

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  Reply # 1063839 12-Jun-2014 09:44
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sbiddle: The biggest complaint many people have with Jetstar is their continual diverts on Wellington flights during bad weather.


Have they started doing that again?

I had a flight with them last year where all the Jetstar flights for the day went ahead although some were up to 2 hours late.  Air NZ were cancelling a lot of flights that day.

Our Jetstar flight ended up being boarded from an Air NZ gate and then the weather was so bad they couldn't refuel so they towed the plane to one of the international gates and refuelled there.

Their small number of services each day will always deter the traveller who needs flexibility.

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  Reply # 1063842 12-Jun-2014 09:54
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graemeh:
sbiddle: The biggest complaint many people have with Jetstar is their continual diverts on Wellington flights during bad weather.


Have they started doing that again?

I had a flight with them last year where all the Jetstar flights for the day went ahead although some were up to 2 hours late.  Air NZ were cancelling a lot of flights that day.

Our Jetstar flight ended up being boarded from an Air NZ gate and then the weather was so bad they couldn't refuel so they towed the plane to one of the international gates and refuelled there.

Their small number of services each day will always deter the traveller who needs flexibility.


I've seen probably half a dozen JQ flights during 2 recent bad weather not even attempt to land at Wgtn presumably because they're carrying low fuel minimums. In all cases Air NZ flights landed, a couple with a single go around before landing.



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  Reply # 1063927 12-Jun-2014 11:36
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maybe their pilots are less experienced?

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  Reply # 1063935 12-Jun-2014 11:41
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sbiddle:
graemeh:
sbiddle: The biggest complaint many people have with Jetstar is their continual diverts on Wellington flights during bad weather.


Have they started doing that again?

I had a flight with them last year where all the Jetstar flights for the day went ahead although some were up to 2 hours late.  Air NZ were cancelling a lot of flights that day.

Our Jetstar flight ended up being boarded from an Air NZ gate and then the weather was so bad they couldn't refuel so they towed the plane to one of the international gates and refuelled there.

Their small number of services each day will always deter the traveller who needs flexibility.


I've seen probably half a dozen JQ flights during 2 recent bad weather not even attempt to land at Wgtn presumably because they're carrying low fuel minimums. In all cases Air NZ flights landed, a couple with a single go around before landing.


It appears they have gone back to their old ways then.

I can't understand why they would not carry enough fuel to make two attempts at landing.

Even Air NZ is pretty tight on fuel though, one recent flight I was on was delayed because the weather became worse and they had to load up more fuel.



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  Reply # 1063947 12-Jun-2014 11:44
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that sounds more like Indycar than commercial aircraft?

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